Rocket Mortgage

Working with the team at Quicken Loans was a great experience, everyone that I had the pleasure of working with was polite, kind and did everything that was expected. Even when there were a few bumps in the road with my application, the team at Quicken Loans made sure to get it handled in a timely fashion and we were able to close when expected.

Bottom Line: Yes, I would recommend this to a friend

The agent, Charles, was extremely helpful in keeping on top of the process to qualify me for the loan. He even called us during his days off, to make sure that we understood what was going on, or to let us know what documents needed to be uploaded to Quicken Loans.

Bottom Line: Yes, I would recommend this to a friend

Andrew Garcia-Garrison was an absolute pleasure to work with from day one. He made the buying process go as smoothly as possible and I really appreciate all his hard work! The only issue I had was actually with the title company not communicating with Quicken very well, so we had a few complications with the closing, other than that the experience was wonderful!! I will definitely refer others to Quicken Loans.

Bottom Line: Yes, I would recommend this to a friend

If you want a company that sends you false automated emails, requires you to keep sending the same information repeatedly, requires you to initiate any corrective action, takes over 90 days to complete a new mortgage, takes over 13 days to receive your money once the papers are signed, then this is your mortgage company. The initial team did good getting us started. The closing team dropped the ball after every turn. All my emails and phone conversations are available to Rocket Mortgage to review how our loan was handled. I hope they will learn from the many mistakes that were made at every turn. No one should be subjected to this treatment. They did not earn their thousands of dollars charge.

Bottom Line: No, I would not recommend this to a friend

It started out great with a very nice rep who gave me estimates and explained costs. He even offered us a "special" deal when I said the closing costs looked high. Then when we got closer to closing and the appraisal, I asked where the discount he offered were reflected in the loan estimate and suddenly no one would talk to me anymore. I had emails to prove the "deal" we were supposed to get, but you can't really prove something if no one is willing to talk to you. Some slick salesman who claimed to be our "advocate" took over and explained how things were going to cost even MORE than we thought and ignored any information about discounts offered by the previous guy. In the end, things didn't work out due to our appraisal coming in lower than expected (no one's fault), but we weren't desperate to make this happen, so it's probably a blessing in disguise. I will definitely be working with a different company in the future.

Bottom Line: No, I would not recommend this to a friend

Everything was fine when I started out, but when it was to the closing agent, everything went wrong. He would tell me and my title company that he had everything that he needs in order to close on my house by the date I requested. By the next EVENING, he would call me to say that he needed something else, but by the time he would call me, it was too late to contact who I needed and get it taken care of and eventually this caused the closing date to be delayed by 3 days. Unfortunately, this caused two other closings to be delayed and left everyone in a lurch. Terrible service and was lied to on several occasions.

Bottom Line: No, I would not recommend this to a friend

I sent all my paperwork in the first day. It's been about 6 weeks and all the underwriters have done is mess around with petty BS like the URL not being printed on the statement and it's now 2 business days before I was supposed to close and they have done nothing but cause acute mental distress and a logistical nightmare. Hate them and don't even care if I get the house now.

Bottom Line: No, I would not recommend this to a friend

Well, the first day my sister-in-law helped me get started. From the start it was great. My agent was Kyle, what a beautiful young man. It was like he only wanted the best for me like he was my family. His communications along with his spirit were simply AWESOME. And anyone after him were as beautiful. My appraiser was great and also the young lady that did my closing. Quicken Loans/Rocket Mortgage was AWESOME to work with. I will continue to work with them in the future. Much love to you all.

Thank you.

Bottom Line: Yes, I would recommend this to a friend

My husband and I purchased a new home in Aledo, Texas with a loan from Rocket Mortgage. The experience was so easy and painless! This was actually our second home loan from Rocket Mortgage as we also did a refinance on our previous home. The process of providing and receiving documents is very quick, easy, and reliable. The ease of the Rocket Mortgage technology greatly contributes to the ease of the entire process. Everyone we worked with was so helpful and courteous. Each step of the process was explained so we knew exactly what to expect. Post-closing, once our mortgage was available in Quicken Loans, again, the technology makes everything easy and accessible. We recommend Rocket Mortgage/Quicken Loans to everyone we know.

Bottom Line: Yes, I would recommend this to a friend

I am very happy with the streamlined process and with Jake Bevilacqua at Quicken Loans. I was going to refinance years ago and I am glad I waited. Been in my home 13 years and bought at the height of the real estate boom then the crash...my home is finally worth more than I paid. They have made the process so easy and efficient for working people...no scanning documents, just link your info and they do the rest. I would recommend Jake and Quicken Loans to anyone who doesn't want a headache in this process.

Bottom Line: Yes, I would recommend this to a friend

Refinancing was extremely easy and very quick. Online application was easy, uploading documents was quick and efficient. From application to signing was eight days, close was three days later...AMAZING!

Bottom Line: Yes, I would recommend this to a friend