Scentbird Reviews

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Scentbird

Overall Rating

3.4

430 Customer Reviews

Summary

Scentbird is a monthly subscription service that offers customers big brand name perfumes and colognes. Learn what customers are saying.

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Customer Reviews

3.4 Stars out of 430 Reviews
5 Star:46% 4 Star:12% 3 Star:6% 2 Star:6% 1 Star:28%
63% Recommend This Brand
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Posted on Jan 11, 2018

Perfume scents

By Shirley Marjenhoff, Canton, GA, Verified Reviewer

I love the different fragrances that you receive each month. They last me for a few weeks and I plan to purchase all the different color travel perfume holders. You have so much choices to choose from each month. I love it.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 13, 2019

Hi Shirley,

Thanks for giving us a 5-star review! Do you know that we now offer the option to include a colored case with your subscription every month? :)

If you ever decide to re-subscribe, you can send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I'll give you something extra ;)

Posted on Jan 11, 2018

Best fragrances

By Ming, New York, NY, Verified Reviewer

It's really a great subscription. I like to get mini sizes of my favorite perfumes and to try out new ones every month.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Sep 6, 2019

Hi Ming,

Thanks for the short and sweet 5-star review! We're so happy to hear that you consider our fragrances as the BEST :) The team would be so thrilled to hear this too ❤️ Thank you also for the recommendations!

If you ever want to reach out to us, send me an email at socialsupport@scentbird.com with the subject "HighYa c/o Pat" and I'll be happy to assist :)

Posted on Jan 11, 2018

It was alright

By Collin Sandler, Richmond, VA, Verified Reviewer

Some of the scents were good, but shipping seemed to get delayed later and later every month. I’m not keeping track, but it seems like it’s gotten so delayed at this point that I’ve missed a month over the past year. I am probably going to be canceling my subscription soon.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 13, 2019

Hi Collin,

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I know this response is a year late, but we have been in the process of upgrading our operations to support our growth and ultimately improve our service and shipping times :)

We make sure all products are shipped on time & if you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line.

We are happy to make things right for you this time :)

Posted on Jan 11, 2018

Love!

By Leslie Downing, Cave Springs, AR, Verified Reviewer

This is the best monthly subscription. I love trying new fragrances and mixing things up often. I am not a committed person when it comes to fragrances. This is so fun and the little bottles travel great. I’ve been using Scentbird for eight months and have not been disappointed.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Sep 6, 2019

Hi Leslie,

Thank you for the love and for the 5-star review! I know this response is already a year late, but I would like to say thank you for being with us from 2017 until July 2019, we appreciate you bearing with us during our warehouse transition and for seeing our growth as a start-up company. We're always so happy to hear that our customers get to mix and match fragrances and actually trying them before committing to a full bottle- this is our mission and we're glad that we hit the mark for you :)

I hope you'll be with us again! If you ever decide to come back, send me an email at socialsupport@scentbird.com with the title "HighYa c/o Pat" and I'll be happy to give something extra :)

Posted on Jan 11, 2018

Used to be great, not so much.

By Anna Corr, Sacramento, CA, Verified Reviewer

I used to LOVE my Scentbird, but my last three months they can’t seem to get it together. Three months in a row, I haven’t received my shipment and had to contact them and then wait for a reshipment. I realize that shipping errors like lost packages aren’t their fault directly, but after three months in a row, I got upset. Customer service had no apology at all, simply “we can’t do much about shipping errors, just assist once you contact us.” No sorry, no appeasement, nothing.

I’m canceling my Scentbird subscription, and that makes me really sad because I used to love getting my perfumes every month.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 13, 2019

Hi Anna,

I am truly sorry about your unpleasant experience with us but we thank you for writing us an honest review! After our warehouse transition last year, we have made improvements to our shipping processes and most importantly- our communication with our customers :)

If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!

Posted on Jan 11, 2018

Love this idea

By Kelly Brown, Michigan, Verified Reviewer

Great way to go. I absolutely love the experience and all the different smells. Sometimes I feel like one and I can switch whenever I want. I do have favorites, and I have my "sometimes" ones.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 13, 2019

Hi Kelly,

Thank you so much for giving us a 5-star review! I am so happy to hear that we were able to give you the Scenbird experience :)

Posted on Jan 11, 2018

Scentbird member experience!

By Richard Polanco, Sevierville, TN, Verified Reviewer

As a member of Scentbird, I've been extremely satisfied 100% since I have been a member with them, and to know the convenience of being able to pick out your colognes and have it mailed right to your doorstep; wow, couldn't ask for anything better. I still can't even remember when was the last time I was at the store to purchase cologne, but the best is it's a compact portable sprayer that comes perfectly to fit in your pocket for travel-wise purposes, and that was my favorite thanks to Scentbird.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 13, 2019

Hi Richard,

Thank you so much for the stellar review! I am also happy to hear that you get to enjoy and love our fragrance cases for travel purposes- that is one of our main goals :)

P.S We might send you something extra ;) Thank you also for being a loyal customer!

Posted on Jan 11, 2018

I like Scentbird, but they have room to improve

By Thomas R, El Paso, TX, Verified Reviewer

So I really like Scentbird, and here is why.

- I love trying a new smell before committing to a full bottle purchase.

- I love the selection.

- I love the recommendations, and in most cases, they are perfect and are exactly what I was looking for.

- if I have an issue, these guys are super quick to fix it.

Thank you!

So, they do have room to improve, here is what I would like to see.

- Discounts on full bottle purchases for members.

- Full bottles in stock. There have been times when I find a scent that I love, but they don’t stock it, or they're sold out. This happens more often than not.

- A reward system that lets you choose how to be rewarded. For example, if I get someone to sign up for Scentbird, instead of getting a sample size, maybe I could save my points up for a full bottle.

- I would like to see a little better tracking system for orders.

- I would also like it if the shipping package was not just a bubble envelope. I have had some monthly test bottles arrive broken.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 14, 2019

Hi Thomas,

Thanks for the honest review, I truly appreciate it! Even though this response is a year late, we will definitely take all of your suggestions, pass it to the team and definitely put it into action :)

Helpful Review? 1 Person Has Voted

Posted on Jan 11, 2018

Great products

By Ken. Morris, Blue Springs, MO, Verified Reviewer

Great products. If they weren't, I wouldn't be buying their products. Shipping is always fast and wrapped very well. I couldn't ask for anything better, and the prices are comparable to other companies ordering the same product.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 14, 2019

Hi Ken,

Thank you so much for giving us a 5-star review! We are also grateful that you are a very loyal customer :)

P.S. We might send a little something extra for you ;)

Helpful Review? 1 Person Has Voted

Posted on Jan 11, 2018

Love, love, love it!

By Anna C Welch, Rhode Island, Verified Reviewer

I love getting new fragrances every month. I am always being told I smell amazing! I love that I can customize the flavors of scent that I like do that I pick the right fragrance for my self!

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 14, 2019

Hi Anna,

Thank you for the 5-star review and for the love, love, love :) I'm so happy to hear that we get to make you smell amazing!

Helpful Review? 2 People Have Voted

Posted on Jan 11, 2018

Absolutely love!

By Juston Larsen, Nevada, Verified Reviewer

I’ve been with Scentbird after seeing so much about it for over a year and a half now. And I have had nothing but extreme pleasure with them. From the great fragrances, to the upmost fantastic customer service team! This company has been wonderful! I couldn’t recommend any other similar place. Scentbird is amazing and the way to go!

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 14, 2019

Hi Juston,

Thank you so much for the excellent 5-star review! I am so happy that we were able to prove you extreme pleasure, great fragrances, and fantastic customer service :) Our team is always ready and happy to help!

Helpful Review? 3 People Have Voted

Posted on Jan 11, 2018

Buying fragrances made easy by Scentbird!

By Jerry L D., McCordsville, IN, Verified Reviewer

Buying fragrances from department stores is extremely complicated. Scentbird removes that complexity and mitigates the risk of buyers remorse on a $100 fragrance. Scentbird is also great for buyers who wish to amass a collection of different fragrances to further the selection process. At a cost of only $15 each, it is easier to compare 4-10 fragrances side-by-side.

Scentbird's website is highly informative and has excellent filtering capabilities. For example, I can narrow my search for specific citrus scents and select fragrances by content (e.g., fragrances that contain Bergamot, but not Musk).

