Piping Rock

BEWARE! I have ordered from Piping Rock and paid all the taxes, after receiving the order I have received a letter saying that I have to pay import duty £60. I have contacted them and explained I am just a customer, not an importer, why do I have to pay these duties? Such disgusting customer service. They took all the money and did not clear taxes and leave it for me to pay.

I have a dreadful experience.

TOTALLY DODGY.

SCAMMER.

EMBARRASING.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have only ordered one time but I ordered 4 products, they all came when they said they would. I liked it more than I expected too. The prices I felt were on the cheap, so I felt if I didn't like, I didn't spend a lot of money. I am very satisfied with my products which were eye skincare and face oils. I have oily skin but the oils I bought do not make my face oily.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

After reading all these reviews it seems to me that shipping out of country is a problem. I would not blame Piping Rock. Piping Rock, to save all these hassles stop shipping abroad. Stay in the good USA.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

After more than a month my order has not yet arrived. Customer care always responds by saying the same thing: COVID, without realizing that the rest of the world works. Finding a phone number to call is difficult and when you can talk to someone they always answer the same thing "you have to wait" but they don't say how long. They don't provide order tracking so I called DHL who doesn't know anything about my orders and says the company is obligated to provide tracking to the customer. I asked for it several times but they keep saying they don't have it. A nightmare experience.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

For me it was my first experience with this supplier because I was not able to find this product in Canada where I am presently. I found the Piping Rock website and the product that I need was available, I placed my order and it was received in a timely matter considering the current COVID-19 ordeal. I am happy with the product that I ordered, I will use Piping Rock again.

Cheers.

Bottom Line: Yes, I would recommend this to a friend

Ordered the product over 2 months ago, I messaged them after a month, they said I need to wait further, texted them after more than 2 months, they still asked me to wait, their representative kept sending me the copy-paste texts, I was not ready to accept it, I kept texting and they accepted to refund me the product cost, the shipping cost is still gone, the shipping cost was almost equal to the product cost. Even after paying the shipping cost, they didn't even provide a tracking link, they say they shipped, but what's the proof? The company and its representatives dealt it with an ignorant manner. I won't recommend this brand at all. Plus, medicines are time-specific, they should know the products they're selling when they're dealing with their customers. I should have ordered it from a local website in my country.

Bottom Line: No, I would not recommend this to a friend

Both at some of the negative comments included, but more so because even in these difficult times my order, which was mostly 2 for 1 items, arrived within a week! It is good as they say in tennis playing circles.

Bottom Line: Yes, I would recommend this to a friend

I ordered from Piping Rock, I thought that they never sent tracking info so I was upset and called, they said they would update me. Turns out their email went to spam. It took about two weeks for me to get my order.

Bottom Line: Yes, I would recommend this to a friend

Do not shop here, items will take months to arrive and often may not arrive at all! You will be promised a refund but only a partial one as you will still be charged for the shipping of the items you didn’t receive. I didn’t even receive the partial refund that was promised to me, there are plenty of alternative sites that offer the same products at better prices and with faster delivery times. Do not be robbed!

Bottom Line: No, I would not recommend this to a friend

I have been ordering Piping Rock for many years. I have always gotten my order and the shipping hasn't been a problem. I love the green matcha tea! I also am a big fan of the hair and nails supplement Biotin! It makes such a difference!

Bottom Line: Yes, I would recommend this to a friend

Ordered on 2/17/20.

I checked the stock before I ordered, they said they do have it.

Canceled on 2/21/20.

I contacted them because they didn't give me a tracking number, they told me the goods are out of stock, so I just canceled it.

This is too much. Yeah, I understand, but I got a problem after I canceled. They charged my credit card then didn't send a refund. I tried to contact with them like 10 to 15 times, but they told to me wait a few more days and wait wait wait wait wait, and then finally today they told me they already refunded it.

Yeah, what the heck...I still didn't receive it, and it has been a month ago.

Bottom Line: No, I would not recommend this to a friend