PillPack

The one thing I do like about the service is their prices. Being on many medications and also being on disability, lower prices are very helpful. However, the following are the problems I've dealt with since signing up with PillPack. After dismissing drugs for two months via customer service, I still received the medication and had to pay for them. One week I received my medications three days late another week I received a medication in a packet and I that I had no idea what it was (thank goodness I know what I take).

What if someone else receives the wrong drug unknowingly, then they took a double payment. I requested a refund nine days ago and customer service assured me they would put a rush on it. Nope, I went on my dashboard today and now it says that my debit card failed and that I needed to enter the correct information. Nothing about my debit card has changed in the last five months. They've always been timely returning my calls, they've also responded to my emails, but I don't think the departments work together smoothly. All I know is right now I don't have my refund and can't put gas in my car, buy groceries, etc. There are too many hoops to jump through.

Bottom Line: No, I would not recommend this to a friend

Stay away from PillPack! My wife has had the most horrible and frustrating experiences with them over the past week. They didn’t send all her meds, then we spent over 11 hours on the phone in 3 days trying to remedy the issue or at least get the missing medication at our local pharmacy! Trust me, they deserve frigging ZERO stars! You’ll regret dealing with them.

Bottom Line: No, I would not recommend this to a friend

I moved all my prescriptions from a local drug store. Big mistake. They immediately canceled all my prescriptions from my drug store, then took six weeks to actually ship my first shipment. This left me without meds for two weeks.

As bad, my first shipment was completely messed up. The number of pills per pack was wrong. The wrong times. It takes them four days to respond to any "urgent" call or email.

This is not ready to use yet. Great idea, but completely and totally a failure. Give it a couple more years to work at the mistakes. But probably avoid PillPack for all time because of the level of incompetence shown there.

Bottom Line: No, I would not recommend this to a friend

On the 3rd of July 2018, I began my odyssey with PillPack. I had a very helpful guy named Evan who took all my information and answered ALL of my questions appropriately. The next thing I knew, I received dozens of emails (22 to date) saying I had asked to change my password. I have NEVER requested to change my password.

So I called PillPack to see what the problem was. I was NEVER ALLOWED to speak to Evan again. I was told he is only available to set up the new accounts. BUT, Evan had told me that if I EVER had questions or concerned to "please call me." That was never "allowed." So after 34 emails and I have called and left 21 messages to return my calls and to date, NO ONE at PillPack has returned even ONE return call.

NOW, I am getting emails that they are prepared to ship my meds now, when I had requested the start date to be the 30th of July 2018. They don't return even ONE email. They do not even have all my insurances listed, that I DID GIVE Evan.

So, GOODBYE PillPack! But I have had to call my bank and all my insurance companies to not allow PillPack to bill anything on my behalf! A pain in my derriere!

Bottom Line: No, I would not recommend this to a friend

I called on behalf of my elderly mother to try to get price quotes and find out if they could provide her with two meds that come from a specialty pharmacy. They refused to give price quotes, kept saying copays would stay the same, and couldn't understand that under her insurance she pays a percentage, not a flat price copay. It got to the point where every time I started to speak the man interrupted me. It is quite obvious that they train their employees to avoid giving out prices. I figure if it's this difficult to deal with them on what should be simple inquiries, I don't want to have to deal with them on anything else.

Bottom Line: No, I would not recommend this to a friend

I changed my pharmacy to PillPack over a year ago. At first, they were great. But then things started going downhill. They would send my meds with a handwritten note in the box saying certain meds were not included in the shipment because they needed a refill and couldn’t get in touch with my doctor. They didn’t email or call me beforehand saying they needed my intervention to get the prescription refilled either.

Then, after several emails complaining, they did start calling me. However, it was an every month occurrence of them calling me to call and get the refill. My doctor office said they get calls all the time from pharmacies but has never received a call or fax from PillPack asking for a refill. I also kept sending messages via their smartphone app with questions or issues, but would never get a response back. When I first came on board with them, they would answer me within minutes no matter what time of day or night it was. Then I find out months later that their app doesn’t work anymore, but no one sent an email letting anyone know!

I switched to Simple Meds and love them so far. Oh, and they got in touch with my doctors on the first try.

Bottom Line: No, I would not recommend this to a friend

This service is painful to manage. Trust me, go to your local pharmacy, sort meds yourself, and save yourself a ton of time and hassle dealings with the idiots at PillPack.

Three weeks of calls to their customer service line (approximately 20 calls) and not a single issue resolved satisfactorily. In fact, each call seemed to come with its own issue. They never reply to emails with anything other than automated responses, and never make follow up calls regarding issues you raise with them via phone.

I had unauthorized shipments, was overcharged, they called the wrong physician multiple times, it took me three calls to get a simple Rx transferred from CVS, was not consulted about anything (start date, calling doctors, sending supplemental shipments, etc., etc.), and I still never receive a single PillPack from them! No communication at all. They took it upon themselves to make decisions that I never authorized them to make. It's unethical. Terrible service. Stay away!

Bottom Line: No, I would not recommend this to a friend

Really, I have only one minor complaint and some helpful information. I was told by an employee that they can only charge a 30-day co-pay. Supposedly their system can't calculate 90-day prescriptions which are a lot cheaper than paying every 30 days. I'll have to look into that more if this is the case. I can't believe their sophisticated system isn't able to do 90-day co-pays. They should be able to set-up their computers to do so.

But, if this is true, it's still worth it for me. I'm on so much medication. I have put my trust in PillPack, and they came through for me. They have saved me a lot of time and aggravation. It would take me what seemed like forever to sort my meds into little pill boxes (you know, Monday, Tuesday, Wednesday, and so on) then I had to make sure I counted them out properly, which wasn't always the case. I would double check and double check.

Oh, here's the helpful part: The hardest thing about getting started with PillPack is that you have to make sure you coordinate your prescriptions from the start. You should make sure you have at least one month left of your prescription. It may be a shorter time depending on when your doctor gets with the program and sends new prescriptions to PillPack.

So, trust me, it's all worthwhile, and don't forget PillPack has a phone and computer app. You can't go wrong. You can make sure they have everything right!

Bottom Line: Yes, I would recommend this to a friend

I have just signed up. I am hoping that they have gotten all the bugs out of their system. The reviews above have more negatives than positives. Signing up was a pain. The person who helped me seems to be in deft or in another world. I am going to try them for myself and see if things work out. If not, I will cancel.

Wish me luck.

Bottom Line: No, I would not recommend this to a friend

I started using PillPack on January 1, 2018, and I absolutely love it! Your pills come pre-packaged for am, noon, afternoon, and pm, and it's so convenient. I don't have to worry about remembering to take all my pills! I was recently diagnosed with Alzheimer's and was forgetting some of my meds, but I don't worry about that with PillPack! I feel so much better!

Bottom Line: Yes, I would recommend this to a friend

I tried them out, and they screwed up everything the first month. They promised it would not happen again, but they did again the second month. Then halfway through the third, they tell me they don't take my insurance anymore and I can pay cash for them and they will gladly continue serving me!

This was a horrible inconvenience. I would not recommend them to anyone! The biggest waste of time and energy switching everything to them, then getting treated like crap, only to just have to switch back!

Bottom Line: No, I would not recommend this to a friend