I don't like to do this; being in sales for as long as I have and apart of a customer service oriented group I understand that obstacles comes up and sometimes the ish hits the fan. In this particular case, I do not believe bad luck, or accidental circumstances were the culprit, instead it was negligence, lack of basic banking knowledge and a group of associates that know less of the mortgage process than this customer. Granted my experience is heavy in commercial lending and I have a strong banking background spanning many years, but the actual process of keeping me informed to the inability to understand state-specific requirements was baffling.
To be more specific, my loan changed...multiple times. I mean my specific product I was sold due to the banker's lack of knowledge in regards to their own policies on approval methods. The next headache came from my actual closing costs - this was on both Amrock, the sister company to Rocket Mortgage for the title company, as well as Rocket Mortgage themselves. They worked together to be wrong at the same time and refused to listen to reason, information I sent them links to for Minnesota and more. It took intervening by my buyers for my home's title company to get them on the same page and even with that they ultimately didn't adjust their numbers and I had to take my closing on the sale into my own hands by calling my buyer's title company directly and begging them to fix the issues to which the lady over there actually did! She didn't need to do that over at TitleSmart in Forest Lake, MN, but she did it all and fixed everything as far as costs were concerned and what party paid for what.
My largest concern from all this isn't even for me, but rather for the hundreds of thousands of people who have far less than I do that may have been screwed out of their hard earned money. I legit think that Amrock owes customers hundreds of thousands of dollars if not millions in refunds for costs that they made their clients pay that didn't exist. You would think part of that was just Amrock, but no, Quicken was just as much a part of my emails and phone calls and their insistence that I was wrong when I ultimately was right is why you should never choose to work with Rocket Mortgage along with their sister company for the title.
The ease of the online application and approval process was completely void after the headaches that followed. Don't make my mistake - go with your local bank.
Bottom Line: No, I would not recommend this to a friend
