PillPack

I’ve lost track of the number of times these clowns have failed to get refills or notify me of a problem with a refill. They routinely ship packages that do not have full and complete medications.

Their “customer service” is entirely made up of “we’re sorry,” and “that shouldn’t happen.” Nothing but words, no improvement after multiple issues.

Worst. Pharmacy. Ever.

Avoid.

I have switched to CVS who offers a similar service.

P.S. I am certain that someone from PillPack will post the usual “we’re sorry” and “this is not the service that we mean to deliver.” Don't be fooled. Like others here, I have been told that the doctors don’t return calls and faxes. Like others, I have spoken with close to a dozen “supervisors” and “managers.” It’s all a shell game and a joke. Nothing ever gets better. They are NOT sorry, and this IS the level of service you should expect. Don’t be fooled. Take these 1-star ratings to heart.

Bottom Line: No, I would not recommend this to a friend

This is my first order with them. Very good customer service. I pay less for my medication with them than at my local pharmacy. Plus it is winter time now and this convenient for me because I have a disability and I have trouble getting around in the winter time, and this will help me. Thank you PillPack!

Bottom Line: Yes, I would recommend this to a friend

This pharmacy is dangerous. Do not use them! This was the most horrific experience I have ever had. To the point that I had to use expired medication since it was more than a month to get them to even promise to mail the package (I was told that it had already been mailed several times), at which time it was easier to go to my local pharmacy.

I have probably 15 emails back and forth. During the calls that I did receive, I never talked to the same person twice, even after being told that they would take personal care and follow my order themselves. I had to repeat myself over and over. When I tried to call I was never on hold less than 45 minutes. Please, please beware. DO NOT use these people!

Bottom Line: No, I would not recommend this to a friend

I have issues with this pharmacy almost every single month. When I was on chemotherapy, they told me 4 separate times that my medication would arrive on time and it never did. I had to go without my medication for a week and fight just to get my medication. Then when I stopped taking the chemotherapy, they wouldn’t stop shipping my medication after asking them multiple times.

They’re always shipping out my PillPacks without medications because they fail to refill my prescriptions with my doctor, or they add too many medications causing me to throw away perfectly fine pills.

Every single month something happens. Wheather it be issues like them accidentally putting my medications in 4 separate PillPacks a day, or issues like them leaving out medications I need to stay healthy. I’m constantly having to fight between them and my doctor’s office, and it’s exhausting.

Bottom Line: No, I would not recommend this to a friend

They cannot follow simple instructions. Doesn’t ship new medication but waits until next delivery. Sends WRONG medication. Won’t simply think about how a patient takes their meds. Why would I want to take two packs at 6 am when you could move the vitamin to noon! Horrible customer service. Going back to pharmacy. Don’t waste your time or money.

Bottom Line: No, I would not recommend this to a friend

They said they were going to ship my medications and didn’t do it. I called them and they said they would overnight them, but I never got them. I guess my blood pressure and other meds that I need aren’t that important to them.

Bottom Line: No, I would not recommend this to a friend

Every year PillPack has made errors with the dose, or left out medications altogether.

Today they sent me a text that I need to call my internist about a refill, but they didn't say what medication. I called customer service, and the young lady didn't know anything and couldn't pronounce the name of the medication. I spoke to the pharmacist who told me that the medicine in the text was not the correct one and that I needed a refill from the cardiologist for a different medication . Then she said she found the refill. This was for a heart medicine that I cannot live without. I told her that I'm sure I'm not the only one this happened to, but thousands of people could be missing their lifesaving medications.

This has happened many times. I am tired of this and am looking for another company. And I may report tins to the licensing board of New Jersey or bring it to the news media.

Bottom Line: No, I would not recommend this to a friend

I have two older parents; Ma 81 and Dad 84. They were living at home until they really needed a safer home environment and so they are a nice assisted living apartment and fairly independent. Each has their own list of ailments, pills, and prescriptions. It was getting harder and harder to keep their medications straight, and it felt like I was going to the local pharmacy every other day. Then I had to worry about them taking the right pills at the right time, out of those little weekly pill organizers.

Then I read about PillPack.com. No more trips to the pharmacy, no more organizing pills, no more worrying about which pills and when my parents were going to take them. It was all done, and it shows up at my house once a month! It was easy to switch them from CVS over to PillPack. They do most of the work. They call the pharmacy and switch the prescriptions and insurance over; I did none of it. Co-pays are the same.

You can see everything online in your own account with a dashboard with all your meds, what they look like, information about each med, etc. The doctor's office calls them if there are any changes and should you need a one time or short termed, say an anti-biotic or right away or one time, I just have it sent over to CVS and pick it up that day. They can package pills by specific times, or morning, afternoon or evening.

Their customer service had been top notch. Always get a real person, fast service, and they are helpful with any question. It really has made both their lives, as well as mine less stressful and the meds more manageable. I really love this product and company!

Bottom Line: Yes, I would recommend this to a friend

Huge frustration with their constant errors that resulted in my not having medications when needed. And just an overall terrible experience with their lack of diligence, an app/website that does not reflect current information for accounts (missing medicines, wrong shipment information, etc), and despite the promises of a more seamless experience, I find it much easier to deal with my local pharmacy than to deal with these chuckleheads. Too bad, because there is a lot of promise to the concept. Unfortunately, the execution is just atrocious.

Bottom Line: No, I would not recommend this to a friend

Not a scam! Wonderful service, with Next Day Air for urgent items. Easy billing. Great use of technology to communicate via website, email or phone!

It is wonderful to have each dosage labeled. No more opening bottles constantly for each pill and no more filling pill boxes. If I am not acting right or do not feel well, the first thing my husband does is look at the pill pack. He can see exactly what date and time I missed a med and to remind me to take my meds, which fixes all my problems. With regular pill bottles, he does not know after work if I have taken my meds, accidentally taken them twice, etc. When I go on a weekend trip, I no longer need an entire basket for all 14 meds I need. I just put the pamphlet with the prescription info in my purse and three days worth of med packets.

Meds arrive at my door on time, but usually early even! PillPack is wonderful for many reasons, especially those with memory problems or just busy lives.

Bottom Line: Yes, I would recommend this to a friend

I went through a fifteen-minute phone conversation process just to learn that my insurance doesn't work with them. Unacceptable.

PillPack should check insurance first instead of wasting people's time.

Bottom Line: No, I would not recommend this to a friend