Rocket Mortgage

We are very happy with how the journey to refinance was handled from start to finish. With the bulk of Q/A done online and a phone call on occasion, we were able to complete everything in about 2 months. Extremely happy with all the help from Rocket Mortgage on making this journey as easy as possible.

Bottom Line: Yes, I would recommend this to a friend

From beginning to end it was a quick process. Everyone was very helpful and quick to respond to any questions that we had. If someone wasn't sure about something, they got the answer quickly.

Bottom Line: Yes, I would recommend this to a friend

We chose Quicken Loans after the process with another online lender wasn't working for us. My husband and I were impressed to see the ease of going through the steps online, and the speed at which we received communication. Questions we had were quickly answered, and there were basically no glitches from pre-qualification to closing. Definitely highly recommend.

Bottom Line: Yes, I would recommend this to a friend

Everything went very smoothly. I am very pleased with the process. Everyone I dealt with from Quicken was courteous and knowledgeable.

Bottom Line: Yes, I would recommend this to a friend

We truly had a quick, streamlined and worry-free refinance process with Rocket Mortgage. From start to finish, that is closing, the whole process was professionally executed in less than 3 weeks. The entire team associated with our refinance was prompt to reply to our questions and concerns. Highly recommend Rocket Mortgage.

Bottom Line: Yes, I would recommend this to a friend

As a first home buyer, I was contacted by Glen Woodward when applying for Quicken Loans. In our conversation he seems very nice and was very assuring that I would be taken care of. We even agreed on the rate lock on a rate that was below the current market average. So far so good. Quicken Loans/ Rocket Mortgages advertise a "Rate Shield" at which they advertise - "Lock Your Interest Rate Lock your rate for up to 90 days and protect your monthly payment from going up while you search for the right home. If rates go up, your rate stays the same. If rates go down, your rate drops. Either way, you win!" You will hear this over and over if you are put on hold on their phone service.

A couple months later, I finally find a house and it's now time to close and wrap things up. I get updated disclosures of the loan but my rates are still the same from two months ago. The market averages have dropped around .5% to 1% since my rate lock. Expecting what has been advertised, I wrote an email asking what is going on, I was later told wait for their pricing sheet to update. Finally after a week, I another call from a different broker asking if I had questions, and I asked for some kind of update on my new rate based on what was advertised by "Rate Shield." I was told it was the same as when I first signed up two months ago.

This prompt me to investigate my options. And here is where all my lessons begin teaching me the world of brokers and how they work for lenders. They are salespeople who earn their commissions by the fees they can mask into your estimates. Glen Woodward is no exception in double or even triple dipping into tacking on fees...such as $850 application fee or $300 underwriting fee (these are the same as origination fee). Also hyperinflating the appraisal fee to $850, which they are typically only $400 to $500.

And to further add to the crooked "30-year veteran," after my final call with the other broker, Glen attempted to woo me with a new "lower rate" that he had management sign off on. But when you look over the estimate, the fee went up $1000 because he tacked on further points to the origination fee, which pretty much a standard.

So in the end, I chose not to proceed. I am now out $500 and this is my own fault for being a first home buyer. So if you want to pay more closing cost to have a shady broker collect a fat commission off you and for them to not follow what they advertise by all means go ahead with Quicken Loans\Rocket Mortgage. In the end, they are no different than any other company that has a systematic broker between the buyer and lender.

My $500 lesson for first home buyers:

1) Shop around, get as many loan estimates you can at least 3 and compare them.

2) Research the fees that are on the loan estimates, you can find out which are "junk fees" such as Glen attempted on me.

Never give money until you did step 1) and 2).

Bottom Line: No, I would not recommend this to a friend

I had a fantastic experience with QL from start through closing. When shopping the market for a lender, I was originally only focused on getting a good rate, but I quickly learned there's a lot more to getting a loan than the rate. The whole application process was super smooth, and as we got closer to closing QL made everything super smooth with excellent communication. It was never difficult getting in contact with anyone I needed and the online tools made everything so easy. As a first time home buyer, I am very happy to have worked with QL.

Bottom Line: Yes, I would recommend this to a friend

Everything went as planned. I was surprised when the cost of the loan went up right before we signed docs, but once I brought it up it to Jon, it was changed back to what we agreed on. We never heard from anyone when the loan funded and still haven't. We thought that was a bit odd, but everything worked out fine. Very efficient process you have and it was nice to not have to go back in forth with a broker.

Satisfied customer.

Bottom Line: Yes, I would recommend this to a friend

The entire process was effortless, I expected it to be since I had gone through the purchase process previously and would expect the same with my re-fi. All the representatives I spoke to either through telephone, text or e-mail were courteous and professional. My entire experience was painless.

Bottom Line: Yes, I would recommend this to a friend

I really appreciate how easy it was to refinance our mortgage. Everyone on the team was great to work with. The online dashboard made uploading and download my documents so simple. Can't thank you enough!

Bottom Line: Yes, I would recommend this to a friend

I bought a condo in Tampa, Florida, which is 3,000 miles away. I was a little worried the distance and difference between the two states (Washington and Florida) would cause me some trouble. There were a couple of times that I was a little confused on what was needed, but it was more me not buying real estate very often that lead to confusion rather than what Quicken Loans was asking for. It was slightly more complicated than sitting across the table from someone, but it really worked out well and very easy to do.

Bottom Line: Yes, I would recommend this to a friend