Rocket Mortgage

This was my 2nd or 3rd refi with Rocket/Quicken and my experiences have always been good. My first live contact this last time was quite friendly and happened to be attending the same college I graduated from decades ago. He was quite competent. I was stepped through the necessary information and forms in a clear fashion. And I was kept up-to-date through a well-functioning automated communications technology.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Simple, timely process. Having a previous mortgage with them made it easier. VA Loan process was simplified. They stayed with us through a CA Wildfire evacuation.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

From start to finish it was an easy and painless process and I would definitely recommend.

They also had competitive rates and advised what would be best for our scenario.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They contacted me to advise the rate they could lock in. Very competitive rates, and closing costs were reasonable.

The closing process was streamless and the notary was in contact, on time, and only took the time estimated.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I enjoyed the process online and working with your agents. I am happy with my rate. The only issue is the amount of spam emails has quadrupled since I started the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have dealt with Rocket twice already and both times were pretty much flawless and EASY. Everything was online, so I was able to do it at my convenience and they emailed every step of the way. If I had to, I would do it again!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

My investment property refinance closed on September 14, 2020. My previous mortgage company has still not received wired funds by Rocket Mortgage as of September 29, 2020. I have been asked to resign documents containing false or inaccurate information. I have been bullied and inappropriately pressured to take actions by Rocket Mortgage employees I view as unethical and financially unsound. I have been threatened multiple times with the recission of my refinance, which legally is not possible. Unless someone reaches out to settle the issue I intend to report Rocket Mortgage to federal governing bodies and pursuing legal action.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

When I started the process I was promised good service. It was almost impossible to communicate and to get things done. After 3 weeks of aggravation, I went with another mortgage provider and got great service. I think the company should change their name to Slug Mortgage by SlowAndSlower Loans.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It took forever to get through the process, 3 months. Our original processor quit and no one picked it up until we called, the only info we got was if we called and waited on hold for 45 minutes. Once we closed, the original dates were not kept for paying off our original loan. It took a calling multiple times to find out what was going on.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Rocket Mortgage is the fourth lender we've had experience with in refinancing our home mortgage, and we will never switch to another lender after experiencing just how simple, quick, and seamless the refinancing process has been. Everything is accessed, processed, and submitted online with the exception of actually closing on the loan. We closed within just under 40 days, which was prior to our original tentative date of 45 days, and our closing appointment was conducted at our kitchen table in 15 minutes flat. We spent a maximum of 2 hours total on the entire refinancing process.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I began my refinance experience using the chat feature one evening. From there, I went from an application to closing in less than 30 days. The process was smooth and easy. Saying I was shocked at how easy it was is an understatement.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend