Piping Rock

It's my fourth or fifth times order from Piping Rock. Their items always arrive spilled or leaked. Essential oil bottle sometime only 15ml. When I have sent pictures of the spill and call their Customer Service, they said I am too difficult. They do not like to have customers like this.

Bottom Line: No, I would not recommend this to a friend

I would like to see what other people have to say about the essential oils from Piping Rock. I received my order promptly and without shipping issues, considering they were shipped from the US to Europe. However, I am concerned about the quality of the oils. I ordered several oils, amongst them myrrh, frankincense, and geranium. The myrrh is supposed to have a balsamic odor but actually did not smell of anything and was very watery, The geranium and the frankincense did not smell as they should do. As a trained aromatherapist this concerns me as the aromas are what benefit the olfactory system. Whilst I realize that the oils are a good price and I would not expect industrial grade oils for this price, these oils do not smell as they should. I am disappointed as I thought this looked like a reputable company. I would be reluctant to use them on other people as I would have safety and authenticity concerns.

Bottom Line: No, I would not recommend this to a friend

I highly recommend giving them a try for yourself.

I love to use natural oils on my skin and hair. I originally wasn't sure if the quality would be up to my expectations but was pleased to find that they exceeded them. Plus I had an excellent experience with shipping; I only paid $3.95 to ship a large order of heavy oils with absolutely no delays.

I just placed an order for several snacks, and I can't wait to try them. After my positive experience with other products, I have no doubt that I will be just as pleased.

Best deal for the quality! Perfect for skin and hair.

Bottom Line: Yes, I would recommend this to a friend

I have to say I was unsure of the product due to the low cost of each item I bought. But, I have to say I have been using the serums for about two months now and my skin looks amazing. I just bought more.

Bottom Line: Yes, I would recommend this to a friend

The only reason I am writing this review is to try to help balance the scale! I have been a Piping Rock customer for many years. Although I cannot say that all of the supplements and food stuff I have purchased have worked for me in the way I wished, I do not believe that to be their fault. I have mostly impressed with pricing, quality, and customer service. Not sure why the reviews are so negative. Perhaps those who have positive experiences are less likely to share. I only know I would not continue to order consistently over the years if I was not happy with this company. If you are reading reviews to decide on whether to give them a chance for the first time, perhaps this will help to ease your mind a bit.

Bottom Line: Yes, I would recommend this to a friend

Not fair and considerate to charge me shipping costs to return an item that was damaged and unable to be consumed by the customer. I purchased a bag of beetroot POWDER and when I received it, it was all lumpy and grainy. I tried to crush it down and it became hard pebble rocks. If I drink that, it could be dangerous and get caught in my throat. Customer service ended up telling me I could return it but will have to pay for shipping costs. I should not have to pay shipping for damaged goods that was sent to me. The shipping will cost almost the same as what I paid for the product, so this means I am not getting my money back. I paid for POWDERED BEETROOTS and not GRAINY, ROCKS beetroots.

Bottom Line: No, I would not recommend this to a friend

They never send the merchandise, they never give you a tracking number, they just give you excuses, and then they will tell you it's been lost and you lost your money. Never buy here, they are thieves.

Bottom Line: No, I would not recommend this to a friend

I have been a customer of Piping Rock for eight years or more. I have had a skin condition which has unfortunately for three years which has practically destroyed my life and my health. Piping Rock has been there for me every single time they have come through with flying colors. It has not taken more than a week or maybe 12 days to receive my order. One particular time I made an order of over $200. I found out my doctor wanted me to take some different amino acids, but I had already opened one of each of the bottles and was taking them. I called Piping Rock and they said no problem, send back the bottles that you have opened and that you have not opened and we will refund your money no questions asked. I was shocked beyond belief. I sent all the products back and they refunded the money except for what I kept...within a few days. I can always depend upon Piping Rock. Their products, especially their oils, for the price you can’t beat.

I order their lavender and thuja, ylang-ylang, eucalyptus, tea tree lemongrass, cedarwood, spearmint peppermint, elemi, sandalwood, cinnamon oil, oregano oil, and bergamot, geranium, castor oil, and almond oils. All of these oils have been excellent quality, for what I have needed. I can’t say enough good about Piping Rock.

I recently purchased on one of their crazy deal sales of 6 containers of pea organic protein for just under $4. I added my own spirulina and chlorella, so had a perfect protein powder for me since I can’t have whey. I use the beet powder as well. I have never had a bad experience with them. Prices (if you get a crazy deal) are better than any place I’ve found.

Great customer service!

Thank you Piping Rock!

Bottom Line: Yes, I would recommend this to a friend

The estimated delivery for a product was 1-2 weeks, it has now been 4 weeks and still no sign of the product. To top it all off, the customer service is beyond poor, and have nothing to say besides "keep waiting it's on the way." I ordered early November to avoid the Christmas rush, who knows how long it would take if you ordered in December. I would not recommend using this company if you need anything to arrive within a month.

Bottom Line: No, I would not recommend this to a friend

I ordered some supplements from this website. It's almost three months is going to finish but until now I didn't get my order. They have taken money from my account, but simply they are saying the order has not yet reached and they are not responsible for this...

Of course, they are purely responsible for the orders until it reaches the customer, but they are saying some silly reason for their fraud service...

We can't complaint also, but we can report to Google to stop their service...

They are not worthy to sell all over the world, they are doing fraudulent things in the name of DHL service. I checked with DHL and they said most of the customer complaints are about the same issue against Piping Rock, it's a total fraud company like this, they said...

So please be aware of this company, before going to order you should check the company reviews from Google, then order. Please don't waste your money...

Bottom Line: No, I would not recommend this to a friend

My first order was canceled without my knowledge.

My second order was undelivered, the refund was said to be transferred to my bank account, but I did not see any transaction of transfer with the same amount or description of refund.

My third order is again undelivered and saying it is lost in transit and they cannot offer a refund for lost orders. The last response I got from their customer service goes like this...

"I have checked the tracking status of your order and I could see that your order is undeliverable and after which there is no update from customs end.

As you've chosen DHL your package will undergo less inspection and will be subject to fewer duties through customs. However, this option does not include tracking information and generally takes longer before being delivered. We cannot offer refunds for orders shipped via Airmail that are lost.

It looks like your order is lost in transit. Unfortunately we're unable to arrange for a replacement (or) process refund at this time, please accept our sincere apologize."

This is totally disappointing and a waste of money. I believe this site is a fraud.

Bottom Line: No, I would not recommend this to a friend