Planet Fitness

I did not want to leave the gym, the Bloomsburg, Pennsylvania Planet Fitness. After being relentlessly made to feel uncomfortable, humiliated, harassed, and bullied, I left.

I was stared at, texted about, right in front of my face. Watched in a neighboring parking lot. And the employee called or texted other employees inside the gym, telling them, she wasn't coming in because I was. I never disturbed her, or her boyfriend in the gym.

The owner never contacted me.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

No trainer on site, haven't had a trainer in quite a while. Instructors just tell you to use the app, which has beginner workouts but no specific plans if you have certain goals. The staff is rude and hateful, and if you ask questions they don't like they will get mad and threaten you. I tried contacting corporate and emailed the owner about the staff's attitude but they have yet to respond or contact me about my concerns. I do not recommend this gym to anyone. Also, their perks, such as massage chairs, angel machines, and tanning beds, are always broken.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have seen Richard fire the people who work for him that really care about the gym and the members. I have been going to the gym for 35 years and have never seen such disrespect for his employees. We built a community of beautiful people and now that has been destroyed, so much ugliness for a dollar, so I'm going to join Crunch gym tomorrow.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I went in today to request a freeze on my account as I am having my right knee completely replaced on July 7th. I will be unable to use the gym for the month of July but want to resume my workouts in mid-August. I was informed by the girl behind the desk that I would need a note from my doctor for her to do this! WHAT? I need my surgeon to give me permission to pause my account for just one month? I have to have him take time out of his busy day to write a letter to my gym telling them that I’m not lying and that I will need to not work out for a month due to having my knee replaced. This is a service that I pay for, that I choose to use. I was shocked, to say the least, and canceled my account. I will not be going back and will be sure to advise others to do the same.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

This company does not pay attention to its customers. I canceled my membership about 3-4 months ago due to financial reasons. When I started my quarter budget review to see where everything is going, I noticed this company never canceled my membership when I asked. I called up the local PF and asked how to cancel and the lady that helped me said to email via the website. Today when I notice they have been taking money out of my account, I called again and was told that the local PF has a different email than the online one and no one really checks it. They just want your money, don't waste your time, effort, or finances on this gym. There are gyms that are 10x better.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

My wife and I have been members for a year in Marianna, FL and were members for four years in another state.

The mask policy requires members to enter with a mask on, walk thirty feet to the workout area, then the member is 'allowed' to remove the face diaper only while working out.

We did not wear a mask while entering. The children working behind the desk are similar to little Brown Shirt communists ready to pounce at any real or perceived violation.

The fifteen-year-old manager sent a colleague to confront me during my workout regarding the ever stupid and randomly ineffective mask rule. I was informed my membership would be terminated if I didn't comply.

Between the constant nagging by staff toward members, the air raid siren that is supposed to let everyone know that someone has grunted or breathed too loudly, and the Communistic slogans covering the walls, we decided to take them up on their offer to cancel.

If you're looking for a tightly regimented safe space to work out in, PF is for you. If you cherish your freedom and seek personal choice, find another gym.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Planet Fitness fraudulently saved credit card information when purchasing a beverage years ago, and saved it in their database without my consent nor knowledge. As you know, Planet Fitness only accepts routing number/account number for membership fees on Autopay.

I canceled the membership on July 30, 2020. Returned on August 16th to verify this was done. Requested deletion of all personal and financial information from the Planet Fitness database. Assured this was done by Alan. Initially frozen, but immediately returned to desk to do a FULL cancel/delete all data. Membership was fraudulently renewed without my knowledge and used a credit card they saved in their database without my consent nor knowledge. After canceling on July 30, 2020 Planet Fitness renewed my membership using the original agreement and altering the information saying it was a requested renewal. This is fraud. This was in November 11, 2020, and charged as if a NEW member the $39.99 fee plus monthly fee, total of $52.22. Then, again charged my credit card, for the next 3 months before I noticed the fraudulent use of my credit card I had no idea Plant Fitness had stolen the information and saved it permanently in their database. They do not accept credit cards as payment for fees, and Planet Fitness retrieved an old beverage purchase to do this. I contacted the credit card company and uploaded all documentation and all fees charged were reversed to my account, and, I was told that they have been having difficulty nationwide with such Planet Fitness activity.

