PillPack

I have given up. You need to fill your prescription before setting up an account with PillPack. If you don't, you'll be without your medications. You cannot navigate the website easily to be able to change your prescriptions. Good luck on getting that fixed. I've given it a couple of months and I just transferred my stuff back to my old pharmacy. It is not easier or convenient.

Bottom Line: No, I would not recommend this to a friend

I have been using this for a month or so, and my experience has been different from a lot of reviews on here. The medicine was correct and arrived on time. And the staff was very polite!

Bottom Line: Yes, I would recommend this to a friend

I've been using PillPack.com for several years now. First for my elderly mother who was having trouble remembering which medications to take when and more recently for myself.

You don't have to worry about individual pill bottles (unless you want to) and shipments come once a month about a week in advance.

Prices are the same as my regular pharmacy.

Customer service, the few times I've needed it, has been awesome.

You can't beat the service, convenience, and price.

Bottom Line: Yes, I would recommend this to a friend

PillPack appears to want to help you, but then they don't listen. They didn't listen when I informed them they were about to send the wrong dosage of medication and they didn't listen when I asked them to please verify medications prior to shipping because the same error was being made.

PillPack didn't listen when I asked to have a supervisor to call me so we could work this out and get the meds scheduled and PillPack didn't listen when they rescheduled my meds and still were going to send me the wrong dose.

If you want your meds in the wrong dosage, then call PillPack as fast as you can, and if you want a company that won't communicate with you prior to billing or shipments, then PillPack is for you.

If you want awesome personalized service, DON'T GO HERE. Go to your local pharmacy. They also have delivery programs that work...unlike PillPack.

Bottom Line: No, I would not recommend this to a friend

I ordered blood pressure meds. The first month was fine. Then they ran out and said they had a problem with their supplier. Not my problem. My whole point was convenience. Extremely irresponsible of them to run out. Not acceptable. Said I could go to my local pharmacy. What is the point of their business model? I cancelled.

Bottom Line: No, I would not recommend this to a friend

I'm an early user of PillPack. Slightly skeptical at first, I was quickly won over. We've had a couple of small hiccups, which they immediately resolved. They even handle 1/2 pills. My one nit-picky request is that the "rip-point" where each day's pills detach can be improved. The "packets" do not separate as easily as they should.

Bottom Line: Yes, I would recommend this to a friend

Don't even think about using them. They screwed up my order 3 months in a row. It's been painful.

Incompetent would be complementary. Multiple phone calls, the same result over and over again.

Bottom Line: No, I would not recommend this to a friend

Their promise is to send you all your pills at one time in packets. However, they do not do that, and if they can't easily fill one of your prescriptions, they will send the packets incomplete.

Here's the dangerous part. When you receive your pills, there will be no notification that pills are missing either in the box or on the packets. This is no problem if you only take a few pills. If you have to take many pills, you may not notice one missing and start taking them without the required pill. They do seem to think this is a problem since they say if you study your bill you can figure out that a pill or two is missing. In fact, after I called them, they still did not realize pills were missing, although it was confirmed on the original order.

When I signed up for the service, I requested a co-pay estimate, 20% more, but I figured the convenience might be worth it, but when the bill came, it was 30% more. For one month’s supply. They do not do 90 days’ supply, and here's maybe why - the cost of shipping. I received the packets in two white boxes, taking up about a cubic foot. My 30-day supply before PillPack fit is a small compartmentalized plastic box the size of a large book.

All in all, this service is not worth it and may be hazardous to your health.

Bottom Line: No, I would not recommend this to a friend

It's the worst. I was promised I wouldn't have any problems. I will never use this service again. They just put my health at risk. They told me that I would get my meds on the next day, well, it didn't happen. These meds help to keep my heart from beating fast. Now I have to go to the hospital because of this. Just be careful. I should have checked on this company before I switched.

Bottom Line: No, I would not recommend this to a friend

PillPack is an attractive service, but their processes are error-prone and amount to deception.

I am converting to PillPack (a process which began in August, and is not yet complete in November).

PillPack either can't or won't set up prescriptions for future fulfillment, because the insurance company indicates I received a 90-day supply 45 days ago. Instead, they require repeated calls by the customer to determine if they have in fact included your order in upcoming packs. Note; I am not asking them to ship now, I am asking them to package and ship at a set future date. Their response is "Call us then."

Stay away from PillPack.

Bottom Line: No, I would not recommend this to a friend

I called, then emailed (when I noted it was not corrected) to ask them to change the date of my delivery. Both times they confirmed the change would be made. Today received a text from PillPack with the wrong delivery date. Infuriating. The Customer Service rep I initially spoke to on the phone seemed to have no interest in helping. I hope my meds are still on my porch when I return from vacation. Otherwise, I like the service.

Bottom Line: Yes, I would recommend this to a friend