Rocket Mortgage

From the time I applied for the loan, everything went great. All the representatives were friendly and knowledgeable. I closed in just a few weeks from the start of the process. I highly recommend using Rocket Mortgage.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Dealing with Sal and many of the people at Rocket Mortgage was good. However, all of my dealings with Amrock were terrible. The customer service people were not helpful, the appraiser they sent was terrible and even missed that my house was block, thereby lowering my estimate that took TWO WEEKS to report, when I was assured it was only a couple of days. I had to beg to get it done, as it was holding up my loan.

No one informed me that the wire could not go to a title account for a purchase until after it was refused, thereby making my purchase take two weeks longer.

Every aspect of Amrock was disappointing...start to finish.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Very professional, with personalized help throughout the whole process. We were able to sign most documents online and a notary was able to come right to our house for the closing. Best mortgage experience we have ever had!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It was a very easy process that went very quickly. We were very happy with how smooth it went! We loved that we were able to text back and forth one on one with someone. The fact that someone was there to answer our questions in seconds was amazing!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This refinance was the most aggravating, frustrating, and exasperating experience I have ever endured. The first attempt was a complete disaster due to what appeared to be total incompetence on the part of the Rocket Mortgage team. The only thing that made the second team any better was the fact that I was actually able to close on the last day of the interest lock. The total 6-month experience had the appearance of an amateur hour.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Getting a mortgage or refinancing done is never fun.

After an initial contact about refinancing several months ago (the jumbo market was not competitive at that time), RM contacted me when the market moved enough to meet my needs and make refinancing desirable. The Rocket website and flexibility to communicate via text and email was helpful.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The initial application was disapproved because the deed was in the name of a trust. The application should have been put on hold, and request that I have a quick claim deed processed, placing the deed in my name.

Getting the deal I wanted cost me an additional $3250 added to the loan total I wanted ($100.000 max) to get me the cash out I desired and interest rate desired. In my mind, the additional $3250 has just like paying points.

I would not recommend Quicken Loans to anyone I know for a refi.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Our overall experience was amazing. Everyone we interacted with was very informative, caring, and patient with our transaction. I love the engagement from our broker and his colleagues.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Rocket Mortgage is the most efficient company I’ve ever found. You can get answers to questions immediately. Your support is unequaled. They come through for you every time!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Way better than dealing with a fifth third bank. The process was so easy with Rocket Mortgage. I'd definitely recommend this company to anyone and everyone I know.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The way they have everything set up is very self-explanatory and if you run into an issue someone is always there right away to help fix it. Very pleased with my experience.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend