Nurx

I tried Nurx for the first time about two months ago. In the beginning, the care team was very nice and responded well. I had no problem getting a prescription. I ran into a problem with my insurance. I was attempting to get it while my current insurance would he running out at the end of the month, but Nurx told me my "insurance had been terminated". I accepted this because I assumed it was because of when I was attempting to get the BC, so I paid the $15 for a monthly supply. It came fine, no problems. Once the 1st of the new month came, I added my new insurance. When it was time for a new pack, I received the same message from before, which could not be correct as my insurance was brand new! I went to The Pill Club and just received my first shipment. No problems, no questions about my insurance, and great customer service with other goodies alongside three months of pills! Unfortunately, because of my struggles with insurance and no help from their customer service about it, I would not recommend.

Bottom Line: No, I would not recommend this to a friend

Absolutely horrible customer service. My cousin, who is a minor and I am the guardian of, and I sat down to get her some Birth Control after her doctor gave the OK. She needs help with these sort of things. She got birth control from them in the past but there was no insurance. She now has a Medicaid plan - it is a family plan under me since she is still a minor. The health insurance company no longer sends cards and there is an area to upload a card that you cannot skip. I've been trying to figure out what to do if I don't have a card for a WEEK now. I simply ask them how to submit insurance info without a card and they give me the run around each time. I feel as if though since I told them she has Medicaid that they are now just completely ignoring our requests. My last message asking what to do was seen by Nurx and ignored. It says on their website they take IL Medicaid but then they discriminate against those who have Medicaid.

Bottom Line: No, I would not recommend this to a friend