NordicTrack FreeStride Trainer Reviews

I have used elliptical trainers for a minimum of three days a week for 20 years. This particular machine is NOT recommended. It allows for minimal cardiovascular exercise, and puts tremendous strain on joints. Wrists, elbows, and knees suffer after using the FS7i machine. I have the 5-year extended warranty. A technician was sent to my home due to the issues mentioned. It was stated the machine is to blame. I contacted NordicTrack directly. NordicTrack's customer service representatives are poor. I called to discuss my concerns. All they did was state their 30-day warranty. I asked to speak with a supervisor and was transferred to another representative where the same poor service was given. I again asked for a supervisor and was transferred to the extended warranty after specifically stating I did not want to be transferred to them because there is no repair necessary. I WILL NOT do business with NordicTrack in the future. BEWARE!

Bottom Line: No, I would not recommend this to a friend

NordicTrack FreeStrider not worth the money

I ordered a NordicTrack FreeStrider. It arrived with a belt that was frayed and after a few uses wrapped itself around the interior of the machine causing the peddles to not move at all. I had to wait for a tech to come out and fix and replace the part. After a few more months of very minimal use, the motor lift broke and the machine would not incline. It took numerous emails to get what I needed from customer service answering the exact same questions repeatedly. I had to take apart the machine and replace the mechanism myself. About the same time frame later and just as minimal use, the motor lift is again not working and customer service is as atrocious. I will never order from NordicTrack again.

Bottom Line: No, I would not recommend this to a friend

I ordered my machine in December 2018. Arrived 1/17/19. Paid for white glove service. They came with no tools. Put it together and the first time I used the machine, pieces fell off and the machine rocked to a point it was unsafe.

Seven phone calls later and five hours on hold, I was sent 16 screws to try and fix myself, and finally had a tech come out. No washers used, screws not secure. Ordered washers. Finally the machine was done on 3/1/19. NordicTrack refused to refund the white glove service because "they had to pay for a tech to come to my house and fix the machine." No consideration to me for a paid product I could not use for three months and not to mention three different 1/2 days of vacation used for their mistakes. AND no manual to show how to operate the machine.

SAVE YOUR MONEY. Service is ridiculous. Should have read the over 700 reviews on Consumer Affairs. Only gave this a one-star rating because in order to post you have to pick a star. Otherwise it would have been ZERO.

Bottom Line: No, I would not recommend this to a friend

We bought this machine in November. It clearly had problems from the start. Customer service takes an average of 40 minutes to get through. Sometimes it just sent me to a deadline.

Once through, the customer service (which is ICON, the manufacturer) said "she'd never buy a NordicTrack." She also said she was in a call center where she was hired three months ago in a class of 20 and only three of them remained.

It also seems as if NordicTrack knew this part was defective before it was sold and they are backordered by the 100s. In an earlier call (I'm now on my 5th separate call to customer service; each one taking 30+ minutes on average to get through), the agent said: "we just got 50 of these consoles in, but I don't think you're far enough up on the list to get one." THAT'S how routine faulty equipment and bad service is. It's pretty acceptable and normal. Not at all what you would expect paying nearly $2000 for equipment. We bought this because we thought we were getting a quality machine.

It just seems like the whole operation, from manufacturer to customer service, is fundamentally poor in quality and not very concerned about it once they get your money. Buyer beware.

Bottom Line: No, I would not recommend this to a friend

I've had the machine for seven months. It was a little challenging to assemble at first, then it worked for only for three months and then it broke. The resistance goes all the way to max level, making it unusable. While the machine is covered by warranty, you don't get a tech when you call for help first two times. They actually make you do the repair yourself. And my repair was very involved. And it did not work. Three times. On the third time we got a tech, who came, but could not fix the machine; the waiting for parts is at least two week, and the waiting for a tech is at least three weeks. They refuse to refund and unable to fix it. Also, the call center people have no troubleshooting skills. I feel they sent some parts just because it is difficult to replace them and most people would quit.

Bottom Line: No, I would not recommend this to a friend