Rocket Mortgage

Honestly, this process couldn't have been easier. Communication was timely and precise. We were never left wondering what was happening. Everyone was great to deal with. They took the stress out of a stressful situation.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I would like to express that my experience with Alex El-Saghir was very pleasant. I was doubtful and hesitant about refinancing thinking we would not qualify. Alex was very knowledgeable and professional and eased my mind of doubt. We saved a great deal of money and an excellent APR rate. Alex is a keeper and a major asset to Quicken Loans. Thank you so much again Alex!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Rocket Mortgage is the easiest and fastest way to get a home loan. I got hung up in the process and Adam Z. was there to guide us the rest of the way through the application. We applied and 12 hours later were approved and 1 month later were in our new home. Everyone we had to deal with at Rocket Mortgage was nice and very easy to get a hold of. I would definitely recommend this company to anyone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Well, we were all good in the beginning. Except for not telling us in time that house insurance was needed to be paid in full for the year. We were scrambling to get that done otherwise it would have put us back on our close date. Also, when they tell you a close date do not expect to close by that date. Ours was moved one time. Marzia and Kye were very helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I recently used Quicken Loans to refinance my house, and they were awesome. They were purely professional and were very responsive throughout the process. I will definitely be recommending them to others in the future.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

From start to finish everyone was so helpful and friendly. All my questions were answered and in a timely manner. The whole process was fast and smooth. We were very pleased with the refinance of our home and the great rate!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

All things went smoothly and in a timely manner. Financing was easy since my initial mortgage was with Rocket. I used my VA this time and it was seamless.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The execution of my refinance through Quicken Loans was flawless. I'm excited to be saving over $100 per month and the process was quite simple.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I started this process with the understanding that closing would be completed by no later than 12/31/20 due to tax savings. Throughout the process, I provided documentation as requested only to call days later to hear that the documents had not been received, however, they were visible online and in their app. Communication was at best mediocre and more times than not it only happened because I initiated it.

When I talked to a senior rep I was met with a disingenuous tone.

I wish I would have gone with my original lender. I am certain that they would have accomplished closing when I needed it to be done. I honestly felt that I was just another application being processed vs disabled veteran and paying customer.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Great lender, provided step by step process, easy to use online tools, great rates, and quick closing times.

Thank you Quicken Loans.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Overall good, failures were in the time it took to correct mistakes. Agent used for closing was not given the correct instructions, had to call to correct mistakes that I had notified Quicken about several days before with no response ever back from Quicken team.

As I have had several experiences with Quicken I would say that this time around was very much below the grade of previous experiences.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend