Piping Rock

Piping Rock

Overall Rating

2.8

299 Customer Reviews

Summary

Piping Rock is a NY-based supplement brand that offers good deals on health and wellness products on its e-commerce site. However, a large number of customers report shipping issues.

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Customer Reviews

2.8 Stars out of 299 Reviews
5 Star:38% 4 Star:5% 3 Star:2% 2 Star:7% 1 Star:46%
44% Recommend This Brand
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Posted on May 1, 2016

Bait and SWITCH

By Barb Rickey, South Carolina, Verified Reviewer

I have ordered from them before and no problem. I got an email that stated a B1G1 free sale was on, clicked the link and it said that there were over 100 items and to view click. I did and found several and purchased. Even verified it on chat that I would be getting quantity of two (it was showing only one on my checkout page) and was told 2 would be sent. Well I ordered and less than 45 min later, I received shipping confirm ( normally great) and noticed I was only getting 1 of each item and 2 of another.

I called and was told there were "crazy deals" on that page too and they weren't B1G1. All the items had crazy deal emblems, and 16 that were intermingled didn't! I said that I wanted to cancel and was told it was too late and they would have to cancel the whole order, which I agreed to. And then I was told they couldn't do that. Buyer beware, they will put other items in with the "special" sale items link or not.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 15 People Have Voted

Posted on Apr 15, 2016

You want a healthy life?

By James Anderson, Verified Reviewer

The vitamin content of foods decreased a lot in recent decades. Fertilizers, use of chemicals, acid rain, etc. This is confirmed by several studies. Vitamins are vital substances in the absence of disease occur in the body. I've tried many industry manufacturers (Swanson, Puritan's Pride, Nowfood etc), but the best quality, the cheapest price found in the Pipingrock. Fast and accurate service, crazy prices. Several times already ordered and everything was all right.With this coupon, just above the $40 I got $10 off. I get $5 discount under $40.If you order online, please copy and paste the code BED283 This coupon does not expire. I hope I manage to save a lot and I wish you good health!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Apr 14, 2016

Essintial Oils are diluted. Pet vitamins smell like hay.

By Lisa A Cromwell, Verified Reviewer

The oils are really weak. The oil dispenser is very sloppy and runs all over the bottle. I used some peppermint oil with a carrier oil at the mix ratio they recommended and can't even smell the peppermint. I ended up adding the entire 1/2 oz bottle of peppermint oil to 4 oz of carrier oil and could not even smell the peppermint. The oil does not give you that warm feeling of peppermint, definitely much weaker than any I have ever had in the past.

Same thing with the sweet orange oil when making a body spritz or room spray.

I used the dilution chart they sent me via email.

I also purchased the magnesium oil, I was leary when reading the questions and answers because they were recommending to use 4 to 5 sprays in one answer, but in another answer stated 4 to 5 sprays delivered approximately 60 mg of magnesium. The recommended dosage I have gotten from everyone else is 550 mg a day. But I ordered it anyway. When I received it the bottle had no mention of how many mgs or how much to use on the label, no directions at all. I went with calculating 550 mg from the statement that 4 to 5 sprays delivered approximately 60 mgs. Using this calculation that ends up being about 36 to 45 sprays for each application. I am not feeling the relief from this magnesium oil that I do from Dr Shealy's lotion. I think it is also very diluted.

I also purchased Ultra Chewable Pet Vitamins for dogs and cats. I should have snapped when I bought them that you normally would not give a dog and a cat the same dosage of vitamins because they are so different, their foods are not the same, but, I did not. It did not matter anyway, my animals won't touch them. They smell like hay. I let Piping Rock know that the animals did not like the chewable pills and that they smelled like hay, but they did not seem to think it mattered much.

However, I did enjoy the sesame sticks and sunflower seed. They were pretty good, but, the bag does not say where they come from.

I am not sure I will order from Piping Rock again.

The items did arrive quickly and they were packed well. I was missing a sprayer pump for the spray bottles of Magnesium, but when notified they dropped some in the mail right away.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 22 People Have Voted

Posted on Jan 1, 2016

Some products are better than others.

By Nathan , Victoria, Canada

I have tried a multitude of products. I feel that their liquids are diluted. I purchased essential oils and found they were more diluted than store bought essentials.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 21 People Have Voted

Posted on Dec 13, 2015

Forever to Refund

By Neany Beany , Delaware County, PA

It took them 3 weeks to refund my $12, which they do not pay for refund shipping. (I will not order from them again.)

I had to email and call 10 times. When I did call they seemed uninterested to tell me the details about my order. Plus I got essential oils and they wastefully pour out and are messy and drip all over the bottles.

I loved the idea about their Piping Rock diffuser/light but it just doesn't make sense not to have an "off" button. You have to unplug the power cord in the back to turn it off; if not a red light will constantly blink until you cut off power from the outlet.

Disappointing because they did not go above and beyond. The little things keep a customer and I'm not kept. I'll have to stick with Amazon and Edens Garden for my oils.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 21 People Have Voted

Posted on Nov 24, 2015

Horrible Policy Regarding Stolen Packages

By Rosa Abdullah, NJ, Verified Reviewer

I have been using Piping Rock for a few years now and I am truly disappointed in the company's shipping policies. I placed an order last week and was just informed by the USPS carrier that the item was stolen from her en route to my home. When I called their customer service department, I was informed that it's not their policy to either refund or replace the packages because once it leaves their facility they are no longer responsible for it. That is the worst customer service policy I have ever heard of! If a package is purchased and it doesn't reach the customer, a company should have policies in place to work towards an amicable resolution rather than say it's not your policy. I have purchased items from many companies to be delivered before and packages don't always arrive, yet every other company either replaces, or worst case scenario reimburses. I have bought many items through my patronage with you and recommended you to many others. I am truly disappointed with you and will no longer use your company and tell everyone I know not to be weary of using you.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 25 People Have Voted

Posted on Nov 18, 2015

Best price online.

By Hannah ,

I've been using their products for a long time. They process the order and shipped overnight mostly, and luckily, since I am in NYC, I usually get my order within 2 days. Amazing. I don't think they offer a free shipping any longer, but an order over $40 the shipping will be only $3.95. Check out their "Crazy Deals" page frequently, they're simply the best deal online.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Nov 12, 2015

Honest company, excellent customer service

By Vina , NY

Great quality products, reasonably priced. Have been ordering from them for about 5 years now. I am a happy customer. There was one time, a bottle of Hyaluronic acid came in broken. The order had a bottle each of Hyaluronic acid and Argan oil. I called the customer service and told them about it. No questions asked, they immediately shipped a replacement of both Argan oil and Hyaluronic acid.

I have recommended this company to so many friends, who have in turn become repeat customers. Their product and service speaks for itself. Such excellent customer service warrants loyal customers. Stay awesome Piping Rock.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Oct 25, 2015

Great Site

By Don , Illinois

Excellent in all areas, period.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Oct 23, 2015

Awesome company

By Richard Garneau , Roswell, GA

Any order I place is very quickly processed and shipped, Great company!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Oct 22, 2015

Terrible quality oils. They won't post negative reviews on site!

By Ang , Brooklyn, NY

The mark of a shady company is the fact that they will not allow negative reviews posted on their website. I left 2 negative, VERY POLITE, very professionally worded reviews about the quality of their essential oil. TWICE they wouldn't allow my comment posted on the site. They did, however, email me privately and tell me they would refund me for ONE of the oils I purchased (cheapest one). After the shipping costs and such, it wasn't worth the fight or money to ship anything back.

The oils are VERY heavily chemically scented. They are not even for aromatherapy let alone for therapeutic purposes.

Don't fall for this scam of a company, people. I wasted $40 with them. Don't make my mistake.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 26 People Have Voted
Showing 254-264 of 299

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