PrettyLitter Reviews

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PrettyLitter

Overall Rating

4.4

365 Customer Reviews

Summary

PrettyLitter changes color to reflect your cat’s health, helping owners detect feline issues such as urinary tract infections and kidney issues early.

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Customer Reviews

4.4 Stars out of 365 Reviews
5 Star:78% 4 Star:4% 3 Star:2% 2 Star:4% 1 Star:9%
84% Recommend This Company
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Posted on Apr 27, 2018

Worth every penny for cats with urinary issues

By Christine Kelly, Pine Bush, NY, Verified Reviewer

My cat has had high urinary pH for years. We have used several different treatments, and their effectiveness had varied. I was always wondering if my cat’s urine was at a healthy or dangerous pH. I was constantly bringing difficult to obtain samples to the vet and paying for urinalysis. With this litter, I can monitor my cat’s urine at home every day and stay on top of any negative changes. I can adjust his medication based on the litter colors. Also, the smell is virtually gone with this litter! I never smell urine at all. So easy to use and gives a great peace of mind!

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 24, 2018

Well worth the money!

By Hannah Palmer, Nyssa, OR, Verified Reviewer

Some might complain that this litter is expensive, but it is well worth the money. My house no longer smells like a litter box! The litter makes cleaning the box a dream, and there’s SO much less waste! I will definitely be sticking to PrettyLitter!

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 22, 2018

I will never go back to the old litter

By Laura Richards, Verified Reviewer

Thank you for making this product! After the heartache of losing our last cat, I will never go back to the old litter. Now we have some insight if she is unwell. I actually told my vet about this product. She even watched the video was going to look into for her cat. I am also very happy our basement does not smell like the litter box anymore.

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 22, 2018

PrettyLitter love

By Sherri Adams, Beaverton, OR, Verified Reviewer

PrettyLitter is the best cat litter I've ever used.

There is no dust. My husband doesn't sneeze anymore. There is virtually no cleaning. You just swish around the pee into the crystals. There is no smell, and the cats don't track it around the house with their paws like regular litter. You just take the poop out when you see it. It comes right to your door, and it doesn't break your arm carrying it in like others do.

It's totally worth the money for the convenience. I've recommended this to many. I just love it.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Pretty Litter Inc.

May 13, 2018

Thank you for sharing your thoughts with us Sherri, and for spreading the PrettyLitter love! We love hearing our product has made your life easier. We appreciate you as a member of the PrettyLitter family. Our support team is always here for you if there's anything else you need!

Posted on Apr 19, 2018

Never again

By Sarah Hanson, Charlotte, NC, Verified Reviewer

I have a regular size litter box for one cat. I ordered the recommended size, and it arrived yesterday. It was less than one inch deep in my litter box. For kitty litter "to work" there must be over two inches of litter in the box. "Otherwise, the urine pools at the bottom and shortens the life of the litter." The company claims that one bag is enough to fill a medium sized litter box two inches deep. My litter box is regular/normal size. Nothing fancy at all. There was a note on the card that said to call if you did not have at least 2 inches of litter for one cat and "they would take care of it." I called, and the representative said they could send me another four pounds of litter out to me for free. When I asked about that not being enough since it was LESS than one inch, she told me that they have a six-pound bag. She asked me to hold, came back on the line, told me that she had already processed my "payment" and changed my subscription to $39 per month. I was charged for the six-pound bag so that there would be enough litter in the box.

I was not asked before my card was charged. This is unacceptable. I also will not pay $40 for cat litter for one month. The litter changes color if there is a potential color but they do not tell you what the potential issue may be just to take the cat to the vet, with no other help to explain the abnormalities in the cat to the vet. I am not impressed. Actually, very disappointed in this company. It is very misleading. "They will take care of it" means that they will charge you another $20 without permission.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

May 13, 2018

Thank you for sharing your experience Sarah. It seems like this was a rare and unfortunate circumstance where our support team missed the mark. This is not the service we aim to provide, and I apologize. I'd like to make this right and see what we can do to get you the PrettyLitter you need so you can give our product a proper try. Please send an email at meow@prettylitter.com (Attn: Cassie) and I'll be happy to reach out to you directly.

Helpful Review? 5 People Have Voted

Posted on Apr 18, 2018

Wish I read the negative reviews first! Buyers beware!

By Rob, New York, Verified Reviewer

I placed an order and chose to cancel 20 minutes after I couldn't find the exact ingredients and.

I spoke to someone in customer service and asked to cancel my order. I was informed I received a shipping update already but upon inspection of it (while on the phone), there wasn’t a tracking number or any info on the FedEx site, so obviously, the litter didn’t ship yet.

He said he’d contact shipping to try to cancel it and I’d get a response via email as to whether or not he could do so. Well, surprise, I never got an email and now (5 hours later) I see the tracking is updated with a label, tracking number and an ETA.

The kicker? He said I’d have to pay return shipping if I wanted to return it, so I’ll be refusing the delivery. No one likes to be misled/lied to by customer service.

So yes, customer service sucks as expressed by many other customers, and that's the most important part of a company, how they treat customers AFTER they purchase. I am hoping I don't have to cancel my credit card to avoid being ripped off.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

May 13, 2018

Thank you for sharing your feedback Rob. This is not the service we aim to provide and we're sorry for the frustration. We're sorry we weren't able to cancel your order after it was placed, but most importantly that you were waiting on our support team to get back to you. I've recorded your experience and will be sure to follow up.

I'd like to make it right for you and answer any questions you may have about our ingredients. Please email meow@prettylitter.com (attn: Cassie) and I'd be happy to reach out to you directly. Again, thank you for your feedback as it drives continuous improvement. I hope to hear from you soon.

Helpful Review? 3 People Have Voted

Posted on Apr 18, 2018

It’s pretty awesome

By Tina, Mesa, AZ, Verified Reviewer

I have used PrettyLitter for a couple of months. I keep the box well maintained and haven’t had any issues with smell. I hated all the dust with clay litter, and this fixed that problem 100%. I only have one cat, so I’m spending about the same every month, and it’s a much better quality litter with no dust. Not to mention the added benefit of being able to tell if my cat has health issues. I love the product and totally recommend.

Note: I did have to get a smaller litter box to avoid ordering more bags, but my cat doesn’t mind at all, and it takes up less room.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Pretty Litter Inc.

May 13, 2018

Thanks so much for sharing your experience Tina! Your feedback means the world to us. We're glad we were able to solve your dust issue, and we appreciate the tip on the smaller litter box size. Our support team is always here to help, so let us know if there's every anything you need!

Posted on Apr 18, 2018

Great product!

By Debbie Neff, Los Angeles, CA, Verified Reviewer

I started using PrettyLitter for my cats about a year ago. I love that it doesn't' have perfumes (I'm very sensitive) and it's wonderful for absorbing the odors - not just trying to cover it with another smell. I have two litter boxes for my cats, 2 Siberians, each weighing in right around 16 lbs, with long fur. My furbabies aren't babies anymore, they're 'geriatric' according to their Vet - they think otherwise, but I love having added assurance of know if something might be off with the color change aspect of PrettyLitter. The bonuses of PrettyLitter just seem to keep multiplying - doesn't seem to track as much as the clumping litter I had used in the past, which is a huge bonus. The auto delivery ensures I always have it on hand when needed. I am very happy with the product.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Pretty Litter Inc.

May 13, 2018

Thanks for sharing your thoughts with us Debbie. We're delighted to hear PrettyLitter is working well for your two Siberians! We want our members to find comfort in knowing they have help monitoring their cat’s health, all while providing the best for their feline family members. We love hearing that you've been benefitting from the odor control technology and reduced tracking as well! Thanks for being a member of the PrettyLitter family.