My advise is, do not allow them to have your routing number nor use a credit card to purchase anything at Planet Fitness, as they will save all this information in their database, and, anyone working there can fraudulently use the information as they please.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Reply from Planet Fitness an hour ago:

Hey Tim. no! This is definitely not the way we want our members to feel about our Planet. Please speak with our club manager the next time you stop by the gym so we can discuss your experience further. We're always open to our members' feedback!

So their response is to contact the club manager. Who me and how many other members have been contacting about this situation for the last 3 or 4 months. The management that told me to keep paying the gym that is closed illegitimately and use the Legitimate gym that is open 30 miles away for free. No one else in this town is closed still because of Covid. Planet Fitness 30 miles away in Dothan is open 24/7, as are the ones in Tallahassee and have been for months. This location is no more susceptible to Covid than those are. (Well, it is now because you're forcing more people to be in the same area at the same time so you can increase your profit margin.) And again, it just reinforces the fact that corporate Planet Fitness does not care about its members, their response is to talk to the gym that is stealing from you to begin with. There is no reason to be closed 3 consecutive nights. This is no different than price gouging after a hurricane or national disaster, you need to be reported and charged.

I will no longer do business with any Planet Fitness due to the Planet Fitness in Mariana, Florida. And Planet Fitness needs to be forced to repay every member they have been charging full membership fees and being closed 3 days out of the week for someone like me who can only work out from 10:00 PM to 5:00 AM, telling me to talk to the person that is stealing from me isn't an answer, this is an immoral situation that corporate Planet Fitness needs to address immediately.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I have been a member of Planet Fitness for over 4 years with no issues. The staff has always been attentive and helpful. On two different occasions over the past few months I have had issues on the treadmill trying to catch up on breathing due to the intense workout. Both times staff members surrounded me forcing me to cover my mouth and nose with the mask while I was trying to breathe. All the staff does is make rounds in the gym forcing people to cover their face while trying to breathe while exercising. I explained that I had no problem with the "Mask Mandate" when my body wasn't requiring more oxygen. I was feeling dizzy and all the staff could focus on was the mask resulting in them asking me to leave. I stopped by the desk and terminated my account due to this issue. If you are into high-intensity workouts this isn't the place for you. Wearing a mask running on a cardio machine at high intensity can result in a stroke or heart attack due to you recycling carbon dioxide. The entire staff needs to be retrained in both "Common Sense" and "Gym Safety".

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

During my last session there, I was amazed at the lack of concern of the staff with regard to refilling the sanitizing stations. I stayed there doing my cardio for 55 minutes and noticed at least 3 sanitizing stations had been empty the whole time, only because people were going around trying to find paper towels to clean their equipment. And of course, people gave up trying to clean because they could not find any paper. This was not the first time, I had noticed in the past the staff's lack of concern, and I had made them aware several times of the need to refill paper towels. But this time, it was really frustrating. The country is gripped by Covid and we are facing an enormous surge of cases everywhere. People are asked to do the right things, wear masks, socially distance, and on and on. And here at the gym, where people sweat, cough, breath heavily, not one staff did the round of the gym and checked the sanitizing stations the whole time I was there, at least 55 minutes. And yes, I checked the staff desk from time to time. There was always at least one staff doing nothing. When I left, I pointed out to them that some stations had been out of paper for a long time.

But wait, the story does not end there! Then a couple of days later, the most outrageous thing happened. I received a phone call from a prickly manager from the gym telling me that I should not tell the staff what they should do because it was his job. See, he did not call me to apologize or at least explain that they were concerned for health safety and the staff was reminded to do their best for "our" safety in these dire times where people are at risk of being infected by a lethal virus. No, no! He called to give me, a worried and helping customer, a teenager-like power struggle down talk. Ooh boy! I was not a happy camper, to say the least...

Very wrong business practice and attitude!

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Where to begin...I went from bankrupt Gold's where everything was broken to Planet Fitness where everything is new. But, I had to make 3 trips to my car to get the information they needed to sign up. They bill my bank account directly and not my credit card - a major security concern. Third, on virtually all the treadmills there are problems with the audio. I have reported it 4 days out of the last 7 and no one listens. The usual response is "I can't do anything. I will report it." Fifth, every time (I mean EVERY TIME) I have to open their useless app on my phone I have to agree to their terms of service. What the heck?!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend