Piping Rock

Terrible, lying customer service.

I was supposed to receive my order on a Saturday. It never came. When I called, I was told to call the Post Office and USPS, and basically to find my own package. Not my job. I was told to call on Monday, and they would reship. I called Monday and was told to wait two more days and to call back Wednesday. If the order hadn't arrived then they would reship. I called Wednesday, and am now being told my order will arrive on Thursday. Thursday came and my order has still not arrived. Even though I was promised it would be here for sure.

It's obvious that they have been lying all along. Just putting me off over and over. I'll call tomorrow and see what lying promise I'll get this time. Of course, the owner/CEO could care less if he loses a few customers, as long as his pockets continue to get padded by stealing money from us and refusing to send us the product we paid for up front, trusting he would keep his word in a fair exchange.

Bottom Line: No, I would not recommend this to a friend

I've used this company for several years to purchase vitamins, probiotics, supplements, MCT oil, powdered calcium, and liquid Stevia. The products seem to compare well to name brands, the price is good, and we've always had prompt deliver (never any longer than a week from time of order, and usually 3 or 4 days). Of course, we live in New York, so distance probably helps.

We mainly buy products for our special needs son who has been having fragile health and is on a special diet monitored by the hospital dietitian. Because we are regularly ordering, we appreciate the lower prices, as well as the great sales they have from time to time.

Bottom Line: Yes, I would recommend this to a friend

I don't believe some of these negative reviews. I have made three large orders in two months and can't believe how quick the orders came. The products are amazing. So reasonable I would not hesitate to buy again. Even my health has improved. I am 75 years old. Thank you Piping Rock.

Bottom Line: Yes, I would recommend this to a friend

I found Piping Rock online because I was looking for Lanolin (heals cuts in super quick time) and the only products I could find in South Africa with Lanolin in was cream for breastfeeding moms. Piping Rock's Lanolin is amazing, because it is pure! Their Vitamin C serum and Hyaluronic acid serum is amazing. Seriously, I saw results in five days time. And it only took four days to arrive from the US to South Africa, which is awesome delivery time.

Please check out their items. Their quality is really good and prices as extremely reasonable.

Bottom Line: Yes, I would recommend this to a friend

I have no way to test Piping Rock's products other than I use a lot of them for myself and have had nothing but good results from what I've ordered (herbs, essential oils, etc.). I've done the test myself on the oils to see if they're real and so far they've turned out the way I've read they're supposed to.

I understand the disappointment of shipments overseas, but that's no reason to down a company for a product review. Also, as far as customer service, I called one time because one of my oils had accidentally been left out of my order and I didn't have to send them my invoice where this item was marked or nothing, they just immediately shipped me another one out. I feel they are a good, legitimate company.

Bottom Line: Yes, I would recommend this to a friend

So disappointed that I wasn't warned about the additional $29.90 for shipping! I now either have to fork out the extra or lose 20 percent if the products are returned. Not impressed at all.

Bottom Line: No, I would not recommend this to a friend

Beware that anything you order over £15 in value will be subjected to a UK TAX at 20% of the goods value and POST OFFICE Handling of £8.

I sent three emails to them to state this and is there any way I can pay the tax before sending the goods, and they never come back in an email. My gut feeling the company is not kosher! Otherwise, they would respond to emails rather than just take your money. Who really knows what's in the tablets as they come from CHINA.

I won't buy again. Stick to a UK company that is regulated.

Bottom Line: No, I would not recommend this to a friend

If you are in any country other than the USA, I would strongly suggest you not purchase anything from Piping Rock! I have been forced to pay over £11 ($14.25) for a £20 ($25.90) order! At no time was it clear that I wasn't buying from the United Kingdom.

Obviously, my mistake, but hopefully you won't make the same one. It should be clearly stated at check out and not just hidden away in the postal window.

Bottom Line: No, I would not recommend this to a friend

I came upon Piping Rock when I was hunting Essential Oils with a difference. Something for a change from the norm. I hit jackpot with different blends, beautiful scents, names and priced very reasonable. The delivery was also no fuss and very efficient. I am a fan.

Bottom Line: Yes, I would recommend this to a friend

I use Piping Rock products, spices, organic vinegar, vitamins, and minerals. I have been happy with them all as well as the price. I have never had a problem with it being shipped. And have never tried to return anything.

This is a pyramid type company. People can earn by promoting products. So I am guessing, if people are having trouble with contacting the company, it would be an individual not the company in general. Here is a number for customer service from their home page:

1-800-544-1925.

Bottom Line: Yes, I would recommend this to a friend

Piping Rock's "F" rating with the Better Business Bureau says it all. I have experienced all of the same issues other complainants have expressed here and elsewhere.

Slow delivery and bait and switch thievery (showing "coupon code" discount on the order page then removing it when you checkout).

When I finally got my order, two of the three items ordered were shown as substituted, so I checked the website and the items shipped were $3.00 less than what I was charged. Now, the $3.00 is not the point, but by this time I was so pissed off, dissatisfied and tired of being ripped off by this company, I called "Customer Service" and very politely asked them to credit my account for the $3.00 overcharge. Needless to say, they seemed horrified that I would ask for such a thing. Stating that it was not their policy and would not give me any credit or refund. Of course, there was no supervisor available to take this up with, and basically, it was "screw you!"

I could go on and on, but I believe you get the gist of this awful company, and I hope you think twice before you spend your hard earned with Piping Rock when there are so many reputable companies out there.

Bottom Line: No, I would not recommend this to a friend