Summary
Scentbird is a monthly subscription service that offers customers big brand name perfumes and colognes. Learn what customers are saying.
Posted on Jan 11, 2018
I have always loved trying new scents, but many times you don't want to commit to just one, and it can be expensive. Scentbird gives me the option to try new scents, and if I really like it, I can buy a larger bottle. I travel a lot for work and having a nice "mini" perfume to throw in my bag is great! Thank you, keep up the great service.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Gretchen,
We really appreciate you taking the time out to share your experience with us! As a discovery fragrance company, we want to make sure that each subscriber is able to try and explore new fragrances- and it sounds like we achieved that goal with you :) We will keep it up for you and I hope you'll be able to join us again ❤️
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 11, 2018
Overall I'm quite happy and excited about utilizing this service; it's exciting to receive and try new fragrances each month. One huge area of improvement though has to be shipping practices as it is very inconsistent currently. Adding more niche fragrances or carrying full lines of others (Carner Barcelona, Archiste, Etat Libre, etc.) would also continue to build the excitement to try more and more!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Oscar,
Thank you so much for writing us a review! I know this response is already a year late but I am so happy to hear that you get to experience the excitement of trying out new fragrances every month :) I also see that you are still with us (thank you so much for being a loyal subscriber!) and you may already know that we added more niche fragrances in our assortment including Carner Barcelona, Archiste and Etat Libre ❤️ We'll be adding more niche fragrances so always stay tuned to our website!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
I'm a total freak for perfume. There is nothing that makes me feel better than smelling good, but I hate going to the store to find perfume. I have so much fun making my queue and setting up the scents that go along with the seasons. It's a nice surprise to find my little 30-day sample in the mailbox for me like it's a little present. If you are addicted to perfume like I am, this is definitely the subscription service for you. They are amazing!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Katherine,
We are so thrilled to hear that you had so much fun with your subscription :) Beyond that, we are so happy to hear that smelling good makes you feel good ❤️ It is such a nice feeling and we are so grateful for you sharing it with us. True scent lovers know.
Posted on Jan 11, 2018
I am very upset with this company. I purchased two gift sets for Christmas gifts and still have not yet gotten this resolved. I received two sets that were damaged, and packaging was torn and bottles were leaking. They said they were going to give me a credit for a one-month subscription, but I just found out that my account was charged again.
It’s impossible to get ahold of customer service at this company. I will be canceling my account.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Oh no, Shelby! Thank you for sharing and I'm so sorry this was your experience with us. This is completely the opposite of the experience we wished you to have. I've just taken a look into your account and interactions with us and I see we were able to resolve this issue. However, I'm truly sorry that this took place. Over the past year, I can confidently say we've improved our packing processes and procedures as well as quality control so going forward, we want to make sure this isn't something customers often experience. If you ever have any questions or concerns down the line, please email us at socialsupport@scentbird.com and we'll be happy to help!
Posted on Jan 11, 2018
I jumped when I first saw the service Scentbird offered. I have never liked to spend a large amount of money for a fragrance I wasn't sure if I liked or not. With Scentbird you get to try a scent without committing to it. I love it and have turned several friends onto your service. Keep it up!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Carol,
Thank you for writing us an awesome 5-star review, we appreciate it so much ❤️This is our main goal- subscribers to try out different fragrances before buying an entire bottle while having fun! Thank you for the love and thank you for recommending us to your friends, it means a lot to us ❤️
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
I love this company, and I the products and specials they have to offer. You are able to test some of the most luxurious perfume before actually purchasing. I will definitely recommend it to my friends and family.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Candice,
Thanks for leaving this short and sweet 5-star review and we appreciate you being a loyal subscriber for a year :) We're so happy to hear that you loved the fragrances we offer and yes- it is our goal to have all amazing, luxurious, niche fragrances out there in the market for all of our customers to try ❤️ We will be adding more as we also now have makeup, skincare and wellness items in our assortment :) You should take a look and visit!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 11, 2018
It has ALWAYS been a rule to smell before purchase. I NEVER buy a fragrance unless I can not only smell it, but wear it to see how it works with my body pH and if it is long-lasting. Scentbird has made this a lot easier, especially with names and brands I'm not familiar with. I have a new perfume shopping list based solely on my Scentbird purchases.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi Jeanetta,
Thank you so much for giving us a lovely 5-star review ❤️ This response may be already a year late, but I am so happy to hear that we were able to help you find amazing fragrances that match your body chemistry :) I would also like to say thank you for being with us since 2016! A loyalty token is coming your way ✨
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
I started Scentbird over one year ago. I and my husband really enjoy all the new scents we get to choose and try before you buy. That way I'm not investing money into something I'm not sure I will like. Thank you Scentbird. Also thanks to my job, that is where I learned about Scentbird.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Wanda,
Thank you for writing us a review! I am so happy to hear that you and your husband get to enjoy discovering new fragrances before buying a full bottle :) That is our main goal as a company and it truly warms our hearts whenever we come across a review like this ❤️ P.S We now offer skincare, beauty and wellness items!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 11, 2018
This is my favorite membership. I love trying new scents. I recently upgraded from one a month to two. I can't wait to try two fragrances a month. The selections of fragrances Scentbird offers is extensive, and I always find what I'm looking for. Thank you Scentbird!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi Silva,
Thank you so much for giving us a wonderful 5-star review ❤️ We completely appreciate it. Hearing that we are your favorite subscription makes us feel that we are doing our best and our mission is being fulfilled :) We will continue to diversify our selections so you can have more amazing fragrances to choose from!
P.S Thank you for being with us since 2015! A loyalty token is coming your way ✨If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
I love all the options and being able to try out different scents before I buy a bigger bottle. It’s very convenient for my busy lifestyle. The size is perfect and lasts a long time. It’s a great value for the price.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Levia,
First off- thank you so much for being a loyal subscriber ❤️ We appreciate you so much and we are beyond happy to hear that you get to try out different fragrances hassle-free :) Did you know that we also now offer beauty, skincare, and wellness items to our assortment? You should check it out!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
Since joining Scentbird, I have been able to enjoy different scents of perfumes that I might not have bought on my own. Some I have liked, and others I haven't liked so much. But, with Scentbird, I didn't have to commit to a whole bottle of those I didn't like, and I could just give them away to someone else. Overall, it's been an enjoyable experience.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Yulonda,
We appreciate you taking the time for writing us an amazing review, we cherish this so much! This makes us so happy that we were able to expand your fragrance selection (while enjoying at the same time) before committing to a full-sized bottle :) Just a tip: I highly recommend rating fragrances you previously received so that our website get to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help!
Posted on Jan 11, 2018
If you have struggled with finding the right scents for yourself or know of others who do, then I highly recommend Scentbird.
I went to the mall and smelled cologne after cologne. I couldn’t make up my mind, but I took photos of the ones I liked. I joined Scentbird and used my “like” colognes as a way to start and had Scentbird make suggestions for me. I use the Scentbird monthly sample for a month, which allows me to decide if I want to purchase a larger, more expensive size. I enjoy receiving my monthly Scentbird subscription so much that I ordered two trial sizes. I’ve found several colognes that I love and have purchased large bottles. The price of the larger bottle was cheaper than I could find it online.
Scentbird is amazing. I highly recommend.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi David,
Thank you for the amazing 5-star review! We are so happy to hear that we were able to provide convenience to you while having fun :) That is a good idea too- smelling the fragrances you actually like and then trying them out to see if it matches your body chemistry- you are a scent-lover indeed! ❤️
P.S. Thank you for being a very loyal customer, David :) A loyalty token is coming your way!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
My experience with this company has been a positive one thus far. My only negative experience was when I tried to contact a live person because I wanted to see if I could change the date that these guys withdraw the money from my account, and I was never able to speak to anyone. I appreciate experiencing fragrances prior to me buying them because I'm able to save money rather than pay full cost for a scent only to realize after having opened it, that it doesn't work well with my body chemistry.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Cassandra,
Thank you for writing us a review, we truly appreciate it :) I am sorry to hear that you were not able to reach out to us during that time :( We were a very small (but quickly) growing team back then but, I want to let you know that we now have a dedicated team to each of our support channels (Social Media and Email Support) so we can respond to each of our customers in a timely manner :) Nevertheless, I am beyond happy to hear that you get to enjoy trying out fragrances that worked well with your body chemistry and this is our main goal as a fragrance discovery platform!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 11, 2018
I absolutely love walking around in all the hottest most up to date, expensive scents thanks to my Scentbird subscription. I am so addicted! Thanks to Scentbird I can have all the perfumes I like to fit any mood I'm in, and the portable atomizers are a smart and classy way to take all my favorite scents with me also.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi Jenelle,
We love you and we love this 5-star review! You are absolutely welcome and we are so happy to hear that we were able to give you this experience :) We will be adding more luxury, hottest and up-to-date fragrances so you can have more fragrances to choose from that will fit every occasion and mood you are in ❤️ P.S. Thank you also for being with us since 2016! A loyalty token is coming your way ✨
If you ever have any concerns, send me an email at socialsupport@scentbird.com with the title "Highya c/o Pat" and I'll be ready to help :)
Posted on Jan 11, 2018
Dear Scentbird,
I have been very pleased with the scents that I receive, some more than others. I look forward to my perfume each and every month; it's like a big surprise. I will happily continue with my subscriptions and tell all of my friends that they should join too!
Satisfied Customer.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi Kai,
Thank you so much for giving us a 5-star review, we appreciate it so much :) We are so happy to hear that you are pleased with the fragrances we offer, we will continue to add more as we carry on more brands for you to try ❤️ Thank you also for the recommendations! It means a lot to us :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
I have enjoyed all of the scents except for four of them. The four I didn't care for were too floral, and others were too fruity. The last one they sent me was absolutely terrible! It just reminded me of Canibus in the raw, and I don't do that! My kids did when they were teenagers (LOL), but they are all grown up now and have their own lives now, so no one does that around me anymore!
So, in any case, those were the only ones I was dissatisfied with so far. I like something that stays on and lasts all day, has like a musk scent so it conforms to my body chemistry, and smells awesome, sexy, beautiful, and hot all together, that I can wear every day! Euphoria was one that came close (for women). Someday by Justin Bieber is another, and so is Red Door by Elizabeth Arden. So, if they could make something similar, I would appreciate it! Thank you so very much!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi Teresa,
Thank you so much for giving us this fun 5-star review! We completely appreciate and enjoy it :) Selecting a good scent that you will like is actually fun! I highly recommend rating fragrances you previously received so that our website get to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy :) We hope you'll be with us again, soon Teresa!
If you ever decide to join us again, I'll be happy to send you an awesome, hot and sexy wearable fragrance! I hope you're up to it :) If so, send me a message at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I'm ready to chat!
Posted on Jan 11, 2018
I emailed the company two months ago, asked them to cancel my subscription, due to the point that unless your subscription is not due yet, it won't let you cancel your account on its page. So I emailed them, and what I got was a generic email back telling me how I could cancel. But at the time, that option wasn't available, and that's where they screw you.
The subscription is supposed to be under $15.00 for the month, but yet, they charged me $70.00 every three months, for a product that I asked to be canceled, and they refuse to return your money! Even if you send it back!
Save your money, go to FragrenceNet, you get a full bottle for $20.00 more. Don't deal with them! This isn't the last they have heard from me. Oh, and by the way, my account still hasn't been canceled.
Bottom Line: No, I would not recommend this to a friend
Company Response from Scentbird
Mar 23, 2018
Lorraine, I am so sorry to hear about your frustration, when you needed to cancel your Scentbird subscription. While our intention was not to make canceling difficult, based on complaints like yours, we have since made several changes to the way our subscribers can cancel their subscriptions. The option to cancel is present on active subscriber accounts at all times now. In addition, we have been in the process of implementing several other changes to be more focused on providing excellent customer service.
Should you ever choose to return to Scentbird, please send us an email at support@scentbird.com with "HighYa" in the subject line. We'd be happy to make things right.
Posted on Jan 11, 2018
I bought a one-year Scentbird “subscription” and I have not received a single good scent! I want my money back, and I’ll send all their “designer” perfumes back. Seriously, not a SINGLE ONE! I haven’t worn even one of them out of the dozen or so I’ve gotten! I’m not happy in the slightest, and I’ll NEVER waste my money on this site again, and I’ll NEVER recommend it to ANYONE!
Bottom Line: No, I would not recommend this to a friend
Company Response from Scentbird
Mar 23, 2018
Erica, I am so sorry that you didn't enjoy the fragrances that you received! It looks like your final shipment went out back in February and that you haven't been billed since, but I wish you would have let us know that you weren't enjoying the fragrances you received! Our Scentbird Fairies are always happy to help you retake our fragrance quiz or make recommendations based on perfumes you have enjoyed.
If you ever choose to return to Scentbird, please send us an email to support@scentbird.com with "HighYa" in the subject line. We are happy to make things right and provide a few recommendations for perfumes you are sure to love.
Posted on Jan 11, 2018
Overall, I love my Scentbird. It seems the shipments get later every month, but I love everything else about it. I can't believe all the scents I can choose from! There are just not enough months!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 6, 2019
Hi Christina,
Thank you for giving us a 5-star review :) I know this response may already be a year late, but I would like to say thank you for being with us and bearing with us during our warehouse transition. I can positively say that we made great improvements to our shipping process as we continue to grow :) Thank you also for the love ❤️ Plus, I hope you'll be with us again!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 11, 2018
I’ve been using Scentbird just shy of a year, and overall, I’ve been pretty happy with it. There have been two instances that I didn’t receive my perfume so I emailed them and both times they quickly sent me a replacement. I love how they have now given you the option of 1, 2, or 3 perfumes a month. I highly recommended anyone who loves perfume to try Scentbird; you will be pleasantly surprised.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi Jessica,
Thank you so much for giving us an amazing 5-star review :) We are so happy to hear that our team was able to help you as customer satisfaction is our number one priority! We always do our best to give all of our customers the absolute best experience with Scentbird ❤️ Thank you so much for the recommendations!
