Rocket Mortgage

From quote to closing in 22 days. $25k in my pocket. Only 6 hours total spent scanning and uploading docs. Any questions are answered within minutes. So professional and efficient. Just amazed with Rocket for this refi.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’m glad the house closed, but the experience getting there is one I would not repeat, and if I could have gotten the same rate elsewhere I would have done that.

I don’t like being lied to and Randall repeatedly did that when he told me over and over that an escrow holdback wasn’t Rocket’s decision. It is. I know that. My realtor knows that. Randall was rude, condescending, and treated me as though I was an imbecile when I was asking him to explain something I read ON the Rocket Mortgage website. After dealing with him, I didn’t want to speak to another person there.

This is an emotional process and we were dealing with a very difficult seller. There were absolutely things Rocket could have done to make the process easier and not only did they refuse, but they also treated me like garbage for even asking.

Furthermore, when I would ask for a supervisor I would get passed to a customer care team that was great at the “customer empathy” training, but absolutely did not solve any of my issues. Calling and lodging a complaint with someone who can’t fix it is a waste of time and gives the appearance of excellent customer service without actually giving it.

No, I did not enjoy this experience and I would not recommend Rocket after my experience.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I’d been approached last summer about refinancing by the big blue bank that was my mortgage holder. It was such a negative experience that I withdrew my application and lost $500 for the appraisal. They were difficult and the terms were not worth pursuing. I had given up on the thought of refinancing.

At the beginning of March 2022, a co-worker and I were having a conversation and he was telling me I should go with Rocket Mortgage and how great of an experience his was. At the same time, my wife had spoken to a family friend who is in banking and was told by them to call Rocket Mortgage. So on 3/8/22, I called on a whim while we were watching TV and saw a commercial. I had a great conversation and numbers were run and options were given. It was a great call. The ball was rolling. I downloaded the app, completed my tasks, and closed on 4/1/22, less than a month after the process began! They were even able to hold the closing in Florida while we were visiting my mom.

Just a wonderful experience from beginning to end. I’m now a Rocket mortgage cheerleader recommending them to anyone who’ll listen. Making that call was a life-changing experience that will ultimately save me almost $1400 a month!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

While the loan application process was quite involved with many documents, Rocket made it easy to complete. They know what they are doing.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The employees were helpful and always available to answer questions. They made the whole refinancing process smooth and easy.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Everyone at Rocket was amazing! Everything went so smoothly, they helped us get our loan without any difficulties! Rocket Mortgage was very professional. I would highly recommend them to anyone! They did an outstanding job!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The initial call to Rocket Mortgage got us thru to Haas. He was so very helpful and upbeat. From that point forward it was email and the Rocket Mortgage website. The website is excellent.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

We were quite happy with the re-fi process. Everything was right on time. Any questions we called with were answered at the time, all the way to closing. Thank you Rocket team.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I cannot say enough how easy the mortgage refi process is with Rocket Mortgage. They blow other lenders totally out of the water in terms of efficiency, customer service, convenience, and knowledge. My lender was polite, competent, and made sure I only completed tasks that HAD to be completed by me, he took care of literally everything besides uploading a few documents. I have moved other loans to Rocket Mortgage since my first experience and each experience has been consistently five stars.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

We found the whole process so easy and straightforward. Everyone we encountered was very helpful. The steps went by quickly and we were very pleased with the updates on a timely basis.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I have been working with Rocket for 20 years and will continue working with Rocket. Very reliable and trustworthy company, great employees, great communication and feedback. I like having one person to contact for my mortgage needs. Weber is an amazing associate, I truly liked building a relationship with him and will continue to contact him.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend