Rocket Mortgage

I have contacted about 5 lenders, but I received the best response from Quicken. Some lenders will say we will give you the cheapest rate, but beware of who is servicing it (Redfin). Some people go absconding after collecting your documents (New American Funding), and some just do not care (BofA/Apple FCU). Quicken has a dedicated team at each step of the process and they even help you with boosting your credit score.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This was our first time buying a home and Rocket Mortgage and their team made it super easy with the to-do list and anytime we had questions they responded super fast! I definitely recommend Rocket Mortgage!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Did a refinance, cut 7 years and $66k off the loan. Very simple process. Fast and easy, closed in less than a month. Everything online makes the process easy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Very friendly, knowledgeable, and proactive agents are what set this mortgage company apart. Also, the process for refinancing is easy.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The mortgage support specialist that I started working with months ago was very helpful in the selection of the loan and the origination of the refinancing process. However, it was very hard to get in touch with him after the process was started. I also used the dashboard chat feature many times to try to find out why the process to get ready for closing was taking so long. Although someone typically responded in a few days, they never were able to explain the holdup. I finally spoke to my original mortgage support specialist a few months in, who patched me through to another office that indicated the employment verification request slipped through the cracks. They jump-started the request for information from my employer, but it still took almost another month to have this finalized. In the meantime, I was notified that I was being transferred to a new mortgage support specialist, who I called to check on the status. He returned my voicemail the same day, but his tone was incredibly patronizing, and he told me there was nothing more he could do/no timeline he could give me since the final process was done by a third party and out of his hands. He said I would just need to wait, even though I had been waiting without any answers for more than two months at this point.

As a result, I started a new loan request with another bank. I only ended up sticking with Quicken because they managed to schedule my closing two weeks after that phone call and before my second loan application was finalized. If it weren’t for the convenience factor of the online interface and the fact that I was already with Quicken, I probably would have walked away.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I was very happy with the experience I had with Quicken. The process was mostly electronic which made it very convenient and easy. Usually closing on a mortgage is an unpleasant and complicated process. Quicken made it easy and a generally pleasant experience. I was so glad that I refinanced with the new lower APR and used Quicken!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I started an application in March. Months went by while they asked for the same paperwork for 3 months. I would receive a "3 days to close" message followed by requests for more info. Finally I begged to be let out and they refunded my money. The next day I received a call asking me to come back. That was 5 MONTHS AGO. Now its' requests for paperwork, wait 2 months, ask for more paperwork. All the while holding a deposit keeping me from taking my business elsewhere. At this stage, I am sending letters begging to STOP the process, no luck. $500.00 gone, no mortgage.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Very fast, no delays or unnecessary inquiries. I have had four mortgages before and the experience with Rocket Mortgage has been the greatest. Your loan processors are the ones that make your company great. Bob R is an asset to your company. The best, cordial, knowledgeable, respectful; I have no words or space to describe him. Thank you for the great experience.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Refinancing my home was simple and easy. Everything is done electronically. The closing attorney visited in my home and it was so convenient!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I needed this loan during an exceptionally busy time in my life. I needed a solution that I could pursue while balancing home and work demands that were reaching a crescendo given the pandemic and "return to school" and the culmination of a large project at work. I saw the Rocket Mortgage ads and tried it. It was straightforward to go through the process and I got my loan in about a month. Sure it was not without its hiccups, but it did seem smoother than previous mortgage experiences.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I can’t believe how easy and pain-free my entire experience was. From the initial application until the final closing, I couldn’t be happier. Thank you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend