Forget about returning orders placed in error or without satisfaction. Once you pay the return shipping, forget it, and customer service doesn't care.
Piping Rock
Summary
Piping Rock is a NY-based supplement brand that offers good deals on health and wellness products on its e-commerce site. However, a large number of customers report shipping issues.
Customer Reviews
Posted on Apr 1, 2015
Half Way There
I truly believe in herbal products: I looked into such things as Mitochondria, Spherical or rod shaped parts of the cell. Mitochondria contain genetic material (DNA and RNA) and are responsible for converting food to energy. I looked into Probiotics and Matcha teas.
I do a lot of research on any supplement I put in my body. The first thing I found out about Piping Rock was they have everything I needed to turn back the hands of time on my body, but you still need to eat properly and exercise. Next, the prices were the best anywhere BAR none. For most people herbal supplements take time to work, what I did was order a three month supply of what I wanted, and when I have a month left I put in another order so that takes care of slow shipping times. I had at one time talked to customer service great response, I was new at Piping Rock so I did not realize how fast they were at getting their product out of the warehouse and I wanted to order more and add the product to my first order so I did not have to pay the shipping. My first order left and they refunded the shipping on my second order back to my credit card stating it was a one time courtesy. So I make sure what I want and get it in the first order.
Here are some quoted facts I found online:
“The proper functioning of the eyes, the heart, the brain, the gonads, the joints, and the kidneys, are all dependent on good liver activity… If the liver is impaired from constructing even one of the thousands of enzyme systems the body requires, there is an impairment in overall body function and a resultant greater metabolic stress on the individual.”
The health benefits of matcha tea exceed those of green tea because when you drink match you ingest the whole leaf, not just the brewed water. One glass of is the equivalent of 10 glasses of green tea in terms of its nutritional value and antioxidant content.
So a Liver Detox may or may not speed up the process which for me I believe it will speed up the process. As I use all my products and as they work I will do an update on them. What did all this cost me for a piece of happiness and piece of mind under $200.00 in your city it would cost you maybe $135.00 to buy two or three of the products. I have a total of twenty supplements some double some triple all for under $200.00. That's half my story the other half to follow.
Bottom Line: Yes, I would recommend this to a friend
Posted on Mar 25, 2015
Poor experience.
I tried to order some things and despite being told it was free shipping, I was charged eight dollars for it which turned out to be 12 when I looked at the statement. Also, I never actually got a confirmed checkout. The response kept saying merchant override failure then I looked at my bank statement online and had been charged three times for the stuff. So the free shipping was total nonsense and the supposed eight dollar charge for shipping turned into 12 somehow.
I'm still trying to contact them to reverse this but no success as of yet. I'm quite frustrated. Watch out for when sites say "merchant override failure". That's the lesson I learned today.
Bottom Line: No, I would not recommend this to a friend
Posted on Feb 17, 2015
VERY PLEASED
I am very pleased with the products I have purchased. Have received my purchases always quicker than expected. The few times I have needed customer service help, I have always been satisfied with professionalism and how friendly they are. My questions were answered and my concerns were resolved satisfactorily. I would highly recommend their products to anyone, and have done so.
Bottom Line: Yes, I would recommend this to a friend
Posted on Feb 9, 2015
Very Slow Shipment
I ordered some supplies from Piping Rock and a few other websites. I haven't received my shipment and when I tracked the shipment, it still hasn't left they factory and I ordered it a week ago. With that being said, my orders that I ordered from a company that is similar to Piping Rock, has already sent my shipment.
Bottom Line: Yes, I would recommend this to a friend
Posted on Jan 11, 2015
Fantastic Company
I first stumbled upon Pipingrock.com while doing some online comparison shopping for essential oils. They were hands down the cheapest company to purchase from.
Since then, I have placed several orders for various items (oils, supplements, toothpaste, etc) and I must say that they continue to impress me with their prices vs. heath food stores. They also have a good variety and the items that I received are of great quality.
For me personally, I've always gotten shipping notifications either the same or next day after submitting my order and the products get to me in about 3 days (I do live in VA though).
I received one item from PR that I had to contact the company to inquire about - but in spite of that, I will still continue to purchase from them.
Bottom Line: Yes, I would recommend this to a friend
Posted on Dec 14, 2014
Great quality and service!
After heading the advice of my Facebook essential oils group, I order from piping rock. I'm really glad that I did. The quality seems great and I did have an issue with one of the products not seeming to be full, I called the company and a rep answered immediately. He sent me out a replacement at no charge. I would definitely recommend this company!
Bottom Line: Yes, I would recommend this to a friend
Posted on Dec 12, 2014
Vitamin C Serum
This is my first order. This serum is fantastic and the price, wow. I am going to try other products.
Bottom Line: Yes, I would recommend this to a friend
Posted on Nov 4, 2014
Good quality for Less
I have taken supplements from Piping Rock for almost a year. They work well, are well tolerated. I like this company and will continue using them for buying supplements!
Bottom Line: Yes, I would recommend this to a friend
Posted on Nov 4, 2014
Glad I found them
After much research I decided to give essential oils a try. Piping Rock's pricing is great and didn't have any shipping issues. I've placed 2 orders from them and everything was great. Plus I pay WAY less than my friends who buy oils from "other" companies.
Bottom Line: Yes, I would recommend this to a friend
Posted on Nov 2, 2014
Good Company
I have bought Piping Rock products on three occasions, essential oils, vegetable glycerin, and toothpaste, I think their products are good, and I have personally had an excellent service, have never charged me for shipping, that's the offer that they have more than two months ago.
Thanks Ruth
Bottom Line: Yes, I would recommend this to a friend
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