Summary
Scentbird is a monthly subscription service that offers customers big brand name perfumes and colognes. Learn what customers are saying.
Posted on Jan 12, 2018
They could add more high-end cologne such as Creed or Chanel. The bottles could be a little bigger. Maybe they could offer two cologne a month, send out a few free samples, possible offer shirts with the cologne; nothing crazy, just a t-shirt. I love Scentbird knowing I get something once a month, but I go through it in two weeks. I love the easy carry case.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Joseph,
Thank you so much for writing us a review :) I know this response is already a year late but we appreciate all of your superb suggestions and rest assured I will forward it to the team so we may have it in the future :)
Our team is also doing their best to have all the amazing high-end fragrances available to our assortment! We also now offer 2 to 3 pcs of fragrances a month and hey, we also now offer skincare, beauty and wellness items to our offerings! If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 12, 2018
I love the newest Scentbird offer. Most winter perfumes can be heavy and have strong undertones of amber and sandalwood. This perfume is clean and light and airy. It does not overpower and does not stay longer than it should.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Theresa,
Thank you for giving us a beautiful 5-star review :) I completely appreciate you taking the time to share your favorite fragrance, I absolutely love sandalwood fragrances too ❤️ Thank you for being with us since 2017 and I hope that you'll be with us again, soon! If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
I joined in November, just recently got my first cologne, and it's almost the middle of January. I left countless emails and only get standard, computer-generated responses. I paid for three scents only got one.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Darrell! I'm so sorry about that - you definitely should have received your fragrances. During the time of this review, we were experiencing extreme challenges within our shipping processes and I'm sorry that this was reflected in your experience with us. However, I can say we've improved tremendously in this area as well as communication. I'm hopeful that since leaving this review, you've received your fragrances. However, if not, please email us at socialsupport@scentbird.com with the subject line "Cordelia" and I'll be sure to make this better.
Posted on Jan 12, 2018
I love being able to choose different fragrances to try that are all high quality. Being able to select a scent based on my criteria and being able to read reviews and submit my own gives me control over my options. I love my subscription so much that I ordered one for my boyfriend!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Kirsten,
Thank you for the love and for the fantastic 5-star review! I absolutely love the fact that you enjoy having complete power to choose which fragrances that you will receive every month, this is our number one mission and we feel that we completely hit the mark for you :) We're also so happy that your boyfriend gets to enjoy it too! If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 12, 2018
I love this company. I'm elderly, 62, and on Social Security disability. I love perfume, however, being on Social Security, I would not be able to afford it. With Scentbird, I can enjoy different ones each month. I thank you for finding this company!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Linda,
Aw, thank you so much for the Scentbird love ❤️ We are so happy to hear that you get to enjoy your fragrances every month, we are also thankful for you! I also hope that you'll get to be with us again as we also now offer makeup, skincare and wellness items you'll surely love too :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
I love my Scentbird subscription! I get to try new fragrances every month without spending a lot of money on perfumes that I really don't like. I have spent hundreds of dollars on perfumes that I never use because they were impulse purchases! I love the cute purse carrier for the fragrance tubes. It's exciting every month to open my new scents.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Melissa,
Thank you for giving us an amazing 5-star review :) I know this response is already a year late, I would like to let you know that we are so happy to hear that you love the experience of trying new and exciting fragrances every month ❤️ Thank you also for the recommendations! If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 12, 2018
I love being able to sample premium perfumes without committing to purchasing an entire bottle; the choices are extensive, and the service is great! Scentbird has timely shipping and even if there is a perfume I’m not a huge fan of, I have several friends I have referred and we trade out!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Sandra,
Thank you so much for sharing your amazing 5-star Scentbird experience! We absolutely appreciate it so much :) As a discovery fragrance company, we absolutely do our best to have all amazing fragrances in the market (yes, even niche fragrances) to be available in our website :) Did you know we just launched our beauty, skincare and wellness products? Drop by and take a peek!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
I have been with Scentbird for about a year now and enjoyed the fragrances I chose every time. Great brands to try without having to spend too much. I have found some wonderful scents only because of this site. THANK YOU! I'm addicted. Very nice brands like Amouage, Tom Ford, Montale, Regime Des Fleurs. Which are my favorites. I really recommend Scentbird. You can't go wrong with this!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Audrey,
Thank you for giving us a lovely 5-star review! We also appreciate you being a loyal subscriber as I was able to find your account by searching your name and I see you were subscribed up until March 2019. Thanks so much for going on this journey with us :) We're so happy that you like our fragrance assortment and I hope you'll be with us again in the future ❤️
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
I really like the concept of this, and I get over ten subscription boxes a month, but Scentbird is the absolute worst in terms of shipping and customer service.
