Rocket Mortgage

The company kept constant communication and also closed my refinance in less than 30 days. They were really informative and helpful. My agent, Nic, was sweet and honest along the way.

Bottom Line: Yes, I would recommend this to a friend

When our loan was passed to the final steps several things went wrong. Papers that were emailed over were misread and our closing was delayed due to paperwork not sent to us for approval. The reason they were waiting turned out was misunderstood by the loan processor.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Took longer than I thought it would, but that was probably due to COVID delays. Otherwise it was good.

Communication online was good.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The process was easy with ongoing communications. Our contact person stayed in the loop and answered our questions when needed. The title company provided detailed information about the closing, costs, timing, and expectations. On signing day they came to our home on a Sunday which made it very convenient.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

It took 5 months to complete the finance. The customer service reps were always pleasant to deal with, but I had to explain on 4 separate occasions that I did not have the option to send my verification of employment directly to Rocket Mortgage. This and other delays caused it to take over 5 months to complete the refinance.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Quick and painless. Had a recent frustrating experience with a major bank refinancing another loan and did not want to go through that again. Rocket Mortgage made that possible.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

From the start of the process to the close, everything was great. It was easy, quick, effective, and efficient. Best of all, they offered a few options and answered all my questions about how to save the most money.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Very happy with my new VA Streamline. Accomplished during a global pandemic and the process was easy and simple. Rocket Mortgage personnel answered my questions in a timely manner and the entire process was very smooth.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The refinancing process with QL was quick, easy, and very painless. The QL rep was very professional and attentive. I didn't expect to close the mortgage in such a short period of time. It was pretty amazing. The only thing that was a little bit of a disappointment was the unexpected cost/fees associated with the closing, which were not what we were told at the beginning. However, we still think we made the right decision.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

My original contact was Julian Savaya. I put in two offers and my rate changed from the first to the second even though I had a rate lock in place. He was awesome but once he handed the process over to his team all hell broke loose. The next couple of people that got involved didn't have the same commitment. They routinely missed emails from my realtor and title company or details in the paperwork that slowed the process and almost derailed the entire mortgage.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Ease of refinancing was incredible. From managing everything digitally, to the level of service and care, I’d recommend Rocket Mortgage to anyone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend