NewDay USA Reviews

I was at the end of my rope until they and their representatives came to my rescue. The care, consideration, and respect their reps showed me revived my faith in humanity. They guided me every step of the way on my computer, which I'm not very much adept at, and actually made it fun while doing it. I felt my life was over, but they made this ole 75-year-old man feel young again. It's like a second chance at life. It feels great to be able to hold my head up again and feel like a man again. Thank you for making me not feel like I failed myself and my family. With deepest respect.

Bottom Line: Yes, I would recommend this to a friend

Megan was very helpful and worked hard for us. We are very thankful for all she did. NewDay USA is helpful to veterans who need financial help. We would recommend it to any veteran that would need help.

Bottom Line: Yes, I would recommend this to a friend

Very pleasant working with Alec Lasalle. Very efficient and cordial and constantly checking to see if I was ok with the progress of my application. I highly recommend him. No service member can go wrong if Alec assists them in their endeavor. Thank you.

Bottom Line: Yes, I would recommend this to a friend

My loan for a refi was completed and closed in 30 days. The process was very simple and straightforward. My contact was very helpful and answered any questions I had.

As a retiree, I have bought a number of homes throughout my career, and this refi was by far the easiest and best of any mortgages I have had. I would highly recommend NewDay to anyone wanting to do a refi on their mortgage.

As long as you meet the requirements as explained on their website, you will be amazed as to how simple and easy the process is. I know some people have had a bad experience with NewDay, but it was usually caused by not understanding the requirements. Example: NewDay only does a mortgage on a new purchase or a refinance of an existing mortgage.

So if you understand the requirements, and apply under those requirements, you will be pleasantly surprised how easy and fast the process is. Kudos to the folks at NewDay.

Bottom Line: Yes, I would recommend this to a friend

Everyone knew what they were doing. Professional people. No asking for the same things over and over again. It took a very short period of time to do all the paperwork. Just shows when people know what they are doing everything goes smoothly. Great experience.

Bottom Line: Yes, I would recommend this to a friend

I don't have the words to express how great an experience it was refinancing through NewDay USA. Jonathan was terrific! The whole process could not have been easier, and I was kept informed every step of the way.

I sing your praises to everyone. Keep up the good work serving veterans.

Bottom Line: Yes, I would recommend this to a friend

Very efficient and professional. Zach Bean was available to walk us through the entire process, step by step, to keep us on track and on time. All but the final signatures were accomplished via email and electronic signatures, which reduces travel and costs.

Bottom Line: Yes, I would recommend this to a friend

A great opportunity for veterans to utilize the equity in their home for whatever needs may exist. An all-encompassing remodeling of my home was accomplished with resources secured. Two bathrooms, an entry hall and a complete kitchen including appliances, flooring, and paint were done. In addition, new doors and windows were installed. Upgrades and improvements beyond reach before NewDay.

Mr. William J. Couillard as my account executive set the bar to a new high for customer service. Courteous and patient in addressing all questions and concerns. Coordinated with first-rate people throughout the entire process.

An excellent experience I would recommend to anyone.

Bottom Line: Yes, I would recommend this to a friend

I had an awesome refinance experience with NewDayUSA. Alec was the best. Alec kept us informed every step, and it was great having only one person to deal with through the entire loan process. I have bought, sold and refinanced a few times in my lifetime but, this was by far the most organized and easiest of them all.

Without any hesitation, I would highly recommend it to any Veteran.

Bottom Line: Yes, I would recommend this to a friend

Let me start by saying I saw the ad for NewDay USA on TV and as a veteran (Army - 82nd Abn Div), I thought I'd give it a try. I was very impressed with how fast the background and initial credit check went. I was also impressed this loan was made available to a veteran like me that served nearly 50 years ago!

I then submitted the information required (which was quite a lot) and sat back to hear the results. It wasn't long before I was granted my Gold Seal Certification for $470,000 (the amount I requested). From start to finish, I closed within 30 days.

I would like to thank my Loan Officer Aaron Jacobson (License 1329933) for answering any questions I had and for all his help in expediting my loan.

Bottom Line: Yes, I would recommend this to a friend

Since my husband is a veteran, I went with NewDay USA and made no mistake in dealing with them. They were very helpful, patient and thorough in assisting us. Our loan was approved within a month, and they assured us that they are still there to help us. Thank you NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

The person that handled my transaction made me feel like they were doing me a favor. The communication was lacking. I would ask for a call, and I would get an email. Every time I talked to their associate, the numbers would change. I asked him to break it down for me and he couldn't. I had to put the numbers into an Excel worksheet and break them down myself, so I could understand. I have gotten three couples that I know that are looking for a refinance to look elsewhere. I still have never received a call from a supervisor like I asked. I will continue to tell people my story on how poorly I was treated.

Bottom Line: No, I would not recommend this to a friend

From the start, our Account Manager Sarah Gabrielle Mandel was outstanding. She understood that this was a complicated matter with many legal issues to address and she took the appropriate amount of time to ensure we understood every page of the file. My wife and I never felt rushed, and she answered our many questions with patience and professionalism. On the two occasions that we called her back with questions, she was again, patient and professional. I cannot think of a single unresolved issue we had with her, and I would strongly encourage my friends and fellow vets to ask for her. She is a real credit to your organization. She would have been a good soldier!

Bottom Line: Yes, I would recommend this to a friend

The staff was very professional and kept in contact with me during problems with third parties such as my bank and associations. The only problem is the money appears three days later than I expect it.

Bottom Line: Yes, I would recommend this to a friend

Total technology experience, no face to face (except appraiser and closing attorney), always dealing with computer, messages, and phone, however, this is 2018. The coordinator says one thing that will happen, however, in the end, two days before closing, it is a totally different story. Good news, the VA loan did close, however, for $30,000 less than we told we would receive for repairs. They way the funds were dispensed were totally unprofessional; if not dangerous in this third or fourth party system.

Bottom Line: No, I would not recommend this to a friend

Great and non-painful refinancing of our home. Matt Downing was outstanding with our experience in this matter with his candor and professionalism. Every transaction went without a snag, and they paid our appraisal.

Bottom Line: Yes, I would recommend this to a friend

With all the refinances we have done, NewDay has been the best. William Couillard answered all the questions that we had. He also explained the loan in terms that we could understand. He talked us through all the paperwork that needed to be signed online. We received copies of all the paperwork that was done for our loan process. This was the easiest refinance we have done. We would recommend NewDay to anyone that needs to refinance their home. Our interest rate was higher than other rates we saw at 3.75%, but NewDay rolled everything into our mortgage, which was good.

Bottom Line: Yes, I would recommend this to a friend

When I refinanced my home with NewDay USA, it was really easy. They talked me through everything. It only took me a few weeks, and I was done. I would highly recommend NewDay USA to anyone wanting to refinance or buy a new home.

Bottom Line: Yes, I would recommend this to a friend

Very well pleased overall. They kept me informed on everything that was taking place, or was going to take place. They answered all my questions and concerns, without hesitation. Almost everything went very smoothly. I learned a lot about what my wife and I hadn't taken care of for several years, like Title on the property and Title on the insurance.

I am greatly appreciative of Mr. Nick Pierce for helping us out. Great job. I will definitely recommend New Day USA. Thank you for your time.

Bottom Line: Yes, I would recommend this to a friend

As a Veteran, I applied for a loan to refinance my house. I filled out forms, sent them info and paid them a fee with one of my credit cards.

Once they collected the money, they vanished. Never returned phone calls or answered mails from me.

This is SCAM.

Bottom Line: No, I would not recommend this to a friend

I went to NewDay USA and applied for a loan, and when they called me, they said they do not finance manufactured homes. Their main page that you inquire on asks what type of residence and I checked manufactured home.

This is a complete lie, and nobody should use them.

Bottom Line: No, I would not recommend this to a friend

I was very pleased with the service I received no from my NewDay representative (Jesse). He was very professional, thorough and helpful answering all of my questions. I would recommend this lender to any Veterans looking to refi or start the mortgage process. Thanks Jesse and NewDay! Well done!

Bottom Line: Yes, I would recommend this to a friend

I was very impressed with the NewDay approach to refinance my loan with a VA loan. Kyle Stolte was very upfront on all aspects of the loan process. Very hi-tech loan processing paperwork was done via the internet, very simple. Kyle walked me through the process. Everything that was done as they said it would be. I would be more than happy to tell my Veteran friends, do not hesitate if they have a need for extra funds, just give them a call, they quickly responded and got the ball rolling in the first 24 hours of my call. My final synopsis very professional, highly reputable loan service!

Bottom Line: Yes, I would recommend this to a friend

You can have perfect credit, you can have a lot of assets like owning two homes free and clear, but if you make less than $1,725 a month, you won't qualify. Every other lender I talk to doesn't have these rigid income requirements.

Bottom Line: No, I would not recommend this to a friend

In December of 2016, I started a loan approval to purchase a house.

First, Sasha Malcolmson (the credit person assigned to me) was a complete "out-to-lunch" employee. I sent numerous copies of documents she requested and received no feedback and no phone calls. I left numerous messages to call me, with no return calls.

Then Teresa Ruck took over, and she was worse than Sasha. She promises that loan qualifications were on the way. On 4/7/2017 I informed Teresa that I put a contract on a house and needed loan commitment, and I have yet to hear from her. On February 5, 2017, I received a preliminary approval letter, which was three days AFTER IT EXPIRED.

Bottom Line: No, I would not recommend this to a friend

I gave these people everything they needed to verify what they asked for. 60 days later they come back to me and say they make fact-based decisions. Well, I gave one year of cashed rent checks, one year of water bills, one year of another utility bill, and they deny my loan because they said that they can't prove my residence.

Do not waste your time with this company. They do not look out for vets; they look out for their bottom line. Do your research and find a real company. All lenders will do VA loans, and they are more of experts than these morons.

I went with another company and was able to get my VA loan hassle free. I wasted two months with these morons, and screwed my interest rate since rates have increased.

Bottom Line: No, I would not recommend this to a friend

My husband is a disabled veteran and received a preapproval paper in the mail. We were a little hesitant about checking into it, but we gave them a chance. We got a GREAT guy named Jon Riley. He was very helpful and explained everything up front.

Our process took about two and a half weeks from beginning to end. We have a great rate, paid off our medical and credit card debt, and put money in our savings. It was truly a painless process, nd I couldn't be happier!

Bottom Line: Yes, I would recommend this to a friend