It was simple, easy, and very quick. All of the individuals I dealt with were very knowledgeable and answered all my questions.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Summary
Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.
Posted on Jul 1, 2021
It was simple, easy, and very quick. All of the individuals I dealt with were very knowledgeable and answered all my questions.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The software
Ease of application
Quickness to closing
No “cons” were specified in this review
Posted on Jul 1, 2021
I liked and appreciated everything about the company during the time l have worked with them. Each person l came in touch with was very helpful. Each person l came in touch with was very kind and helpful. They were very nice to explain anything that l needed to know about. And the different things that l had to really understand and sign, they were very helpful. I have just appreciated everything about the company. Thanks to all!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Helpful explaining everything to me
Very kind and helpful
No “cons” were specified in this review
Posted on Jul 1, 2021
We had a number of refinancing by QL in the past but the current refi is the best one. From the loan inquiry, loan application, loan processing thru the closing, the loan processes have been very fast and very easy to accomplish on our part. I am crediting AnnMarie Maronek for her very kind and friendly assistance. The entire process took only 3 weeks which when compared with other loan companies it takes twice or 3 times as long. If ever we will need a new loan or refi, Rocket Loan will be our number one choice and we highly recommend others to go with Rocket Loan (QL).
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Knowledgeable and friendly loan officers.
Ease in application and submitting loan docs required.
Fast processing.
No “cons” were specified in this review
Posted on Jul 1, 2021
From the initial inquiry all the way to closing, this was an extremely smooth and seamless process. I definitely recommend this product!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The kindness of the employees
The easy process
No “cons” were specified in this review
Posted on Jun 29, 2021
Great experience. I am a first-time buyer and they made the process as simple as possible and explained everything to me and were super patient with my stupid questions!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
That someone actually answered the phone or called me back as soon as they could.
Patience explaining everything to a first time buyer.
Making the process as simple as possible.
Some items took longer than I felt they should and I was scrambling last minute to get things changed like homeowners insurance policy.
Posted on Jun 26, 2021
I was impressed by the professionalism of everyone I dealt with at Quicken Loans. I found them to be very knowledgeable and their dedication to customer service is second to none.
I am extremely satisfied with the outcome of my refi.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The 24/7 access to customer service
The speedy process
The very user-friendly website
No “cons” were specified in this review
Posted on Jun 26, 2021
Kat was great to work with, very knowledgeable and helpful! Everyone I dealt with made the whole process smooth and simple.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Friendly
Helpful
Easy to communicate with
No “cons” were specified in this review
Posted on Jun 25, 2021
Andrew Gurney was on the ball! Responsive, smart, and on the ball. I highly recommend the company and would hire Andrew hands down!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Ease of communication
Wonderful follow through
Timely service
No “cons” were specified in this review
Posted on Jun 25, 2021
My wife and I decided to take advantage of the way the housing market took off. We had placed our home up for sale in April and had an offer within few days. It being a mobile home that my wife and I totally renovated, to include a new drain field, pool, shed, and carport. Plus, the 1-1/4 acre didn't hurt the sale and it was close to the World Equestrian Center. We didn't expect to get it so soon. We already had a VA loan pre-approval with my bank. The homes we were looking at needed cash or conventional. My bank didn't do conventional and we weren't going to make enough cash to get what we wanted. So, having used Quicken before, we applied for a conventional and got a pre-approval within minutes. The home we found accepted our offer. Once that offer was accepted, it took us literally 20 days to wrap up the whole sale and the loan the people used took 45 days, which was supposed to a 30-day close and it cost them so much in all of these "inspections". The mobile home we were selling didn't close for almost 45 days after we accepted the offer. The loan with Quicken took only 20 days and no hassle. It was done online and people were there every step of the way. I had phone numbers, emails, and text at my disposal, so no worries. Anyway, it was a great experience!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Speed
No hassles
Open communication
They didn't give me free money
Posted on Jun 23, 2021
From the onset, we received nothing short of professional, friendly, and thorough service!
This is our second time using your services!
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Ease of entire process
Continuous communication
Friendliness
No “cons” were specified in this review
Posted on Jun 17, 2021
The team provided great service from start to finish during the loan process. Online tools made processing documentation requests easy and trouble-free. Anytime I spoke with my loan team members they were friendly, polite, and very knowledgeable, and responsive. Kudos to everyone involved for making the experience smooth and easy!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Electronic communication was fast and reliable.
My originating loan officer was great at explaining everything and helping me through the process.
Accessibility of the loan team to answer questions.
It seemed like additional loan team members were added frequently, it may just be the reason everything went smoothly.
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