If you ever have any concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
I was so excited when I found out about Scentbird! I love nothing more than a good smelling scent, and I love to try all kinds of perfume. My most all favorite is my Chanel, any kind of Chanel, LOL. I love the cases too! It's exciting because I never know what perfume I am going to get so I get a surprise every month.
That's all I have, but if you love perfume like me, you will really enjoy Scentbird, and it's a very good value for the price.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi Terrie,
Thank you so much for the love and for the wonderful 5-star review, we truly appreciate it :) We are just so happy to hear that we were able to provide you with a platform wherein you can discover and try out fragrances (plus select cute cases) while having fun! Thank you for the recommendations :) Did you know that we also now offer makeup, skincare and wellness items? Take a look and visit :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 11, 2018
Although there are still some brands I would love to see Scentbird carry, what they have so far is great! Shopping is also fairly fast; in the beginning, I was so excited it felt like they took forever, but now I have two or three perfumes I'm going through before my next one. I'll never go without perfume again!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi Krystina,
Thank you so much for the 5-star review :) We are so grateful that you stood by us during our warehouse transition, this will not go unnoticed as we will never thank you enough for being a loyal customer since 2017! Our team will always do our best to have all amazing fragrances be available in our website so you have more to choose from. Don't hesitate to send us a fragrance request!
P.S. A loyalty token is coming your way :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
Good prices and amazing scents are what you get with Scentbird!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi Kathy,
Thank you so much for giving us an amazing 5-star review :) This response may already be a year late, but we're so thankful that you get to enjoy your subscription and for being with us for almost 2 years. We hope you'll come back in the future! ❤️
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 11, 2018
Everything was smooth sailing until I came across the new requirement stating that I cannot order the same fragrance for six months. That requirement just plain sucks. I don’t use the program to find a fragrance to purchase an entire bottle. I use it as a cost-effective way to purchase designer fragrances. Also, some of the reviews state that the fragrances are not authentic and that is extremely troubling. If that disclaimer at the bottom of each fragrance description is what some think, that’s enough to steer me away. What does it mean that it’s not related to the original designer? Do you rebottle designer fragrances or recreate designer scents?
Except for the reasons stated above, I’ve been happy with the service.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 3, 2019
Hi Nicolette! I'm so sorry about the confusion caused by the policy change. As a discovery fragrance company, we want to make sure that each subscriber is able to try and explore new fragrances. And we're always happy to help you find similar scents. I'd also like to add that all of our fragrances are 100% authentic and are provided to us by authorized vendors, or by the brands directly. We do not alter the scents in any way. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. Authenticity is something that we take very seriously! If you have any questions or concerns, please email us at socialsupport@scentbird.com. We're happy to help!
Posted on Jan 11, 2018
Every month you get a new fragrance of your choice to try on and see if it merits purchasing a large bottle. It’s great because I’ve found many I love and some I didn’t, but to know it before making a blind purchase it great so there is no waste. I do wish the queue was more flexible, however, so you can shift your selections easier like shuffling cards so you can update your monthly selection.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 6, 2019
Hi Sarah,
Thank you so much for the lovely 5-star review! We truly appreciate it ❤️ We're so happy to hear that you are having fun while discovering fragrances that you will surely love before committing to a full bottle :) Did you know that you can now drag your fragrances selections to your preferred month? :)
P.S Thank you also for being a loyal customer since 2016! A loyalty goodie is coming your way :) Also, if you ever have any concerns- just send me an email at socialsupport@scentbird.com with the subject "HighYa c/o Pat" and I'll be happy to help!
Posted on Jan 11, 2018
I really enjoy the products sent to me! Keep them coming. I always can't wait for my new scent to be sent to me. I am waiting for my new scent in the mailbox. Thanks for the good job you're doing.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 5, 2019
Hi Bob,
Thank you for giving us an amazing 5-star review, we super appreciate it! I know this response is already a year late, but I am so happy to hear that you get to enjoy the fragrances that we offer :) Thank you also for being with us for 2 years and I hope that you'll join us again in the future ❤️
If you ever decide to come back, send me an email at socialsupport@scentbird.com with the subject "Highya c/o Pat" and I'll be happy to give you something extra :)
Posted on Jan 11, 2018
I love trying new fragrances, and this is my favorite way to indulge my guilty pleasure. My queue is always full and I can't wait to get the next one in the mail.
I love that the selections are big enough to wear as often as I like but small enough that I can easily throw them in my purse, overnight bag, etc.
I've purchased a few gift sets as well, and those were a great value. I love that they come with new colorful cases.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 13, 2019
Hi Brandy,
Thank you so much for the superb 5-star review! It makes us feel giddy that we are your go-to guilty pleasure ;)
We continue to diversify our portfolio with new products which you can pick from instead of a scent each month. We currently offer makeup and skincare for you to choose from as your monthly product selection!
P.S Thanks for being a loyal customer :)
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