I've tried fragrances that I would have never tried before and have been extremely pleased with the results!

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Sep 6, 2019

Hi Jerry,

Thank you so much for giving us a very detailed and positive 5-star review! We truly appreciate it :) I know this response is already a year late, but I would like to say thank you for being with us from 2016 until April 2018 ❤️ The team is beyond happy to hear that we were able to provide convenience to scent lovers like you and we are so thrilled that you found our website highly informative! We work hard for customers like you and we feel so fulfilled hearing your experience. I hope that you'll be with us again, hopefully in the future :)

If you ever decide to come back, send me an email to socialsupport@scentbird.com with the title "HighYa c/o Pat" and I will be happy to give something extra :)

Helpful Review? 3 People Have Voted

Posted on Jan 11, 2018

Scentbird review

By Marian Horn, Harper's Ferry, WV, Verified Reviewer

I enjoy the different perfumes that they have to offer. It's nice to get a sample before you decide to buy a large portion. I hope they continue to incorporate more scents from different designers. The only downfall is the shipping is very slow. My email will say you should get your order around this day, and sometimes it is a week or better before I get it.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jul 25, 2019

Hi Marian,

Thank you for writing us an honest review of your experience! I am happy to hear that you get to enjoy trying out new and exciting fragrances before buying a full-sized bottle :) Rest assured our team is doing their best to have all amazing new fragrances in our assortment! Since fragrances are considered hazardous material (flammable), our shipments have to be sent via ground transportation and sometimes, the shipments can take up to ten business days to be delivered in ground shipping. But we promise it is worth it!

If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)

Helpful Review? 3 People Have Voted

Posted on Jan 11, 2018

Great service all around

By Rose Black, Magna, UT, Verified Reviewer

I’ve subscribed and dropped several subscription services over the years, but Scentbird is the only one I absolutely can’t live without! It’s an affordable way to build a fantastic scent collection.

Honestly, I’ve only purchased one fragrance as a result of getting it from Scentbird, but it became my signature scent. Beyond that, I’ve amassed an amazing collection of scents that I can wear when I’m in the mood for something different.

I tried once to drop the service to save a few bucks, but I don’t think I missed even two months before I was back for more. I love it that much!

On the one occasion that I needed to contact customer service, they were top notch. Professional, helpful, fast, as well as encouraging and accepting of criticism.

Scentbird, you guys are great! Keep it up and keep improving!

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Sep 6, 2019

Hi Rose,

Thank you so much for giving us an amazing and honest 5-star review :) I know this response is already a year late, but I would like to say thank you for being with us! Wow, the team would be so thrilled to hear that we were able to offer and add amazing fragrances to your fragrance collection ❤️ This is part of our main goal wherein subscribers can get to select fragrances for every occasion, mood or season without committing to a full-sized bottle! We're also so happy to hear that our team was able to help you. Customer satisfaction is our number one priority and we feel that we achieved that goal with you :) Thank you again for the kind words!

If you ever come across any concern now or in the future, just send me an email at socialsupport@scentbird.com with the title "HighYa c/o Pat" and I'll be happy to help :)

Helpful Review? 4 People Have Voted

Posted on Jan 11, 2018

Smells good

By Christy Moore, Minnesota, Verified Reviewer

I still haven’t found my “signature” fragrance, but this one smells good. A warm, romantic smell. As it wears, I find myself wondering, "who smells so good," and then realize it’s ME!

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jul 25, 2019

Hi Christy,

Thank you so much for your review! We are so happy to hear that you are having fun with your Scentbird subscription :) P.S We sure do love a warm and romantic smell ❤️ We hope you finally found your "signature" fragrance! But if not, I can always recommend you some fragrances based on your fragrance history!

If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)

Helpful Review? 7 People Have Voted

Posted on Jan 10, 2018

Almost perfect

By Irene, Temple City, CA, Verified Reviewer

Perfumes were always amazing. The only problem I ever had was with cases; they always seem to fall apart. Other than that, I would have left five stars. Great subscription to have. So many selections. And I love having the option to switch anytime I wanted.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 12, 2019

Hi Irene! I'm happy to hear you loved your fragrances - super exciting! However, I'm sorry about this case issue - that's completely frustrating. We're constantly upgrading our products and we'd love to send you another case. Email us at socialsupport@scentbird.com (subject line: Cordelia).

Helpful Review? 7 People Have Voted

Posted on Jan 10, 2018

Scentbird review

By Lynne Klave, Hartley, IA, Verified Reviewer

I joined Scentbird almost a year ago, and I have not had any issues with the service so far. I am more than happy with all the scents and scent choices. Some months I have chosen a perfume that I am familiar with and some I chose for their profiles and reviews. I have recommended Scentbird to all my friends.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 12, 2019

Hi Lynne! I'm so happy to see you enjoyed your fragrances. It's our pleasure to send and introduce you to new fragrances and I'm glad you loved them. We hope your friends loved theirs as well. Thank you for sharing!

Helpful Review? 8 People Have Voted

Posted on Jan 10, 2018

Extremely pleased

By Jae Timberlake, Creve Coeur, MO, Verified Reviewer

I’m extremely pleased with the service that Scentbird offers; quality perfume and terrific customer service. I would definitely recommend Scentbird to my friends and relatives. I get to choose fragrances that I’ve considered purchasing to see if the scent works with my body chemistry. They’re always adding new fragrances, which is absolutely terrific.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 12, 2019

Hi Jae! This is so pleasant to read - thank you! I'm truly happy to see you enjoyed your experience with us. Each person responds to fragrances differently so it's always great to find ones that are perfect for you.

Helpful Review? 11 People Have Voted

Posted on Jan 10, 2018

These guys are "rock.com!"

By Veronica Davis, Baton Rouge, LA, Verified Reviewer

Scentbird is a dream come true. While visiting my mom in Chicago, who has every old and new fragrance known to man, I have a tendency to take a spray here or there from her bedroom dresser. Before I leave coming back home, she ultimately ends up giving me the scent of my desire! Now mom ask me quite often what scent is that? I now have the opportunity to brag and boast about my scent of the month to the queen of scents.

Thanks, keep mine coming non-stop if you will.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 12, 2019

Hi Veronica! I love this - I'm so happy that we were able to help you bond with your Mom over fragrances. There's honestly nothing better! Thank you for sharing. We appreciate it! :)

Helpful Review? 10 People Have Voted

Posted on Jan 10, 2018

Very happy with Scentbird

By Isabel Perry, Missouri, Verified Reviewer

I've been with Scentbird for some time now. I enjoy receiving a new perfume each month, so much I began receiving three perfumes a month at a cheaper price. Can't complain there. All I know is, I love perfume, and I love Scentbird.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 12, 2019

Hi Isabel! I'm happy to see you enjoyed your time with us! Thank you for sharing and leaving this review - we appreciate it!

Helpful Review? 9 People Have Voted

Posted on Jan 10, 2018

Great idea

By Bonita Williams, Maryland, Verified Reviewer

Scentbird is a great idea. I love the fact that I have cologne/perfume choices. The price is indeed affordable for me; having accessible brand names is really something I did not perceive as possible in the past.

The size is perfect for my purse, and the design is easy to use!

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 12, 2019

Hi Bonita! I'm so happy to hear you loved your Scentbird experience! We're happy to have introduced you to new fragrances- conveniently. If you ever have any questions or concerns in the future or if you ever decide to give us another shot down the line, feel free to email us at socialsupport@scentbird.com (subject line: Cordelia).

Helpful Review? 10 People Have Voted

Posted on Jan 10, 2018

A great way to smell great!

By Melissa Hermes, Massachusetts, Verified Reviewer

Great service for those of us who are afraid to be too committed to any one fragrance. It's a great service to be able to buy a small amount of any fragrance and have it fit into a single style atomizer.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 12, 2019

Hi Melissa! Thanks for sharing! We love helping you discover new scents! :)

Helpful Review? 8 People Have Voted

Posted on Jan 10, 2018

Pretty good, could stand for some improvements

By Jon Garver, Oregon, Verified Reviewer

My first and biggest complaint is with the inconsistencies involving the shipping. It is really frustrating to get my scent by the middle of the month some times, and on the last day of the month other times. I understand there is time involved with fulfilling orders, however, I find it hard to believe it takes three weeks to process everything when my payment is taken immediately on the 5th of every month.

