Piping Rock

This company, whose main address is registered in the United States, offers different products which are supposedly sent to other countries. Once your credit card is charged, you get a message stating that the products might take 4 weeks to get home. However, at the end, they will tell you that the products were shipped by anonymous DHL, which then turns your package to the government customs office, which is completely false. In fact, there is no proof that they truly sent your package and there is no way to track it once it supposedly "arrived to your home country." Piping Rock's policies grant the customer no right to complain or get a refund as "it's your country's customs office fault that the package is lost." Piping Rock is protected by Google, Facebook and many other websites which continue to show advertirsements disregarding the fact that the company allows no transparency and does not respond to the law of any country. This is a massive scam and a massive fraud. I'm from Mexico.

Bottom Line: No, I would not recommend this to a friend

This is the worst customer service ever. They stole from me! Two months ago I ordered a product that I never received, and I didn't get a refund.

Be careful, the nice reviews seem to be fakes!

Bottom Line: No, I would not recommend this to a friend

I referred a friend to order from their site and it's more than two months already and he didn't receive his order worth $70. The customer service said the package was lost and they cannot do a replacement and refund. Unbelievable! Don't waste your money. This is a scam. Your order from them you received, then you refer a friend, and your friend won't receive the order.

Bottom Line: No, I would not recommend this to a friend

I ordered a bottle of Macadamia Nut Oil. Online it said buy one get one free, so under that premise, I ordered one.

I received it today and it only had one bottle. I called customer service and the lady said "this product is not available for the buy one get one free," but that I did get 40% off. Well, the price I paid was the quoted price and it did not say anything about a discount.

So they do not do as they say, so be careful when buying from them.

Bottom Line: No, I would not recommend this to a friend

Shame I cannot leave less than one star.

I was overcharged for shipping to the UK. After paying £10 for delivery fees, I had to pay extra £20 for actually receiving the parcel! Plus the hassle of having to go pick up the delivery at the Royal Mail depot, which was quite a drive away. I ended up paying triple the price for products I can find anywhere. What a scam. Their customer service is pathetic and useless. Do not waste your money and your time.

Bottom Line: No, I would not recommend this to a friend

It's true - Piping Rock does offer good deals While they do sell and ship to the UK, it is a shame they don't have a UK outlet.

I always get stung by customs, so only order at Christmas when they're more overwhelmed and not able to check every single inbound order.

Bottom Line: Yes, I would recommend this to a friend

The product is back ordered? Why sell something you do not have?

I have been very inconvenienced by this company. I even suggested a replacement. They shot it down. No reply from customer service either. Processed payment immediately when product not available. Be prepared to wait weeks for your order - if you even get it at all. Do your own tracking because they will not provide the information.

Bottom Line: No, I would not recommend this to a friend

I've been ordering from Piping Rock for a couple of months now and I am MORE than satisfied with my products. Shipping was fast, and I received everything I ordered with no issues. I feel that the products are quality because I can feel the difference in my body. I wish they offered more organic options though. All in all, a good company.

Bottom Line: Yes, I would recommend this to a friend

Unlike many others I KNOW, this company is based in the USA and as I am in the UK will be liable to customs charges, therefore, it is simple enough for the products I want to buy to keep the bill cost under £15 and pay a little more for postage by splitting orders, as after all some of their prices are low, or I buy them elsewhere.

Unfortunately, as other reviewers confirm, the company does not complete the Customs Declaration form honestly and generally put heavily inflated prices on it, so even when actually spending below £15, a customs bill for VAT and an added administration and collection fee of £8 lands on your doormat via Royal Mail, in one case for more than the cost of the purchase when the actual purchase was only just over £11!

It is pointless trying to reason with them as worst of all, the company will do no more than send "stock" automatic email replies and will enter into no discussion of their failure in this respect which is simply adding insult to their failure.

My tip is to avoid them; this doesn't happen with other US companies I have used.

Bottom Line: No, I would not recommend this to a friend

I ordered from Piping Rock and paid extra for 2nd-day air. It took seven days to arrive. Don't believe these folks. Caveat emptor! This is my first purchase from Piping Rock and will be my last. I ordered on the 29th of August and chose 2nd-day air. Tracking shows this order never went on a plane. Seven days by truck. What did they tell me...Sorry for the inconvenience!

Bottom Line: No, I would not recommend this to a friend

I have been using Piping Rock products for years. I always receive the products on time or before time allotted. I have never received an order with anything broken. A couple of times when I've ordered oils, some have leaked, but if it was a significant amount, the item was replaced with no problems. The products have always be very good, and better than some I've paid much more for. I recommend Piping Rock to everyone I know. An excellent company with excellent products at affordable prices!

Bottom Line: Yes, I would recommend this to a friend