Rocket Mortgage

From beginning to end, Rocket Mortgage was engaged. Any time I had a question, a response was promptly answered via the web interface. There were a couple of things that I was confused on, but a quick question resolved my confusion. I thought it was particularly convenient to be able to download from the website and know exactly what I needed to do via the "Things to do" part of the website. The process was quick and fairly simple. This is the second time I have refinanced with Quicken/Rocket Mortgage. I would easily do it a third time should I need to in the future.

Bottom Line: Yes, I would recommend this to a friend

I have wonderful things to say about selecting Rocket Mortgage, part of Quicken Loans. I researched online mortgage solutions in particular and Rocket Mortgage rose to the top.

My experience was super, smooth as could be, no show stoppers, no surprises, and I closed in less than 30 days.

My star performers were Justin Vacca, mortgage banker, who guided me online and via phone until the loan was locked, then Jessica Karbon, Sr. Purchase Specialist, who processed the loan to closing. Also, Jessica Tabores, purchase Closing Specialist, active for closing process.

They set me up with a web page sectioned off for my "to do" list, a message board for conversing and keeping a history log of messages, a documents tab for documents uploaded by me or them.

And, key? Minimum documentation required and so easy to either sign consent for Rocket Mortgage to obtain or for me to upload. I recall uploading pay statements easy because they were online thru my employer, and bank statement to prove where earnest money came from, again easy to upload via my online bank account.

Each of my interactions were personal and professional.

I would most certainly recommend Rocket Mortgage.

Bottom Line: Yes, I would recommend this to a friend

I just want to start off by saying how easy Quicken made the home buying experience for me. Every one of my peers that I talked to told me how much of a headache purchasing a home is. I didn’t have that thought once during the entire transaction. Every representative that assisted me was very knowledgeable and quick to answer any questions that I had. I will continue to use Quicken for all of my future home buying endeavors!

Bottom Line: Yes, I would recommend this to a friend

My experience started out a little shaky. After initial registration with the Rocket Mortgage website, I had 3 different people from Quicken calling me and some other unknown numbers calling me that may have only been a coincidence. My first human contact with them was a guy that didn't seem to understand I needed basic info on the loans I was considering - he just wanted to make the sale. Eventually, I settled down to one person who was great at getting me going, choosing a loan, sending me an amortization spreadsheet that let me play with some payment scenarios - was all good at that point.

The application process was pretty good. I had all my documentation submitted online within a day and had conditional approval soon after. At this point, something broke. The online application process has 3 sections: requests, working on it, finished. One document lingered in the "working on it" section for a long time. Upon approaching the "loan objection deadline" in my real estate contract, at which point I can no longer back out without losing my substantial earnest money deposit, I queried Quicken about the loan status and the "working on it" document and they did not even bother to reply.

Turns out there was a serious problem due to a mistake on Quicken's side on which loan they were selling me and they were not communicating to me. It seems like they just froze up and assigned it to a specialist who lacked customer focus. Literally a few hours before we were to hit disclosure deadlines required to meet scheduled closing date, I get a call from this person informing me they had quoted the wrong loan type and that she would be happy to sell me the correct loan type, which of course had higher fees and cost more in general due to interest rates moving up in the meantime and the escalation person, while acknowledging it was Quicken's mistake, refused to do anything other than basically saying to take it or leave it. At this point, I was pretty well screwed on losing $15K earnest money if I went with another lender.

I was able to get past that at a substantial additional cost to me, and then more communication chaos ensued. Quicken told me nothing but what the Escrow company told me, Quicken saying we would not close on time. Quicken told the real estate agent something else, and it took me several calls to get somebody at Quicken who would or could tell me anything concrete.

To their credit, we did end up closing on time, but it took multiple escalations from me. In summary, this could have been great - all my application material was in by the 11th, and we closed on the 28th. That seems really good and should have been easy as I am a highly qualified buyer putting 60% down payment on the new home. However, it felt like that upon encountering a problem on their end, Quicken just froze up and stopped forward motion. I also think keeping the borrower in the loop on the loan progress is not a strength of their process.

Again, to Quicken's credit, after I managed to get their attention, there was a ton of support for keeping the close on time, but I seriously fault Quicken for placing the burden on me to get their attention rather than any proactive effort on Quicken's part. I believe they intend to be very customer focused. Just seems like there are some gaps in how they operate internally and interact with the customer when something out of the ordinary happens.

Initially I had a rating higher than 2 stars because it did close in 18 days, which equals Lenda's "as soon as 18-day close" rhetoric and seems pretty good, but considering it wouldn't have closed and I likely would have lost my earnest money without me staying with Quicken, not to mention substantial financial concession I had to make, and serious escalation actions, also by me, a 2-star rating seems more appropriate.

Bottom Line: No, I would not recommend this to a friend

The easiest home loan I've ever had. They kept us well informed throughout the whole process and were considerably cheaper with their closing costs. I had my loan all pre-approved and just for the heck of it, I tried Quicken out online and we were approved in minutes. Great people.

Bottom Line: Yes, I would recommend this to a friend

I have been shopping around with different banks to refinance my house. Many of the banks I spoke to had a lengthy process and in the end, did not want to work with me.

I thought I would give Rocket Mortgage a shot since I have seen all of their commercials. I thought it was going to be a bait and switch situation. I thought it was going to be easy at the beginning and then get hard. I was wrong, the entire process who super easy. Kudos to Kate Romero who made this process painless. If she needed anything from me, we would just text, even late at night. She really works for you, or at least makes you feel that way.

Bottom Line: Yes, I would recommend this to a friend

I did the loan over the phone, computer, and fax. Quicken makes the process clear and easy. Someone is always available to answer questions. This is the second time I have closed a loan with Quicken. They offered me a much better deal than my own bank of forty years!

Bottom Line: Yes, I would recommend this to a friend

Great people, very friendly and patient explaining everything to us as we were first time home buyers. Made the entire process extremely easy and fast. We closed within 60 days of our first phone call. 10/10 would recommend and use again!

Bottom Line: Yes, I would recommend this to a friend

From start to finish, I had a good experience with the whole team that worked on my case.

The whole process was quick and painless. From day one when I first got on to just check options out, everything was able to be done online and had no issues there either.

The closing was even done to my choosing.

I would recommend Rocket Mortgage to anyone looking to see what they could do for them.

Bottom Line: Yes, I would recommend this to a friend

We uploaded documents for pre-approval on July 20th, found our dream home and submitted purchase agreement on August 18th, and closed on our new home on September 25th. I loved the ease of uploading and reviewing electronically, immediate feedback (or less than 24 hours) for any questions and concerns, regular follow-up by our customer support rep, and the smoothest closing imaginable.

Very pleased overall.

Bottom Line: Yes, I would recommend this to a friend

Quicken made my refinance possible when other lenders couldn’t! They charged me a fair rate and got things done quickly. I was able to have my closing in my home at my convenience! What a great experience!

Bottom Line: Yes, I would recommend this to a friend