Summary
Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.
Posted on Sep 9, 2020
This is a customer-first company. The wonderful job done by Marissa for our loan process was most welcome. She was professional and willing to help ease us through the steps we needed to proceed.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The friendly people
Well informed and speedy process
We were able to sign closing papers in our home
No “cons” were specified in this review
Posted on Sep 8, 2020
My rep was very polite and knowledgeable...he thoroughly guided me through the refi process as well as the Rocket team. When I did have questions they were promptly answered. The process as a whole went like clockwork and was stress-free.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Transparent
Communicative
Helpful
My closing rep wasn't notified to bring a witness to closing
Posted on Sep 4, 2020
Overall experience was really good, however, there was one thing that is the reason I am not giving you five stars. At the end of my refi it took forever for them to get my payoff letter, to the point I had called my current lender to ask what was going on and they advised me that they had sent the letter, and they gave me the name of the person they sent it to as well as a copy of the letter, which I forward to Jake A, who is the person who started my refi, so we could get the ball rolling and get this done. And lo and behold, I got a date for closing.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy to do business with
Easy to submit documents
Notified via email when something was needed and able to download it
Felt that everybody was efficient through the process except at the end
Posted on Sep 2, 2020
It was amazing from start to finish. From the ease of use of the website to the amazing human support. The rates beat out every other option we had. We would highly recommend this company and process to anyone.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Website technology
Rates
Human support
No “cons” were specified in this review
Posted on Sep 2, 2020
Our family had an overall good experience with Rocket Mortgage. The biggest issue was getting a lien from the 2nd mortgage. We made a lot of phone calls between the companies which delayed things. It took more time than I would have liked it to be. Sometimes the wait times really dragged.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Website
Closing procedures
Friendly staff
Too much back and forth trying to get things done
Wait times when calling
Posted on Sep 1, 2020
My overall experience was very pleasant and smooth. I would definitely recommend this company to anyone looking to refinance. Also, my loan agent, Meri D, was really helpful and easily accessible. I really felt like she did what she could to get me to the finish line.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
My mortgage liaison was very helpful and accessible
Easy to reach
Questions were answered to my satisfaction
Accumulating all my statements
Posted on Aug 26, 2020
James and his team were fantastic! Would highly recommend this company for any mortgage needs. I could always count on James to pick up the phone and answer my questions anytime.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Personal attention
True customer service
Good rates
No “cons” were specified in this review
Posted on Aug 25, 2020
My wife and I wanted to refi our house to do some major upgrades. We were going to use our current mortgage bank, and as a comparison, I tried Rocket and another company for this and really got the best deal with Rocket Mortgage.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Responsive
Did what ever was asked
Friendly
No “cons” were specified in this review
Posted on Aug 11, 2020
The entire process, from start to finish, was incredibly easy! I had convenient and timely access to knowledgeable mortgage specialists, financing documents, and helpful information concerning processes and what to expect as the borrower.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Ease of entire financing process
Online accessibility
Knowledgeable mortgage specialists
No “cons” were specified in this review
Posted on Aug 11, 2020
My overall experience with Rocket Mortgage from day 1 has been very pleasant and a great experience. The first person I spoke with to the notary during signing were extremely friendly, helpful, and kind. All with a smile!! Thank you!
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quick
Online
Easy directions
No “cons” were specified in this review
Posted on Aug 10, 2020
Rocket provided an awesome experience and guidance throughout the entire process. Whenever we had questions, our answers would come back quickly through phone or email in a clear and concise manner. All the team knew about what we were speaking and would treat us friendly and not as stiff mortgage bankers. Kudos to all the team!
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Simple to do business
Value added
Knowledge
Long time to close (started in April and closed in July)
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