Rocket Mortgage

Towards the end of the transaction there were a few delays that were discouraging. I understand that not all things are within the lender's control as I understand the business. However, due to several delays in the closing process, I asked for a lender credit on my closing and still have not even received any feedback that anyone ever reviewed my request or called to notify me of such. So I feel like once they finished my file the customer service just stopped.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The refi was fast and easy. I love that they monitor and watch to see if they can save you money and get you into a better loan. This is my 2nd refi within the year but they have saved me $1100 a month!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Words are not enough to thank everyone involved in my very fast mortgage solution. We are completely satisfied with the excellent service provided.

Thank you all!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My overall experience with this company has been pleasant. The people were very courteous and professional. They were knowledgeable and explained the things I did not understand in "layman's" language.

Thanks for your kind service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Prompt service, great response, seamless process, and quick. Very informative, representatives were professional and patient.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The first time I contacted QL about refinancing my loan was not very impressive. It seemed like other companies had more to offer, until I came across a representative who set the record straight. The rest was just history, I closed my loan in record speed with all the efficiencies that QL processing had to offer. The company is only as strong as the people who work for it.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Buying a home is a daunting task. I will admit I was very intimidated at the thought of the process. Rocket made it almost too easy. It was very painless. Their staff answered all my questions, even the silly ones, and never made me feel like I was being a burden. I am so glad I went with Rocket! I've told everyone what a great experience I had! I would for sure use them again.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Everyone from top to bottom was beyond amazing and understanding. They made the refinancing so easy and answered every question I had and couldn’t have been more understanding.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

From the start, customer service personnel were terrible at providing information I needed all the way to even getting my mail delivered to the correct address. I should mention that my loan closed on March 29th, today is April 15th and I still have not received my mail which are checks to pay off credit cards.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Rocket Mortgage has a remarkable system! So easy to finance or refinance a house. We are busy people and the process was painless.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

This is our 5th mortgage of refi with Quicken and every time it is flawless and stress-free. I never have to worry about the small print with Quicken and always feel like my best interests are at heart.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend