Summary
Scentbird is a monthly subscription service that offers customers big brand name perfumes and colognes. Learn what customers are saying.
Posted on Jan 22, 2018
I’ve been with Scentbird for about three months now, and I like it. It does take a while to get my scents, but it’s so worth it due to the size I receive. I’ve only received one scent that I really don’t think is my scent, and I’m thankful for this service because I would be so mad to buy the full-size bottle.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Amy,
Thank you for writing us a review, we truly appreciate it :) I know this response is a year late, but we are so happy to hear that you get to enjoy your subscription! Our main goal is for you to try out different luxurious, high-end fragrances in a travel size bottle before committing to a full-size one :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 21, 2018
I have been using Scentbird for over a year and absolutely love it. I've discovered tons of new favorites and gotten cute travel sizes, too. There are some scents that smelled great in the store, but didn't smell so hot after a few hours of wearing. I used to buy them after spritzing in the store, only to be disappointed by the smell as it developed through the day. With Scentbird, I get a great size to use for a month and really see how I feel about it before purchasing a full size. I have also tried fragrances I might not have tried before and branched out to new scents from my favorite designers. I really love this sample program and couldn't recommend it enough.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 27, 2019
Hi Tabitha,
Thank you giving us an amazing 5-star review! I know this response is already a year late but we would like to thank you for being a loyal customer :) Reading reviews like yours makes us feel that we hit the mark on our goal on developing a platform wherein scent lovers can absolutely try different luxury fragrances for different occasions, seasons, activity and body chemistry. We also couldn't thank you enough for the wonderful recommendations ❤️ I also hope that you'll be with us soon :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 20, 2018
This was the greatest idea anyone ever had. I can’t wait each month to try my new scent, and it’s all without spending a fortune. Each perfume is a new experience and I love it. Friends think I have a spent a fortune on all these scents and are surprised when I tell them about Scentbird.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 27, 2019
Hi Anna,
First of all, thank you for being a loyal customer since 2017 ❤️ It means a lot to us! This response may be already a year late but we appreciate you taking the time for giving us such an amazing review :) Thank you for recommending us!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 20, 2018
I have thrown away the past three months of perfume sample because they are absolutely horrible! The Clinique perfumes smell like smokers and old ladies. The MALIN+GOETZ smells so bad. I have thrown away $45 worth of perfume away because they smell so bad. If next month's perfume smells like the past three months, I will be canceling my membership.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Emily! I'm so sorry you haven't received a fragrance you love. Fragrances and their scents are personal to each body so I completely understand how frustrating this can be. Our inventory is constantly changing and evolving so if you ever give us a chance in the future, I'm hopeful you'll find fragrances you love.
Posted on Jan 19, 2018
It has now been ten days since I sent in a ticket to Scentbird, and all I've gotten from them is an auto-reply that keeps asking for the credit card number used to make the purchase. I can't provide that because it was a PayPal purchase, which I only did because they offered the $13 deal. The perfume was great, but the customer service though is horrible.
Bottom Line: No, I would not recommend this to a friend
Company Response from Scentbird
Mar 23, 2018
Ky, we are so sorry to hear that you had a rough start with us! It looks like we were able to resolve your issue and make things right. The feedback that you had provided to us via email was used to resolve the issue you had so that others do not have the same problem.
We hope things have been great since! If you have any other trouble now or in the future, please email support@scentbird.com with "HighYa" in the subject line.
Posted on Jan 19, 2018
I have not received my items on three occasions. And I received a duplicate on one occasion. I am not happy with the service, and the site is hard to navigate and sign in. I would appreciate it if Scentbird would fix these issues.
Bottom Line: No, I would not recommend this to a friend
Company Response from Scentbird
Mar 23, 2018
Hi Kris, I am so sorry to hear that! I completely understand your frustrations. Please send us an email to support@scentbird.com with the subject line "HighYa" so that we can make things right.
