Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Aug 28, 2021

Working with Rocket Mortgage

By Tony and Susan K., Hickory, NC, Verified Reviewer

The entire VA loan application and closing process were clearly explained to us. All the people involved in the process were professional and knowledgeable and we felt that they had our best interests and outcome in mind throughout the process.

Completion of the application was a smooth and streamlined process and the ease of uploading any required documentation was very easy.

We would highly recommend Rocket Mortgage to anyone preparing to purchase a home or do a refinance of a current mortgage.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of working with them online

Professionalism

Speed of process

No “cons” were specified in this review

Posted on Aug 28, 2021

Quick and easy.

By Bryan L., Woodhaven, MI, Verified Reviewer

From the first phone call till closing, Rocket Mortgage was understanding and willing to work with you. They made the whole process extremely easy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Helpful

Quick

Made process easy

No “cons” were specified in this review

Posted on Aug 24, 2021

Refinance

By Jeffrey B., Miami, FL, Verified Reviewer

Everything was easy and smooth and doing all this online from home was faster. I would recommend them to my friends and family.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to do all online

No “cons” were specified in this review

Posted on Aug 23, 2021

Great service

By Dawn F., Altoona, PA, Verified Reviewer

Rocket Mortgage helped me through the process of getting a loan and explained everything to me so I knew what to expect. Mark Grillo was my first contact and he was awesome, he called me weekly to see if I had any luck finding a house and always told me what to expect to happen once I found a house.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Everyone was super nice

They were knowledgeable

They were with me every step in the loan process

No “cons” were specified in this review

Posted on Aug 19, 2021

Best choice I could've made

By Paul C., Willowbrook, IL, Verified Reviewer

Having used the Quicken software over the past couple of years to manage my finances, I felt I should look into Rocket Mortgage by Quicken for my refinance. From the first associate I spoke with, I was pleased and confident about my choice. All the way through the process they helped me understand my options and worked with me on completing the necessary paperwork.

A fantastic experience and I was kept well informed throughout.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of speaking with people made this a joy

Being kept informed on the progress instilled confidence

Even the closing was reassuring and fast

No “cons” were specified in this review

Posted on Aug 19, 2021

Super fast and extremely easy!

By Evan S., Orting, WA, Verified Reviewer

My refinance process was so smooth and easy! Everyone I worked with was very professional and quick to respond to my questions.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Great rate

Quick processing

Great service

No “cons” were specified in this review

Posted on Aug 18, 2021

2nd refinance

By Patricia C. , Chattanooga, TN

My total experience was great! This is the 2nd refinance I have done with Quicken/Rocket, and if the opportunity ever presents itself again, I will use you AGAIN. Thank you!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 17, 2021

Great

By John S., Walsenburg, CO, Verified Reviewer

Spoke with a lot of people involved with our loan but was satisfied because they were all informative and connected well with all aspects of our loan. Great customer service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The name, and it's numerous offices

The customer service was great

All business, no beating around the bush

No “cons” were specified in this review

Posted on Aug 17, 2021

Refinance

By James Z., Lynbrook, NY, Verified Reviewer

My experience with Rocket Mortgage was fantastic. The person we worked with was extremely great at what she does and helped us get to where we wanted to be. Stayed with us through the entire process and responded immediately to all our questions.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Your website is so easy to use

The response time is great on all levels

We have never refinanced so easy

No “cons” were specified in this review

Posted on Aug 16, 2021

Great service and I will recommend to anyone buying a home

By Eduardo P. , Florida

The entire process is honest and straightforward.

All the mortgage experts are knowledgeable and respectful to the customers no matter the situation.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The availability of the service

The level of professionalism of the mortgage experts

The product options to accommodate the client's needs

No “cons” were specified in this review

Posted on Aug 15, 2021

Refinance

By Anilda D., Queens, NY, Verified Reviewer

I love Quicken aka Rocket Mortgage. I have been a loyal customer since 2012.

Thanks for always making my needs a priority.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Showing 177-187 of 713

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