I get billed in the beginning of the month, my box doesn't ship out until around the 20th, and I don't receive it until well into the next month after I've been charged for another month. I've never had this issue with any other sub box. I still haven't received my December choices, and my shipping never updates. I have zero clue where it is and when receiving it. I hands down don't think a customer should be charged for a new month if they haven't received the last month's items. Every month I email, around a week later I will get the same response, "this isn't up to Scentbird's standards."
Nothing is done about it, and nothing changes.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Amy,
I am so sorry to hear about the issues you've had in the past. After our warehouse transition, we have made further improvements to our shipping processes as we continuously grow and expand as a company.
We are determined to surpass all challenges that come our way and we will continue to do so :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Jan 12, 2018
I love each fragrance of perfumes I have received over the past year, the service has been very good too. The one problem I had was resolved in a timely fashion, and thanks for that. I hope to continue receiving new fragrances this new year.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Iva,
Thank you for giving us a wonderful 5-star review, we truly appreciate it :) Although some time has passed, it’s so nice to hear that Jane and Alina helped to make your experience such a positive one. I hope you’ll be with us again! If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
I absolutely love these guys. I did have an experience where my order didn't show, but it was through the holidays. They resent my order, and it arrived in a timely manner. I'm satisfied with all my scents and plan to continue to get this great product. Thanks.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Lorica,
Thank you for the love and the 5-star review! It is wonderful to hear that our amazing support team were able to provide you with the excellent experience we strive to provide all our customers. We also appreciate the recommendations!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
I love Scentbird! It is a great way to preview new scents every month! I also like the fact that it's not expensive either. Scentbird has great customer service and is always striving to bring fresh new ideas to the table through the feedback of their patrons. I would definitely recommend this to anyone that wants to smell good all the time, without the hassle of committing to an expensive bottle you don't want to wear every day.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Jamari,
Wow, thank you for giving us an amazing 5-star review! This response may be already a year late but we would like to say thank you for being such a loyal customer since 2017 :) We are so delighted to hear that our customer service team was able to help you in times of need and that our platform gives you joy and excitement, you inspire us to do our best!
P.S. A little surprise is coming your way, thank you again for being with us!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 12, 2018
I love that I can try out high-end fragrances before I purchase the bigger bottle. What I would love to change is when I receive my products. For example, they send me the date when I should receive the fragrance and then it doesn’t show up for another week or so.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Mayra,
Thanks for writing us an honest review! I know this response is already a year late but our team had made a lot of improvements with our shipping processes as we give out accurate dates for estimated deliveries for the tracking links we send out to customers :) We're also happy to hear that you love trying out high-end fragrances before committing to a full bottle - that is our main mission ❤️
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
For the most part, I have been happy with my experience with Scentbird. I am disappointed that some of my favorite scents are no longer available through Scentbird. I do not like that you cannot order the same scent consecutively.