My second complaint, the variety is not good. I have a few items left in my queue, but to be honest, I don't know how much I really want them, and I have been considering canceling. I don't want lotions, and I really think that was a waste of time and a big annoyance based on the fact that more variety in fragrances would make more sense, seeing that this company is called Scentbird, not "Lotionbird."

My bottles do not always come full, and sometimes they have leaked. The amount of time it takes to send out the products would make me believe that there should be better quality control in the products being sent out.

I would like to see more Tom Ford options; I think more niche brands would be good as well.

I am marking that I would not recommend this to a friend, however, I think with some improvements I would. This could be a really great service, however, there are many issues that have me questioning if I want to continue. For now, there are at least a few more items that I want to try. My hope is that there is more, quality, and fragrances added in the near future.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 12, 2019

Hi Jon! We appreciate your feedback - thank you for leaving this review! I'm truly sorry your experience with us was a tad disappointing. I can confidently say that we're improving our communication and shipping timeliness. Our inventory is constantly changing and we're always partnering with new brands. If you ever have any questions or concerns, please let me know by emailing us at socialsupport@scentbird.com (subject line: Cordelia). We'd love to make this better!

Helpful Review? 10 People Have Voted

Posted on Jan 10, 2018

Love Scentbird!

By Donna Lobacz, Wisconsin, Verified Reviewer

It is so nice to be able to try different fragrances before you spend a large amount of money on a full bottle. I have found some new favorites and have been able to try things that you can't find at your local department store.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 12, 2019

Hi Donna! Thank you for sharing! I'm so happy you're loving your fragrances and discovering new favorites. I see you're an active subscriber to date. WOW - thank you! We truly appreciate you going on this scent journey with us! Enjoy!

Helpful Review? 9 People Have Voted

Posted on Jan 10, 2018

Love Scentbird

By Jessica Johnson, Des Moines, IA, Verified Reviewer

Scentbird is a fun way to try new scents. I have had no shipping issues since starting with Scentbird and have been very happy with the scents they have sent me. The service is super easy to use and navigate. I would highly recommend Scentbird to anyone who likes to try out new perfumes.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 12, 2019

Hi Jessica! Thanks so much for sharing! I'm happy you're loving the fragrances and overall experience!

Helpful Review? 9 People Have Voted

Posted on Jan 10, 2018

Customer service isn't the best. Perfume is nice, would love more options.

By Courtney Schmidt, San Jose, CA, Verified Reviewer

I’ve struggled with customer service with Scentbird. I wish that things were more point and click and done. When reaching out, it took a few emails to get anything complete. I wish it was an easier process or that customers could call in. I also wish there was a wider variety.

I also feel the scent profile doesn’t match my scent preferences. I’ve added in perfumes I love and guessed new ones I may like on recommendations per Scentbird, and they just haven’t met my expectation. Overall, I’ve liked having new scents even if they don’t completely appeal to me. I don’t have to purchase a whole bottle or get a migraine trying ten different scents at a store.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 12, 2019

Hi Courtney! Thanks for leaving this review. I completely understand how frustrating sending multiple emails can be. Please know, we're actively working to improve our communication and if you ever have any concerns, please email us at socialsupport@scentbird.com (subject line: Cordelia) - I'll be happy to help!

Posted on Jan 10, 2018

Staying power

By Michelle Collins, Verified Reviewer

All the scents so far are beautiful, but they don't last, and there's not much throw. Otherwise, I'm in love. You don't throw the cat out with the dishwater. I would recommend this product.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jul 25, 2019

Hi Michelle,

Thank you for writing us a review! Oh no, I am sorry to hear about this :( Authenticity is something that we take very seriously. All of the fragrances that we offer in our assortment are 100% authentic and are provided to us by authorized vendors, or by the brands directly! You may have chosen an Eau de toilette instead of Eau de parfum as Parfum lasts longer :) Nevertheless, thank you for the love ❤️

If you ever need help finding a fragrance with long staying power, let me know by sending me an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)

Helpful Review? 8 People Have Voted
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