Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Jul 23, 2018

Refinance investment property with cash out

By Nathan K., Atlanta, GA, Verified Reviewer

The process from start to finish with Rocket was fantastic. Quick, efficient, seamless.

This was actually the fastest loan I have had closed, and from application to close was less than 20 days!

I would definitely recommend their service and they would be my first go to on any loan product in the future.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 23, 2018

A really wonderful experience

By Daniel P., Lake Worth, TX, Verified Reviewer

It was a really wonderful experience. The constant feedback by email and the wonderful people we talked to on the phone made this process so easy to get through. I like the checklist concept so that I knew what had to be accomplished and when.

I will be telling my friends and others about our experience.

Thank you.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 21, 2018

Quicken is the best!

By Johnny F., West Virginia, Verified Reviewer

From the first refinance of my home to the most recent refinance, Quicken has been amazing to work with. Each and every individual I worked with were highly skilled and professional. My recent loan closed so quickly that it was almost unbelievable!

I cannot offer my kudos enough to this exceptional company, and its amazing staff.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 19, 2018

Quicken Loans sets the perfect example

By Celso R., Carson, CA, Verified Reviewer

After making inquiries with other lenders and Quicken Loans for the refinance of my home, I decided to try to stick with a traditional bank, but that was a mistake. After two weeks of this mortgage banker asking for document after document, we made absolutely NO progress with my loan, and I canceled my application with them.

All the while Jason had already put together my refinance proposal and all I had to do was sign my intent to proceed. From that point, Jason was on top of everything and answered any questions I had. He definitely turned the terrible experience I had with the last mortgage banker around. Quicken Loans also has a great feature that lets you check the progress on your loan. My loan closed in two weeks! The traditional bank couldn't even figure out what they needed in that amount of time. Thank you Jason and Quicken Loans!

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 9, 2018

Awesome service!

By Eric M., Pearl, MS, Verified Reviewer

To begin, we were a little skeptical about using an online out of state mortgage company. However, after starting the process, we would not have wanted to experience this any other way. Quicken Loans made uploading documents hassle-free and we could only imagine the trips that we would have had to make had we dealt with a local mortgage company. Up until closing and then afterward, they were very informative and they explained all documents fully. We felt very confident in their team and we will definitely recommend family and friends!

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 3, 2018

Not quite all positive

By Robert R., Barrington, NH, Verified Reviewer

The process was fast and fairly easy, with most communication through a secure website that was available 24/7. Some phone calls were needed. Closing was handled conveniently, even though I was on travel when a company representative came to my location with all the papers needing signing.

On the negative side, it was never made clear just what steps in the overall process were coming next and their timing. And though always available, the listing of charges, fees, taxes, etc., was not discussed and explained in detail. Also, there was a prevailing sense of urgency, seemingly without cause.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jul 2, 2018

Wonderful service

By Penny P., Lubbock, TX, Verified Reviewer

Every person I worked with was informative, helpful, knowledgeable, and provided wonderful service! They made the process so easy and everything so clear that even a first-time home buyer felt comfortable and assured with the overwhelming process. Wonderful service that I would recommend to anyone interested in buying a house!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 2, 2018

#1 in Mortgage

By Karen B., Ft. Lauderdale, FL, Verified Reviewer

I’ve bought property before but I was shocked at how easy and fast Rocket Mortgage made things. It was the most painless mortgage I have ever gotten. Everyone that you deal with is nice, polite, and helpful. They are very competitive with their interest rates also. So thankful for this experience. Thank you Tim Isles and staff. You are all the best.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 30, 2018

Great, fast, understandable service

By Veronica B., Chantilly, VA, Verified Reviewer

I was looking for a way to utilize some of the equity in my home to pay off some credit cards but didn't want yet another loan. Ryan at Quicken Loans ran me through a couple of options for refinancing. The process was quick, and any questions I had were answered fully and within a day. Due to a job change, I'm going to be looking for a new home and will definitely be contacting Quicken for assistance.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 30, 2018

Would recommend Rocket Mortgage to anyone

By Adrian M., Dumont, NJ, Verified Reviewer

Honestly, nothing is more stressful than closing on a home, but Rocket Mortgage made the experience so much easier. Having a team dedicated to you at all times of day to answer any question you may have is invaluable. The team working on my closing were tremendous, very polite and helpful throughout the process. The portal gives you up-to-date information on the status of your loan and any missing items. Seriously, why would you go anywhere else?

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 27, 2018

Peace of mind

By Dawn G., New Jersey, Verified Reviewer

From start to finish, the entire process is made easy as a result of total sharing of information and communication along the way. My schedule was met as I was out of town and they were very accommodating.

Bottom Line: Yes, I would recommend this to a friend

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