Rocket Mortgage

I am a real estate agent who has worked with banks, mortgage brokers, and I used Rocket myself. Fantastic! Haters can hate; good service and great rate.

What I like is that they tell you up front what the rate is and the expectations. No hocus-pocus. Trust me, I have closed 150 plus transactions, and I have seen it all.

Bottom Line: Yes, I would recommend this to a friend

The quick and easy process is not quick and easy for you but is for them. They get your information and do a hard inquiry in your credit, and you still have to talk to someone on the phone for at least half an hour. You jump through the usual hoops that you have to do with a bank, but they give you the loan that's best for them, not you. Avoid at all costs.

Bottom Line: No, I would not recommend this to a friend

Advertising says "Fast, Powerful, Completely Online." I filled out what was asked and, after a few days with no letter of approval as they said, I was told that "the website had an error" and I had to call. So, not fast, not powerful and DEFINITELY not completely online. Feels like a bait-and-switch to me. If I wanted to call, I'd have called my bank. "Approval in as little as 8 minutes." Nope.

Bottom Line: No, I would not recommend this to a friend

I filled out an online application which clearly states that there would be a "soft inquiry" of your credit and instead they did a "hard hit" on my credit causing my credit score to drop. Then they denied that the disclosure is on the website!

I wouldn't recommend this company; there are too many other legitimate mortgage companies out there!

Bottom Line: No, I would not recommend this to a friend

No different than any other mortgage company. You still have to talk to a person although they don't tell you this until AFTER they have pulled your credit. Waste of time and a credit pull. Should've waited and gone with my bank!

Bottom Line: No, I would not recommend this to a friend

I applied for a mortgage through this company earlier this month and was pre-approved. Come less than three weeks later, I find out the company withdrew the approval. How did they tell me the company was rescinding the approval. With a phone call? No. With an email? No. I logged into my account to see a message saying the vague message about being "sorry they could not be my mortgage provider." This is completely unacceptable behavior for a mortgage company.

Bottom Line: No, I would not recommend this to a friend

I reached out to the CEO after searching for his contact information. He called me and emailed me back. He justified my complaint and said they are working towards fixing all of the issues I brought to their attention.

The bottom line is, I do not have to pay anything extra, and I can continue as I was doing before the changes on their end become official. I was impressed that he got back to me. The company has it right in corporate, they just need to make some changes in customer service, which he assured me they would do.

Despite my complaints, the overall process of completing the loan and receiving the money is phenomenal. Many companies would have completely ignored my complaints because "policy is policy." Bill Parker took the time to listen and understand that each customer's concerns really mean something. Thanks Bill!

Bottom Line: Yes, I would recommend this to a friend

My husband qualified for a VA loan, but we had concerns about closing costs.

We contacted our Rocket Loan Representative via phone to his direct number and explained our hesitations. We asked him to please call us with alternative financing options.

The only response we received from him was an unrelated-to-the-issue email stating that we could close on our next home sooner if we sent him the documents needed! Not a word regarding other loan options, not even a phone call!

It wasn't until AFTER I left a two-star rating that he tried to call us. (We had wanted nothing to do with this company anymore!).

He texted that he had other loan options but that WE didn't call him back! Really? That's not our job!

We secured someone local in a local office with a local phone number.

Please, don't believe the hype! Any loan company can preapprove you. Anyone can sell you anything. Let them do the work!

Stay away from Rocket!

Bottom Line: No, I would not recommend this to a friend

Great system, until I came up against a wall. I have no weekly paycheck, and I am paid via wire transfer from my employer who is overseas. I provided the bank wire confirmation and showed them monthly wire's in the same amount. This was not good enough for them. They wanted, and their system only accepts, pay stubs. Well, we all don't work for Walmart and some get paid via wire transfer. They were lost as to how to help me.

Basically, they can't go outside the box even though I provided the info they needed. It was not a pay stub. My feeling is they are children playing grown ups making hourly rate pay at hourly rate mentality.

Bottom Line: No, I would not recommend this to a friend