Rocket Mortgage

My Mother had passed and I was the sole heir but the home was mortgaged with QL aka Rocket Mortgage. I move further, ever think what the word "mort" comes from? DEATH.

That said, Quicken Loans ruined my life, destroyed my health, cost me my job, and continue to mess up and harass me to this day. My Mother's passing was a tragedy for me and learning my heroin addict sibling had siphoned off her money and ran up massive debts left me with a bad situation to begin with, but the will left me the MORTGAGED, once paid-for home. They had the loan with Quicken Loans to recover from the addict's thefts to begin with so I contacted Quicken Loans and asked what was needed on my part. They WRONGLY advised me NOT TO PROBATE the will, insisting as sole heir they could QUICKLY SELL. Hmmm, SELL ME a house I was inheriting. They argued with my lawyer, assured it was the quickest, best way to go, would give me a better rate as my parent's credit was messed up by my sibling (another travesty there but won't bother with it here).

So I send all the papers, pay for the appraisal, blah blah, the closing date is set, I take off work and ooops, ummm they messed up...no, they could not bypass probate. I was so livid I lost my temper at my job and well, lost my job.

To sum things up it, it took those people 2 years, their meddling messed up probate, caused numerous issues, and one hand never knew what the seven others of that monstrosity were doing, so they mistakenly put the property up for AUCTION. I had been apologized to, told not to make a payment while they fixed it, assured they'd make it up to me. HECK NO. A year and 5 months later still no title, no mortgage, only threats, fees, lies, more apologies, and oops, we have to QUICKLY SELL YOU the house to avoid the auction...What?!

Ok...Another appraisal fee (by the way, they never refunded the first one). And probate is dragging on since they cost us 6 months the first time, yet...again, they assured me they could transfer everything. Then another tentacle wraps me up and it's the FORECLOSURE dept saying no no no...A week before CLOSING as they have the house in their realm, they nixed the loan and said I had to do a"modification." What the heck!? AGAIN assured it would save me money, wouldn't have to pay the late fees, etc. So, ok...ummm. Sounds good, but modification takes 3 MONTHS and federal paperwork...blah blah.

I sign the fax...pay. What? Somebody pushed the foreclosure button? I have strangers at my home wanting to see the house they were BUYING $25k less than what I was mortgaging? You cannot make this crap up.

It gets worse - the stress makes me so ill I miss 6 months of work and ultimately developed a serious illness from all this. But after the third set up modification payment, they have forms judges need notarized, blah blah, it drags on nearing a month. I call and ask, "do you need a payment since this is taking forever, plus the county judge tells my lawyer the forms Quicken Loans WANTED signed off on were FISHY."

Quicken Loans says no payment needed, when paperwork signed, blah blah blah, I'd have numbers and they'd finalize the transfer.

Nope, I receive a call saying they CANCELLED the modification because it went past 30 days. OMG...the loan officer on the recorded message apologizes, admits he had never EVER saw that happen...and they force me to do the darn thing AGAIN...three more months!

Moms has been dead for nearly two years. I finally get a huge mod loan packet and told it needed to be initialed in places, signed, etc., and back in ten days. Lawyer receives, doesn't like, but I say do it, we send back and now there's almost $8k in fees and charges for the foreclosures??

And even after all that they have called SIX TIMES with oops, you owe more money than on the document as we advanced money on the loan...If I hadn't been so mentally drained, financially drained, and now FIGHTING medically for my life, I'd sue the bastards, at least I'm finally exposing their BS!

They may be the biggest, but they do not tell the truth, keep their commitments, or rectify their mistakes...because they are too big to do so. Even a VP for them told me he was surprised I didn't SUE...I have over 200 emails.

Bottom Line: No, I would not recommend this to a friend

The overall process was very easy to navigate. The individuals that we were in contact with were, for the most part, approachable and responsive. However, some of the communication remains unclear and that our information appears to have been sold resulting in an increase in spam/junk mail.

Bottom Line: Yes, I would recommend this to a friend

Very informative and a great company to work with! They made our home buying experience very pleasant. Would definitely recommend to any homebuyers, especially first time home buyers! They helped with everything and answered any question we had with ease! Closing was very smooth and fast and we are happily living in our new home!

Bottom Line: Yes, I would recommend this to a friend

My family and I have now used Quicken Loans for our first home purchase, a refinance, and the most recent purchase. Our experiences have been nothing short of fantastic! Youssef was our mortgage banker and he was great. He continually checked on us, but not too much to be over bearing! I would recommend them to anyone and use them again.

Bottom Line: Yes, I would recommend this to a friend

I got a payout refinance with the intent to pay off debt with Rocket Mortgage. They helped me figure out the best way to do it by working with me on different options as to which debts to roll up into my refinance and getting my max payout to pay other debts. I was handed off to a couple off people, but I’m happy there was someone always there to answer my questions.

I especially appreciate the length of effort Rocket Mortgage has put into making almost everything digital. This makes the process so SO much faster and easier. I could complete my tasks anywhere I was, whether it was at home on my desktop or on the go on my phone. I highly recommend Rocket Mortgage!

Bottom Line: Yes, I would recommend this to a friend

From the communication with Quicken everything was professional and clear. Paul Banks worked with us and gave us options to get the product and the loan amount that we wanted. Originally, I was working with another major lender that didn't seem as interested me as a customer. I will only use Quicken/Rocket Mortgage going forward.

Bottom Line: Yes, I would recommend this to a friend

After using Quicken for 2 of my loans (purchase and refinance), I can say without hesitation that I'll never use another lender again. Quicken is fast, efficient, and their pricing is on par with other lenders, without the fear of my loan servicer changing hands every few months. I love Quicken Loans!

Bottom Line: Yes, I would recommend this to a friend

My family's process with Rocket Mortgage was fantastic. The whole thing was super easy and really fast! Anytime we had a question, they were there to help. They made everything so easy! I would definitely recommend them, especially for a first time home buyer like myself, as they take all the guesswork out. We got a great interest rate and found our home and purchased it in less than 45 days.

Bottom Line: Yes, I would recommend this to a friend

It was a pleasure working with Quicken Loans. They were prompt, courteous, and super responsive. I'm glad we chose them to help us with our mortgage and I'd recommend them to others who need great customer service with quick responses and answers. Two thumbs up for Quicken Loans.

Bottom Line: Yes, I would recommend this to a friend

Hands down the easiest mortgage experience I’ve ever had. Staff at Rocket Mortgage went above and beyond to get this deal done, and the loan closed in around 30 days, exactly as promised. Great product, clear direction and information. Perfect for those who don’t have a lot of time. They stayed in contact with myself and my realtor every step of the way. Will definitely use them again!

Bottom Line: Yes, I would recommend this to a friend

My wife and I received a fantastic deal with help from low mortgage rate at the time. Again, couldn’t be happier with the outcome of the costs. However, when it comes to communicating it was just shy of embarrassing. For example, we found out 24 hours before we were supposed to close that it would be in 24 hours which was the wrong date from "expected closing" if only my representatives would have read that the date was 4/25 as requested by the owner...a month before. I also caught the 1st guy Brandon trying to bait and switch me with the origination price, after he was so fast to have my wife and I e-sign everything. I have to assume he’s a used car salesman because he specifically said our loan wouldn’t be sold off to another party. Well, that took about a week. If an HR representative reads this they should listen in on what he tells customers, just my recommendation. After he was caught dead to rights I said I wouldn’t move forward unless his manager steps in. He did, said some nonsense about "after 12 am the rates didn’t lock." I guess the e-signature on the document labeled "rate lock" doesn't mean what it implies. Next, I was handed off to a woman named Kim, for the situation she did as good as someone could. Her miss was on straightening out my homeowner's insurance that Brandon whiffed on. If anyone needs evidence of these events I made a copy, but they should all be in the original documents with the loan. I'm only recommending this because of the monetary deal we got, I felt I was in a timeshare presentation for the remainder.

Bottom Line: Yes, I would recommend this to a friend