Posted on Jan 18, 2018
I have had my subscription for a few months now and have loved all of my perfumes. I love the little black case and carry it in my purse. I have received many compliments on my fragrances. I always say I got it on Scentbird.com.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 27, 2019
Hi Shelby,
Thank you so much for taking the time in writing us a 5-star review :) I know this response is already a year late but we are so happy to hear that you loved all of your perfumes ❤️ Thank you for recommending us and we hope you'll be with us again, hopefully in the future.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 17, 2018
I love Scentbird, and I would recommend them to everyone! Thank you, Scentbird team, for this genius idea. I’m always trying new perfumes and am using them everywhere, so now I can say I’m a perfume addicted person.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 27, 2019
Hi Khilola,
Thank you for giving us the BEST short and sweet 5-star review! :) We're so happy that you loved your subscription and we are the ones who should thank you for recommending us to everyone! We also hope that you'll be us again in the future ❤️
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 14, 2018
Everything about Scentbird is a positive experience, from beginning to end. Scentbird has a wide variety of scents ranging from the top to the bottom of the brands. Ships super quick too. I have been a member of the Scentbird family for a long, long time, and I will continue to be a part of them. I heart Scentbid.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 27, 2019
Hi Catina,
We heart you too ❤️ Thank you so much for giving us such a heartfelt review :) I know this response is already a year late, but the team is beyond happy to hear that you had a positive experience with your subscription :) We always do our best and strive for excellence because of customers like you- thank you for being a part of our family!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 14, 2018
I really do love the service of trying new fragrances or ordering a favorite scent. But recently I tried to order the same perfume two months in a row and was told I had to wait another six months to reorder the same scent from the prior month. I am guessing this is a new policy because I have done this before and was very happy to be able to do that. Is there a reason for the change?
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Tina,
Thank you so much for writing us a review! I know that this response is already a year late but the reason why our platform is designed this way is for you to discover and try different and exciting new scents before fully committing to a full bottle :) But, we always offer single purchase of your favorite scent through ala carte or e-commerce order!
If you ever decide to unpause your account with us or if you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 14, 2018
I love my subscription to Scentbird for two reasons.
One, makeup is EXPENSIVE, and perfume is extra expensive, but you spend a relatively small amount monthly to try high-end perfumes without the big bottle commitment. I like that it is delivered to me; no going out to the mall and fighting crowds.
Two, it's a treat a luxury I don't need it, but I like it. It's fun, and it's a nice way for me to pamper myself without spending tons. A bonus is if I don't like the scent I tried, I give it to a girlfriend that I know will.
I really do love Scentbird.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 27, 2019
Hi Lisa,
Thank you so much for giving us a 5-star review! This response may already be a year late but the team is so happy to hear that you enjoy your subscription and that you love it ❤️ It is our mission to provide affordable luxury fragrances without the inconvenience and at the same time having fun. Thank you for the love, Lisa. We're so fortunate that we were able to give you little surprises :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 13, 2018
I love the updated option to receive three fragrances a month. It allows me to try out more fragrances faster and I love having more than one new option a month. The size is large enough for me to try the scent a few times and see how it mixes with my body chemistry before I decide to buy or not buy a larger size. The small size with a case is also a great way to introduce designer fragrances to a teen as a gift to carry in her purse.
Overall I really enjoy Scentbird, but if I could change anything, I would have a 5-month option. Right now I will not get through my entire queue until 2020. With all the new fragrances coming out, more options a month would be worth it.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Babette,
Thank you so much for writing us an amazing review :) We appreciate it so much! I am so happy to hear these kinds of review as it serves our purpose of allowing scent lovers to try out different fragrances that they will eventually add to their collection or just simply find their fragrance holy grail :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 13, 2018
I first heard of Scentbird from a few friends' posts on Facebook and was hesitant at first, but decided to try it out.
My favorite scent so far is "Fat Electrician." The bottle had leaked and something was wrong with the pump mechanism, so I contacted Scentbird, to which they happily replaced the bottle.
My friends and neighbors are always asking me what new colognes I've received and I'll let them go through the various ones here. I've tried to get them to sign up with these guys, even offered to help them with the easy process, but they just are hesitant for their own reasons or don't have the finances available to become members, unfortunately.
I hope to stay a long time member of Scentbird myself. With an income that doesn't cover my rent fully and an account that charges overdraft fees, it gets costly, but I'm still hanging in there.
Scentbird, if you guys could come up with a cologne to help with depression, that would be my favorite pick.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 27, 2019
Hi Douglas,
Thanks for leaving this amazing 5-star review and we appreciate you being a loyal subscriber. I was able to find your account by searching your name and I see you were subscribed up until December 2018. First off, thank you for giving us a chance despite being hesitant, we appreciate you doing so :) Hearing that you happily recommended us to your friends and neighbors made our hearts melt ❤️ Wow. We're so amazed that you love "Fat Electrician" by Etat libre d’Orange! I see that you selected Etat libre d’Orange twice and it seems that you like to try eccentric and unusual fragrances in your queue, you have a very extraordinary taste in fragrances, Douglas!
Although some time has passed, I would love to send you your favorite fragrance if your shipping address is still the same :) I also hope that your email address is still active! If you still have the same shipping address, send me an email at socialsupport@scentbird.com with the subject line: HighYa c/o Pat and I'll be happy to give you a surprise :)
Posted on Jan 13, 2018
I’ve only been a member for about six months but so far have really enjoyed it. I was only disappointed once when I didn’t find my fave scent, but have come to love the new scents that I’ve tried. I was pleased to find a couple of new signature/go-to scents and have gotten quite a few compliments. The price range is perfect, and for the most part, the options are too. Love it.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 3, 2019
Hi Portia,
Thank you for giving us a wonderful 5-star review :) Although some time has passed, we are so grateful that you had such a wonderful experience with Scentbird. We're also so happy for your bravery and for being adventurous to try fragrances that are beyond your knowing- thanks for the love!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 13, 2018
The experience is top notch. Shipping is always on time. They have colognes that are not available in Arizona. Every month it's like it's my birthday. You get to try all the new stuff for a very reasonable price. Keep up the good work.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Noel,
Thank you so much for the love and for giving us an amazing 5-star review :) We're so happy to hear that we were to give you small surprises every month and at the same time giving you the experience of trying new fragrances that you'll surely enjoy ❤️ I hope you’ll be with us again, Noel!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 13, 2018
I first joined Scentbird back in September 2017 after seeing a Facebook video on them. I couldn't wait because the girl kept saying "they sent three each month" and it was sponsored by Scentbird. However, after joining, putting my card info in, it turns out they only send one per month, and that three is for the people they sponsored who make the videos. So it was misleading. I canceled right away, and they still charged my card and sent a tester.
Fast forward to December. I wanted to look on the items for my order info, so I reactivated so I could get it (it wouldn't let me any other way), then canceled right away. Guess what appears in the mail? Yep, another bottle. And my card was charged again.
Ok, whatever. But the problem is the perfume in the testers isn't real, or it's highly watered down.
So I do have actual bottles of perfume I love. I have Armani Code, D&G Light Blue, Escade, and if I spray before work or going out, I can smell it all night.
The tester bottle they sent me was Burberry. I sprayed it like I normally do my other real bottles, and by the time I get to work, nothing. You can barely smell a whiff of it on my sleeve, but that's it. My bath and body mist is better than that tester.
My opinion is, they are scam artists.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Jaime! I'm sorry to hear this was your experience with us. I'd first like to share that all of the fragrances we offer are 100% authentic. This is something that we take very seriously. The fragrances are provided to us by authorized vendors, or by the brands directly. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. That said, I'd like to add, fragrances lasting power and it's scent is personal to each body.
