Summary
Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.
Posted on May 18, 2021
HIGHLY recommend Rocket Mortgage, especially Nate Flesher. Honest, super quick, unbelievably easy, fabulous app. I honestly can’t say enough and have recommended Nate multiple times.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Honesty, accurate expectation setting
The ease of use with the app
Complete transparency in the process
No “cons” were specified in this review
Posted on May 15, 2021
Everyone I worked with was awesome from day one! The process was quick and easy. I was very impressed that everything was online and easy to follow. They had the appraiser out within a week. This has been the best refinance experience I have had!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Very easy and quick process
Great people to work with
No “cons” were specified in this review
Posted on May 15, 2021
Loan start with Bailey Kolhagen (our contact) was great. He was very personable and responsive to questions and concerns. However, we felt that the use of the dashboard as a main line of loan status communication left a lot to be desired. We were prompt with uploading of documents only to have things sit for days in between updates. Towards the end of the month-long process it felt as though we were stalled (this was post-appraisal). Kept getting a message saying the appraisal was done, but no movement towards closing until we reached out and pushed Rocket Mortgage to schedule it.
Also, we had a deed in trust and Rocket Mortgage was aware of that, but did not tell us that Amrock could assist us with temporarily removing it from trust as a part of the closing process. Basically, the handoff between RM and Amrock was a little unclear.
Closing was great. Agent was prompt and courteous. Received wired funds when expected.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Friendly and responsive loan officer/contact.
Dashboard easy to use for document organizing and uploading.
Able to get the loan product we needed and lock a great rate.
Closing appointment was efficient and courteous, agent was really nice and on time.
Communication stalled around 3rd week, we had to reach out.
The handshake between Rocket Mortgage and Amrock seemed disorganized (see comment above re: deed in trust).
Too much reliance on dashboard as means of communication, often times the chat wasn't available during hours posted.
Got stuck in a weird loop of being re-notified that our appraisal was ready for like a week, not sure if this was a bug in the dashboard?
Posted on May 14, 2021
We cannot believe how easy the refinance process was with Rocket Mortgage! The customer service was great as well. Everything went so quick and we never felt like there was any waiting.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Simple
Friendly
Fast
No “cons” were specified in this review
Posted on May 12, 2021
From start to finish the full process was easy and seamless. Everything was clearly outlined and easy to track the progress. No issues! Closing was quick and easy as well. Couldn't be happier - especially knowing that our loan will NEVER be sold off! Thank you!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Seamless process
Easy to understand
True to its customers
No “cons” were specified in this review
Posted on May 6, 2021
When we contacted Rocket Mortgage we were transferred to our specialist Jenny who was very knowledgeable and helped us through the whole process. My refinance closed very quickly and I was very surprised with the rate and my new payment.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
They employ knowledgeable people
It was a quick process
My payment was lowered
No “cons” were specified in this review
Posted on May 5, 2021
My wife and I used Quicken Loans to refinance our house. This process took right around a month to complete which is so much faster than others lenders we’ve experienced. They had the best rate and it was so easy to use their website. We would recommend them to anyone.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quickness
Easy
Low interest rate
Mortgage originator did not stay in contact with us
Posted on May 5, 2021
I was awe-struck by the speed and professionalism I experienced in arranging and closing my refinancing. In a matter of days, everything was in order and settled. The entire process was completed in less than 3 weeks and the only delay was on my part in deciding on a closing date. My new interest rate and monthly payment are very comfortable and I am happy to recommend Quicken Loans to anyone.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Professionalism
Speed
Responsiveness
Overzealous
Posted on May 5, 2021
As smoothly as possible! Could not have been any better! Dropped my interest rate and reduced my mortgage to save me money every month.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy process
Communication
Friendly people
No “cons” were specified in this review
Posted on May 4, 2021
Rocket Mortgage made our refinance process very easy. It was seamless, very organized, little stress, and everyone I dealt with was pleasant and knowledgeable.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Customer service
Our loan processor
Professional
No “cons” were specified in this review
Posted on May 2, 2021
Very poor follow-through and communications. Asked for same documents due to protracted time to close refinance. Existing customer for greater than 20 years and this is the first time I had difficulty with a loan application.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Online application
At-home closing with exceptional closing agent
Poor communication
No follow-through or attention to application
Needed to escalate my issue after 4 months to finally accomplish closing
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