Rocket Mortgage

I had a great experience with a great Customer Service Rep (Carley Born). Carley was so knowledgeable and helped me every step of the way to make sure my refi went smoothly and quickly. Carley is a GREAT asset to Quicken Loans, and I would highly recommend her to everyone I know!

My daughter and her husband, however, have had a totally different experience with Quicken Loans than I did. I was unaware that they were considering a refi on their home or I would have recommended Carley to help them for sure! They have had so many problems and many days of unanswered questions. They have provided everything that was asked of them promptly and have had to email their rep several times asking what the status of their loan is. They keep getting the same answer - "we’re working on it" or "Now we need more documents from you." Most of the time it is due to their rep documenting the wrong info, not the info my daughter is providing to her. Their rep should be contacting them immediately with status, not waiting for them to contact her!

Bottom Line: Yes, I would recommend this to a friend

From day one this experience was smooth and hassle-free! Everybody we dealt with was professional and efficient. I would recommend this to anybody, thanks again for your time and effort!

Bottom Line: Yes, I would recommend this to a friend

I did an equity refinance. I found the process quick and easy.

I was expecting a long and drawn out loan, but to my surprise, I was closing in 30 days. This was even around the busy holiday season.

I liked being able to do the majority of the process online. All documentation was scanned and loaded onto the secure website. No stress.

Quicken Loans was able to give me a loan estimate on my first contact. This helped me with making my decision.

Simple and stress free. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Easy - walked me through all the steps, very convenient, was able to everything online. Very knowledgeable and friendly staff. I would recommend people to check out Rocket Mortgage before going to a bank.

Bottom Line: Yes, I would recommend this to a friend

Every member of the mortgage team I worked with, starting with Avery Wyer to Gloria Williamson, were awesome and so helpful! They were all very knowledgeable about what they are doing!

Bottom Line: Yes, I would recommend this to a friend

I just refinanced my home and it was my first time so I was clueless. Quicken and Rocket Mortage guys took time to help me with the whole experience. Each person involved was very friendly, easy to talk to, and was eager to answer any questions that I had. Everyone seemed to know their job well and was very knowledgeable and quick with replies, which was very impressive. Job well done Quicken and Rocket Mortgage! Keep up the good work, and thank you.

Bottom Line: Yes, I would recommend this to a friend

Derek was excellent from cradle to grave, he kept me informed and was upfront with expectations. The same also applies to the entire crew that assisted me. I was able to do it all online and use the app for status updates and document uploads. Very easy and painless, closed in three weeks.

Bottom Line: Yes, I would recommend this to a friend

Honestly, my husband and I didn't know the first thing about buying a house, but Rocket Mortgage and Quicken Loans made it foolproof to upload everything we needed. We always knew what we had to do and someone reached out to us if something was time sensitive. We're now proud homeowners!

Bottom Line: Yes, I would recommend this to a friend

My experience working with Rocket Mortgage has been nothing but positive. Everyone I worked with worked quickly to get me through the mortgage process, and I ran into zero hangups along the way. My real estate agent and my title company even remarked on how helpful and quick the process was compared to how long everything usually takes. We were even able to close on the purchase two days early. I talked to several mortgage companies and none were able to match or beat Rocket Mortgage's interest rate, either.

Bottom Line: Yes, I would recommend this to a friend

We were a bit apprehensive about applying for our refinance online, however, from start to finish, the process was quick and easy with Rocket Mortgage.

They were very professional and customer focused. We were kept up to date throughout the entire process. I would definitely use them in the future.

Bottom Line: Yes, I would recommend this to a friend

As a first-time home buyer moving to a new city, acquiring a home loan is a scary process, but Dan Valentini made it so easy and painless! I was surprised by how simple it was to upload all my documents online to get pre-approved, and have everything ready to go for when I found a place. In a tight market, it was helpful to be able to move so fast once I found a home. Dan was very attentive, he called me frequently and always made sure I understood everything that was happening. Thank you for making my first home buying process enjoyable!

Bottom Line: Yes, I would recommend this to a friend