Posted on Apr 15, 2018

Very happy customer

By Amanda Carrico, St. Clair, MO, Verified Reviewer

I’ve been using PrettyLiyter for almost a year now. We have two female cats who adjusted very easily to the new liter. I love the fact that my house no longer smells like the litter box! Plus I never have to worry about running out to get it. Because let’s face it, it’s the last thing on my mind. I am very happy with the product they sell! Thank you, PrettyLitter, for making it easy to keep tabs on my fur babies!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Pretty Litter Inc.

May 13, 2018

Thank you for the feedback, Amanda! It's so great to hear PrettyLitter has helped with odor control in your home. Also, convenience is at the heart of our subscription, so we love to hear it's working for you. We appreciate you sharing your thoughts, and we're always here for you!

Posted on Apr 15, 2018

PrettyLitter or gold. Which is cheaper.

By Edward Burleson, Tucson, AZ, Verified Reviewer

I received a broken Priority Mail envelope with a 2lbs bag of litter stuffed inside. When I open the envelope, I had litter all over the place. I compared the amount litter received against my standard sized litter box. It would take four 2lbs bags of litter to fill the litter box. That's $84.00 a month. I really can't give an opinion about the quality of PrettyLitter or how well it works because even the litter reached an wiped the cat's butt, it would not be worth it. Even if it worked perfectly, no litter is worth $1,008.00 a year (shipping is not even included).

The litter is made in China, so you know it very cheap to make. I don't mind a person making money, but I don't want someone to use the love of a pet to rip me off. Obviously, this is sold by a Vet because if you examine your own Vet, you'll find this tactic is used by more and more Vet every day. I am beginning to think this is being taught in Vet schools.

So, the end result is I think this PrettyLitter is useful to get rich, and if you think your cat has issues, find an honest Vet. I'd be much cheaper in the long run.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

May 13, 2018

Thanks for your feedback Edward. I'm sorry to hear about your damaged order. Were you able to contact customer service and reported the damaged bag? We're happy to send you a replacement.

I'm also happy to clear up any questions about our product and pricing. PrettyLitter ships 4lb bags, and one bag is designed to last a month for one cat in a medium sized litter box. If you happen to have a larger litter box and need more PrettyLitter, we could set you up to receive 2 bags of PrettyLitter (8lbs total) which would be $39/month. You can also customize your frequency, so you're always getting the litter you need when you need it. I also wanted to be sure you knew that offer free shipping within the contiguous US!

I want to be sure we sent you a replacement for your damaged bag, so you can at least give it a try. Please email meow@prettylitter.com and we'll be happy to help. Thank you again for sharing your thoughts with us, and let us know if there's anything else we can do to help!

Helpful Review? 4 People Have Voted

Posted on Apr 14, 2018

Awesome litter!

By Toni Smoot, Harpers Ferry, WV, Verified Reviewer

I have had a cat or three for over 30 years. This is the best litter I have ever had! My new adopted 1 and 1/2 year kitten breaks up all the clump litter, so this is an awesome solution for her and me!

This is how it works: PrettyLitter is made of high-quality silica gel and has a super-low water content. It has been tested to last an entire month for one cat in a medium size litter box (15" x 11"). How? PrettyLitter uses highly absorbent silica micro-gels. Silica is a naturally occurring element that traps odors, absorbs liquid and evaporates humidity. With tens of thousands of highly absorbent microgels in each PrettyLitter bag, your cat can continue to urinate in the litter all month long without needing to toss it out. The urine’s odor is trapped, and the moisture evaporates.

All you need to do is make sure that you have at least two inches of PrettyLitter in depth, toss the feces out, and stir the litter after your cat's pees. As a result, PrettyLitter doesn’t need to clump because you do not need to throw out the urine. Its moisture evaporates in the microgels after a couple of hours.

With the correct usage, PrettyLitter will work fantastically! Bonus? The dry environment created in the litter box by PrettyLitter allows liquid waste to be absorbed instantly and it also dries solid waste quickly thus eliminating odors. PrettyLitter is so dry it does not support the growth of bacteria or other germs as there is no moisture for them to grow or thrive in.

I and my kitty love it! Worth every penny!

Bottom Line: Yes, I would recommend this to a friend

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