It would be nice if you offered scents from the classic perfume houses such as Chanel, Land in. Dior, etc.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Sandra,
Thank you so much for writing us a review! I know that this response is a year late, but I want to let you know that our team is doing their best to have all amazing and classic luxury fragrances in our assortment :) I would also like to apologize as the reason why our website is built as such is for you to try out and discover different fragrance every month before you fully commit to a full-sized bottle. But, you can also always purchase your favorite scent with our ala carte or e-commerce option :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
My favorite subscription! I’ve been a subscriber for nearly a year. I love being able to select my scents by scent notes, mood, etc. It’s convenient to be able to make my selections for the year. And, if I change my mind, I just change the scent in my queue.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Amy,
We are so grateful that we are your favorite subscription service, this means a lot to us! :) A year may have passed, but we are so happy to hear that you take delight in selecting different fragrances based on your favorite fragrance notes and mood- we really make sure that all of our customers feel this way when selecting a scent- its an adventure!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 12, 2018
I get billed for Scentbird the first week of the month and then I don't see it until the end of the month. Why does it take so long? I am unsure if I will continue the service. The choices are mostly floral, which I don't like, or the description says "woodsy," and it's floral. I am getting dissatisfied.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 5, 2019
Hi Lynette,
Thanks for writing us a review and we really do appreciate this feedback. Because we ship in batches and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. I am also sorry to hear that the fragrance suggestions are not in your liking. But, I want to let you know that you can also reach out to us so our fragrance experts can give you amazing fragrance suggestions that you will surely like :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to assist you in any way we can :)
Posted on Jan 12, 2018
I am so glad I found Scentbird! The nearest department store is over an hour away, and Scentbird makes it possible for me to check out new scents without taking the time to travel out of my way. I love the trendy spray containers that they come in. I have ordered multiples in order to have one available in my car, purse and at work. Scentbird is a life saver.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Kimberly,
We're so glad that we found you too! ❤️ I know this response is already a year late but we are so happy to hear that we were able to provide convenience to you and at the same time, enjoyment :) So wonderful to hear that you love our colored cases, I would absolutely love to send you some more! If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
It was difficult to get it to spray, but after several attempts, it finally started to spray slowly. I love this scent and would like to order it again. To me, the scent is soft, yet long-lasting, but it's not overpowering, and I wouldn't mind making this my scent for some time to come.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Carolyn,
Thank you so much for giving us a very positive 5-star review even though you had difficulty initially - we appreciate it a lot! This response may already be a year late, but I am happy to hear that you were able to enjoy and love your MYNY by DKNY (an absolute sweet favorite) :) If you ever come across an issue or if you ever need help, please email socialsupport@scentbird.com with "HighYa c/o Pat" in the subject line and I’ll be happy to assist you right away ❤️.
Posted on Jan 11, 2018
It is better to just go to the department store and buy a bottle. Sample bottles leak, and you've wasted your $15. It is a hit or miss with the scents. It is better just to smell at the store and shoot around online for a full-size bottle. Not worth the money.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 3, 2019
Hi Sandra! Thanks for sharing! I appreciate you leaving this note. We simply want to give our subscribers the option to explore different fragrances with a full month's supply (0.27oz) which is a little bigger than the average sample size. If you ever have any other concerns or feedback, please email us at socialsupport@scentbird.com. We're happy to chat!
Posted on Jan 11, 2018
I do like receiving the products, however, I feel like there haven’t been any perks for continuous orders like other competitive monthly services. No free month, no free container or anything. This may be my last year subscribing.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 3, 2019
Hi Amberly! Thanks for leaving this review and we appreciate you being a loyal subscriber. I was able to find your account by searching your name and I see you were subscribed up until March of 2019. Thanks so much for going on this journey with us. I appreciate your feedback and will definitely pass it along. We send a free case with every Welcome Kit and 7th fragrance following but I'm sure there's more we could do to show our appreciation. If you ever decide to resubscribe down the line or have any other suggestions, email us at socialsupport@scentbird.com with the subject line: Cordelia. I'd love to chat. :)
Posted on Jan 11, 2018
I love the variety and getting new scents each month! I would definitely recommend it to someone else. I am super sensitive to smells, so being able to try before I invest in large bottles is AWESOME!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 14, 2019
Hi Angela! Thank you for sharing - I'm so happy you're loving your Scentbird experience. Trying fragrances before committing to full-size bottles is so helpful.
Posted on Jan 11, 2018
I like receiving the samples, it’s great! I have referred friends and received an email that two friends bought/signed up, but I have never been contacted or received anything free, nor have I been directed to pick my free item.
I have had two shipments that didn’t make delivery, and this is the second time my shipment has been lost or whatever the case may be. It is getting very disappointing. I have yet to get the second one resolved. I do not like doing business with a company that will not call you nor can you call them!
I will no longer refer, at least not until this is resolved.
Bottom Line: No, I would not recommend this to a friend
Company Response from Scentbird
Mar 23, 2018
Hi Rhonda! I am so sorry to hear that your experience with Scentbird wasn't great. Looking at your account, it looks like you didn't receive credit for any referrals because there aren't any referrals on your account. This might just mean that friends didn't subscribe using your referral link. If you have the full names and/or email addresses of the friends you referred, please send us an email to support@scentbird.com with "HighYa" in the subject line so that we can make things right.
As for your two missing shipments, I am showing that you were billed twice, and two orders were delivered to you. If you are missing one of these orders, please send an email to the above address with the same subject line, we really want to ensure you get the orders you paid for.
Posted on Jan 11, 2018
I love Scentbird because it gives me the opportunity to try expensive fragrances that I love. Scentbird has all the fragrance that you will love, and they are small enough to carry in your pocket. The prices are affordable, and you can even order more than one fragrance.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 14, 2019
Hi Towanna! Thank you for sharing! I've just emailed you to share our appreciation. We appreciate you sharing and we're happy you've enjoyed your experience! :)
Posted on Jan 11, 2018
I do not wear perfume daily, and I am not a signature scent sort of person. I like to mix it up and try out new things. I figured Scentbird would be a good way to give myself a nice selection of scents to wear to keep things varied.
I think the quantity of product and overall price is fair. My complaint is that I feel the descriptions are off. Scent is highly personal, and I understand everyone can smell different things, but I'm six months in, and I don't LOVE anything I've received. I've also had one perfume that I was never able to review as the scent choice mysteriously vanished. That's pretty damn suspect imo. I was sent an email being offered a second free case, which I never received.
The case is a little problematic as well, and I find the spray works better without the case, but doesn't look nice, stand well, and isn't protected without it. I'm several months in and was just about to cancel my subscription, but this month's scent is one I've been wanting to try, so I'm holding out another month. I will likely cancel for a bit after that.
If you wear perfume a lot and like to mix it up, and are willing to share or swap the scents you don't love, I say go for it.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 13, 2019
Hi Tiffany! Thanks for sharing! Your absolutely right - fragrance is very personal and its scent is based on personal perception. That said, I'm truly sorry you never received a fragrance you loved. Our inventory is constantly changing which is why the fragrance may have disappeared from our site. I can see how this could make someone skeptical and I'm sorry about that. Since leaving this review, I can confidently say we've upgraded our inventory and the cases are nice and easy to slide each fragrance out. If you ever have any concerns, please email us at socialsupport@scentbird.com (subject line: Cordelia). I'm happy to help!
Posted on Jan 11, 2018
I started with Scentbird almost a year ago, because I was looking for a new scent. I like to have a "signature" scent and carried my last one, Davidoff's Cool Water, for almost 10 years. It was time for a change. What better way to do this than with samples that you can use more than once to see if it is a "fit" for you.
When going to a store, you sample perfume and seem to like it, so you spend $80 to $100 on a scent that you later find out doesn't last long enough, or turns on you when faced with different daily activities.
With Scentbird, you can use a scent for a whole month and really find out if the scent is right for you. I have never been happier.
Thank you Scentbird!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 13, 2019
I love this, Patricia! I'm so happy we were able to help you discover new scents. Learning what fragrances work best for you is so important and I'm happy we were able to be a part of that process. Thank you for sharing!
Posted on Jan 11, 2018
I love the idea of Scentbird and have been pretty happy with my choices.
I decided to do Scentbird so that I could try perfumes that I had never heard of or worn before. The descriptions are important to me in order for me to make a choice for something I think I will like. The descriptions, for the most part, have been pretty spot on and I have received a lot of perfumes that I was happy with, however, I do feel that the descriptors could use a little more work, especially the test deal that you take that helps formulate the perfumes you may like.
The only negative is the website; it's not user-friendly and a bit confusing. Other than that, I have been extremely happy with this concept and continue to tell my friends about it. I also plan to continue another year or so because I just love trying out so many unique and eclectic perfumes!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Natasha,
Thank you so much for writing us an honest review! I know this response is already a year late but I truly appreciate you letting us know your positive and negative experience. This definitely helps us see what our customers go through, most especially when it comes to navigating our website. In the last few months, we have made great improvements to our website so customers can easily see the notes of the fragrances, ingredients and the most important part- customer reviews! You should take a look and visit :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 11, 2018
Finding some new colognes was exciting! The bad part is I had to receive about 15-bottles worth that I didn't like at almost $15 a piece. That's roughly $225 that I don't want/need/disliked, which is starting to make me uncomfortable spending my hard earned money on things I cannot test first to see! I am considering stopping my payments due to the financial side effects! Thanks.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 3, 2019
Hi Jerry! I'm so sorry to hear you were unable to find fragrances you love. We're always happy to help you discover new fragrances based on the ones you have loved. If you're a still a subscriber, we'd love to help you find scents you'd love. If not, we'd love for you to give us another chance down the line. Email us at socialsupport@scentbird.com (subject line: highya) and we'll be happy to help!
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