From start to finish, the VA refinance process was incredibly simple and relatively non-invasive. Would definitely recommend Rocket!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Rocket Mortgage
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Summary
Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.
Customer Reviews
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Posted on Sep 14, 2021
Refinance was easy
Pros and Cons
Ease of refinance
Ease of use re app and website
Speed of refinance
No “cons” were specified in this review
Posted on Sep 11, 2021
Transparent communication
The experience was efficient, transparent communications with the dashboard of the status of each step is greatly appreciated, and overall I’ve dealt with professionals every step of the way.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Fantastic communication
Transparent Status tracking
Online
No “cons” were specified in this review
Posted on Sep 10, 2021
Great experience
Everything went very well, great people to work with, everyone is helpful and very polite. Everything being online was great. The only time we had to deal with a live person was to get the final documents signed and they came to our home. Would use them again.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Knowledgable staff
Polite
Efficient
Lots of paperwork to acquire
Had to answer some of the questions multiple times
Hold time
Posted on Sep 9, 2021
Service was great
From start to finish, the experience was extremely convenient. Everyone involved did a great job and communicated very well.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Answers to questions
Pricing
Communication
No “cons” were specified in this review
Posted on Sep 9, 2021
Great, fast, easy, and painless process!
The whole process of my refinance was fast and easy from the very beginning all the way through to the end. Would highly recommend using this company for any mortgage needs.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Helpful
Fast
Easy
Seemed like they needed a lot of repetitive information
Posted on Sep 8, 2021
Mostly smooth
Overall, the process was simple and straightforward. I do feel there were a couple of times where I had to completely explain things several times as if it was not noted on my file. The credit repair rep, Amy, was absolutely amazing and on the money as far as her estimate of what changes would be required and where they would put my score. Closing was quick and easy.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Everything was online, no taking off work for meetings
Extended hours, allowed me to communicate with my loan officer after business hours in my time zone
Having to provide the same information multiple times
Posted on Sep 8, 2021
Painless and simple
The refinancing process was very easy and didn't take long. Our agent was able to help us determine what the best approach was for our situation, and made sure that we understood what was going on every step of the way.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Great online software
Great communication
Very quick
I prefer meeting in person
Posted on Aug 29, 2021
Good experience
I had a wonderful experience, being an existing customer no doubt helped. But everything went as well as I could have hoped for. I am very pleased.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quick and efficient
Closed on time with no problems
Answered questions immediately
No “cons” were specified in this review
Posted on Aug 28, 2021
Took longer than expected
My refi took longer than expected. I had to make a couple of phone calls on their behalf to keep things moving along - or the refi process would have stalled completely. Stay on top of your process. Other than that, the refi went well.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Online capability
Emails and texts during the process
Stalled without anyone troubleshooting
I had to step in to keep things going
Posted on Aug 28, 2021
Payoff experience
Everything with Rocket Mortgage went great as far as doing refinance. However, when it comes to paying out refunds of overage Azure payoffs to pay off other debts, there needs to be better communication. Both payoffs were returned to the company and I had no idea where my money was. No one called me or notified me that the money had been returned to the company until I called. They verified my address and said they did not understand why it was returned. $50,000 floating around scares me. You need to be better at making sure that the funds are delivered to your clients and follow up immediately when checks are returned.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Too many departments and transfers when you call
One hand does not know what the other hand is doing
Communication on money needs to be prompt
Posted on Aug 28, 2021
Alex was great!
Alex Vujal was so great to work with! Always friendly, informative, and knowledgeable! The process was seamless. Glad we used them!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Fast
Great communication
No “cons” were specified in this review
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