Rocket Mortgage

I went to Rocket Mortgage thinking I would never be approved, but low and behold, I was. The entire team was so helpful at getting the loan to go through, it only took two months from start to finish, although two weeks of it my fault (work, family, dragging my feet on a couple of things). I am now a first-time homeowner, and I would definitely recommend them to anyone looking for a home loan.

Thanks, Rocket, you all are awesome.

Bottom Line: Yes, I would recommend this to a friend

Rocket Mortgage is the way to go if you're looking for the future of business transactions. The meetings (calls) are simple and painless, the Rocket Mortgage app is easy to follow and use as your main mediator between you and your steps to a new home. The staff couldn’t be more helpful at answering any and all questions or concerns. I would recommend this service to anyone looking to finance their new home.

Bottom Line: Yes, I would recommend this to a friend

From my first chat with Steve Cline he answered my questions, and when I unplugged my computer by accident, he followed up with a text and a time to talk by phone. He was upfront and transparent about what to expect from the process. Steve was available when I needed him and found him to be a great sounding board with concerns I had about the price range of houses we should be considering.

I did as much of the upfront work through Rocket Mortgage before Steve and I spoke. Throughout, the home buying experience was a very easy system to navigate. My wife and I looked at a house on Thursday evening, made an offer Friday and signed off on it Saturday morning. I uploaded it to Rocket Mortgage, and Steve and I were on the phone that afternoon reviewing the additional documents we needed to sign.

Once Lillian Ockstadt stepped in to make sure the process flowed smoothly from there, we were rocking and rolling towards a close. Lillian had us ready to sit at the closing table within two weeks. I think she mentioned once that it had been 11 days.

From Steve to Lillian the process was easy to navigate, transparent and responsive to our needs and questions. Those two rock!

Bottom Line: Yes, I would recommend this to a friend

When I began looking at refinancing options, I really had no idea that I would qualify for anything. I did the quick quote on the Rocket Mortgage website more as an act of desperation than anything else. In no time I received a phone call and an email saying that Rocket Mortgage could probably help me out. Once I started to actually apply, everyone I spoke with was helpful and patient, and always professional. The process moved along rather quickly, and I was updated every step of the way. Rocket Mortgage was a lifesaver for me; I am so thankful that they were able to help me out. I would definitely recommend them to anyone who is looking for financing!

Bottom Line: Yes, I would recommend this to a friend

I had a great experience with Rocket Mortgage and Quicken Loans. Everyone I worked with was quick to respond. I appreciated that everything was done online. Simple, clean, easy to understand.

Bottom Line: Yes, I would recommend this to a friend

They were very helpful every step of the way. They kept me informed by email and phone calls to make sure I understood what was happening. If one thing didn't work out, they went to another option and kept the process going. The web page they set up for you to follow along is easy to read and use. They make sure the access is easy too.

Bottom Line: Yes, I would recommend this to a friend

Everyone was very pleasant and helpful from the beginning to closing. It was easy to apply and receive emails on any information requested.

Stacey was very professional and helpful.

Thank you everyone.

Bottom Line: Yes, I would recommend this to a friend

The refinanced loan was easily obtained and scheduled for closing; however, I was not pleased that I didn’t get the $1000 “Loyal Customer” money applied to my closing. I was told that that money was only for those who received a new loan, not for those who refinance the loan (I could have received $1000 forgiven in closing costs from another loan institution).

Also, it is advertised that they distribute funds within 3-5 days. It took them 8 days (6 workdays) after closing to pay off my old loan, causing me to have to make another payment on the old loan because it was auto-debit! (They said they will write me a refund check for that payment, but when?). So much for having a “free month” with no payment! They explained that North Carolina requires a longer time to process the loan, but that information was NOT DISCLOSED. In fact, the entire closing contract was based on a payoff before the end of the month, not into the next month.

Another thing that may be an issue for those who haven’t closed on home loans before, the closing agent is simply a notary. All they are there to do is to notarize your signatures and they will not explain anything to you, nor will they answer any questions. If you have questions, you will have to call someone while you are trying to close on that loan.

So, basically, it is easy to get the approved loan (with excellent credit and all documents needed), easy to get to closing, but don’t count on the 3-5 days to get your funds distributed. Also, be sure to get all your questions answered before you get to closing.

Bottom Line: No, I would not recommend this to a friend

They answered all of my questions, took time to explain things, and responded quickly to any concern I had. They were able to save almost $400 a month, and for a single mom of two kids, that is a lot of money.

Bottom Line: Yes, I would recommend this to a friend

I used the Rocket Mortgage app to apply for a Quicken Loan for a first time purchase of a home. The app makes it incredibly easy to apply and submit documents via phone or computer. I was able to easily communicate with Quicken Loan reps who interacted with me and got me a quick pre-approval letter prior to house shopping. Once I identified a property, I was able to get the loan started with my loan reps. They actually assigned a loan team to process my loan. We communicated via the app message feature and phone. It seemed as if all team members were informed as to what was discussed and what needed to be done for loan approval.

I was able to get approval and get the desired loan terms thanks to the loan team and the assigned banker Roger Ramos. I was really amazed how painless the entire process was and how the personal touch was not lost via the app. Rocket Mortgage and Quicken really hit this one out of the park. I am a customer for life.

Bottom Line: Yes, I would recommend this to a friend

My biggest issue was straightening out our payoffs. We would call to have items fixed or amended, and when we looked the next day, they would be fixed, but other items had been added. We had literally just told them that everything else was fine, but we would have to call back again. Right before our closing, they added a payoff amount that we had proven to be in error back on to the payoff list. We had to call again the day of our closing to get it fixed. We had straightened it out previously, but the employee that we had talked to never made the change. It made the final few days very stressful. Prior to those issues, it was wonderful. They were easy to get a hold of for any issues and very helpful.

Bottom Line: Yes, I would recommend this to a friend