As for the fragrance options, I'm sorry for the confusion caused. We offer 1, 2, or 3 fragrances monthly and you always have the option to upgrade at any time. If you ever decide to give us a chance down the line, we'd love to better explain our service. Email us at socialsupport@scentbird.com (subject line: Cordelia).
Posted on Jan 13, 2018
I love Scentbird and have highly recommended this to my family and friends. Some of my family and friends are already subscribed. I love every perfume I picked. I can't complain and am really satisfied, so yeah, I'll continue my subscription with these guys. The selection is fantastic, and I love the fact that I can test it out before buying the full-size perfume. Very satisfied customer right here. Good job.
Thank you Scentbird.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Primine,
Wow, thank you for the great review! We are so thrilled that you enjoyed your experience with us, we truly appreciate it :) Although some time has passed, I would like to say thank you for being such a loyal customer! I was able to find your account by searching your name and I see you were subscribed since we started in 2016 ❤️ Thanks so much for going on this journey with us :) We will be sharing your feedback amongst our team, Primine!
P.S. We're sending you surprise colored cases as a token for being a loyal subscriber :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 13, 2018
When I first started my first cologne, it was a disaster and a bad smell. I was about to cancel but decided to try it out one more month, and since then I've been really satisfied with each and every one after. I am glad I stood with them and am always looking forward to next month.
Thanks Scentbird.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Felix,
Thank you for giving us an amazing 5-star review! I know this response is already a year late but I would like to thank you for giving us another chance after your first fragrance fail - it means a lot to us :) I highly recommend rating fragrances you previously received so that our website get to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy :)
I hope you'll be with us again! If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 13, 2018
I absolutely love Scentbird. I friend recommended it to me over a year ago, and I've been with it ever since. I've recently upgraded to getting three a month, and I am crazy about my growing collection. I've found so many favorite scents, and have been fortunate to love many, like most, and give away only three that I weren't for me. I feel like a kid at Christmas running to the mailbox when I know my perfume is coming. Shipping does take a long time, but it's worth the wait.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Shannon,
We really appreciate you taking the time out to share your experience with us! Even though this response is already a year late, I would like to thank you for being a loyal customer and for bearing with us during our warehouse and growth transition. We're also so happy to hear that you enjoyed your fragrance collection and that we were able to give a happy experience for you every month :) Come back and see us soon!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 13, 2018
I have only gotten one fragrance I hated; all the others were great! One I will be buying a large bottle of ASAP. I LOVE my variety of fragrances, and they have sent me another hard case this month.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Kellie,
Thank you so much for writing us a review! We truly appreciate it and we are so happy to hear that you loved wearing different fragrances :) Wow, this is absolutely our mission- for you to find the fragrance that you will surely love and be able to commit to a full-sized bottle!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 13, 2018
I wasn’t sure about Scentbird at first because you can’t smell through your computer or phone, but because you could cancel at any time, I thought I would give it a try. Turns out I love it. The description of each fragrance and the listing of each main note in the fragrance, the user reviews and ratings along with the recommendations and easy to use website, the huge variety to choose from including name brands and the amount you get in each bottle really makes Scentbird a win-win. I recommend Scentbird to everyone.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Meria,
Hearing that you absolutely love our fragrance descriptions, fragrance notes and user review and ratings make us feel that we achieved our goal of 100% customer satisfaction :) We would like to thank you for your recommendations and for this amazing review. Our team would be so thrilled! P.S Thank you for being with us since 2016! Because of this, I'll be sending you colored cases as a token for being such a loyal customer :) Cheers to many years to come!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 13, 2018
I filled my queue in advance with 36 scents I wanted to try. I love receiving a new scent in the mail every month; it's like a little treat for myself even though I know it's coming and I anticipate what scent it will be. Sometimes I rearrange my queue based on my seasonal mood.
Scentbird's website is so easy to use! The descriptions of each scent are spot-on and detailed. I have discovered several new favorites thanks to Scentbird. I cannot imagine buying another perfume at a store without having tested it thru Scentbird first.
Keep up the awesome products, memberships and customer loyalty rewards Scentbird!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Stacey,
Thanks for leaving this wonderful review and we appreciate you being a loyal subscriber :) I was able to find your account by searching your name and I see you were subscribed up until June 2019. Thanks so much for going on this journey with us! We are beyond happy to hear that you get to enjoy navigating our website while selecting your fragrances - we want every experience to be like this. Did you know we just launched our beauty, skincare and wellness products? You should take a look and visit!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 13, 2018
My experience with Scentbird has been great. I love receiving a new high-end fragrance every month. I like that you have control over your subscription. I will definitely recommend Scentbird to a perfume lover!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Jamie,
Thank you for giving us a fantastic 5-star review :) I know this response is already a year late, but I would like to let you know that we appreciate you taking the time to share your wonderful experience with us ❤️ Thank you also for recommending us to fellow perfume lovers out there!
Posted on Jan 13, 2018
Have fun trying to pick out a scent on this site. I get emails back that make it sound so simple, I'm sure they designed it, but it's not user-friendly. Whenever it does work, I pick a fragrance I hope I won't be wasting money on. No samples here, I just have to do a potluck. The rest I just give away to the church box.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Carol! Thanks for sharing! I'm truly sorry about this. We definitely don't want our site to be hard to manage. Please email us at socialsupport@scentbird.com with any other feedback, we'd love to hear!
Posted on Jan 13, 2018
I have been receiving Scentbird for over a year now and I have only received 3 scents I actually have used! I contacted the company but nothing was done. I am hoping things can get worked out or I will have to cancel.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 3, 2019
Hi Pam! Thanks for leaving this review and I'm sorry you weren't loving your scents. I see you're still an active subscriber and you've been receiving monthly fragrances all along. I hope you've loved more fragrances than not. We appreciate you going on this journey with us. That said, I've arranged for your July 2019 fragrance to be on us. If you have any concerns or feedback, please email us at socialsupport@scentbird.com. We're happy to chat!
Posted on Jan 12, 2018
I have been a Scentbird customer for almost a year. I have been a subscriber to a couple of different companies. Scentbird by far is my most favorite as they send me products based on my likings. I always get my product on time, and I just love the products. I have not come across any item I have not cared for. Thank you for developing such an easy way to determine which fragrances I like instead of having to spend an afternoon at a perfume shop smelling all kinds of fragrances.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Sep 4, 2019
Hi Christina,
Thank you for the love and for being a loyal customer ❤️ We are just so happy to hear that we are your favorite subscription as we're also proud to be the pioneer :) We appreciate you sharing your experience and our team will be completely delighted once they hear this wonderful review! We will continue developing amazing features and products in the years to come- I hope you'll unpause your account with us soon :)
If you ever un-pause your account, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
I love the products, and have been subscribed for a year now and never had any problems, until my December order. I usually receive my order on time third week of the month no problem, but in December, I did not. Trying to get in touch with someone (via email, which is the only way) was taxing, to say the least. After explaining the issue to them, they said they would look into it.
I finally got a shipping notification on January 2nd (Yay!), so I sent a reply back to thank them and let them know I received shipping info and to make sure that my actual January order (which I’ve already been charged for, so she better be on time) wouldn’t be affected by this hiccup. Well, it’s January 10th and there is no response. Also, I still haven’t received my December order.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Leslie,
Thank you for writing us an honest review about your experience! I know this response is a year late but I would like to apologize as this is not the service level we wanted you to have. We had shipping delays last year during the final stage of our warehouse transition and this affected many of our subscribers. I'm sorry for any frustration this may cause, but I can definitely assure you that we've been actively working on improving our shipping processes and communication for the last few months :) We were also a very small (but quickly) growing team back then but we now have a dedicated team to each of our support channels!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
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