NewDay USA Reviews

We had put in a bid on three different homes, each time Hannah S. was emailing and calling me, keeping me posted. The third house was purchased. Hannah and everyone whom I talked to at that office were not only very professional but humble. My landlord was not happy with me looking for a home and has been very difficult, and Hannah has done everything possible to sign early, and we did. My family and I are extremely grateful.

Bottom Line: Yes, I would recommend this to a friend

I wanted to refinance my house to take out money to pay down bills in preparation for retirement. Elana was very helpful. What I most liked was that I had a plan in mind but needed the money to get started, and I wanted to eliminate my PMI. The fact that NewDay would get me the most money possible and not dictate which bills had to be paid was exactly what I needed. The whole process took 30 days from my first phone call until the money was in my bank, more than 10 days sooner than Elana's original estimated timeline. I could not be more satisfied with her service. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Thank you, Sean Kelley, for your untiring performance in getting everything together and completed. You are clearly a high performer, great job! From start to finish Sean informed me to the complete end.

Bottom Line: Yes, I would recommend this to a friend

I have purchased a lot of houses in my 71 years of moving around, and I have to say that working with Destinee at NewDay was the best ever bar none!

First she qualified us while we were on the phone and set some prices we could purchase a home and worked with me to not give the realtor what we were approved for but what we wanted to spend.

This brings me to our realtor that Destinee found for us, Christie, was the absolute best choice she could have picked. I do not know what the qualifications she had for a realtor, but Christie was totally awesome, to say the least. She never showed us anything we had not specified or ask to see, and she stayed within our price range and didn't do what normal realtors do of showing you houses out of your range. Christie was dedicated to making sure we were taken care of and never left us in the dark about anything. She was upfront about everything, and she kept her word with all our dealings. She was so good that the house we finally chose was a "for sale by owner" and the owner did not want to deal with a realtor and we made sure that Christie got her commission for all she did for us. That is how good she was for and to us.

I have nothing but greatness to say about our whole experience with NewDay and all the people we dealt with. Everyone was extremely helpful and always thanked me for my service.

As I stated in the beginning, this was absolutely the most pleasurable "buying a house" that I have ever done. All the way from the loan to the closing.

Also, I love the online signing of documents. This was a first for me, and it was awesome as well.

I could go on, but then you would think I am just blowing smoke, but please know the whole experience was totally awesome for the normal pain of buying a home. BOA took me three months to buy a home and a LOT of headaches and hassles.

THANK YOU ALL for all you did to help us find a new home so we can move out of the combat area of Kansas City Kansas!

Bottom Line: Yes, I would recommend this to a friend

I will be very blunt. I am thankful for their company's assistance from the start to the end. My questions were always answered in a timely matter. The one problem that I have was not being told at the beginning of the actual steps that would be taking place, such as, after the appraisal took place, which my rural home would need a good sample for E-coli and the other things. That sample needed to be taken by professional business and I paid that company. Also, the termite inspection was mandatory, and I paid that also. Both requirements were for the VA loan that I got. Then the paperwork was then signed. That was the only problem I had with the whole process.

Bottom Line: Yes, I would recommend this to a friend

We received outstanding assistance from our loan officer, Kelly Lotosky. She kept us informed each step of the way and always was prompt in returning our calls. She made sure that we understood what was needed on her end to ensure a quick outcome. We are very satisfied with NewDay USA and would not hesitate to recommend it to our friends.

Bottom Line: Yes, I would recommend this to a friend

Meticulous! I very much appreciate it Mr. Geslier's guidance, who made the process go so pleasantly. I just had to follow his instructions which were easy for me to acquire, whatever he needed. Thank you for your service and thank you for NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

Everything was great! My specialist went above and beyond for us. Ryan, you were wonderful! Any problem was addressed and solved immediately. I would highly recommend using NewDay, they really work for veterans.

Bottom Line: Yes, I would recommend this to a friend

I was very pleased with the service we got. William Boyd helped us all the way and we never questioned NewDay. I would recommend them to all my Veteran friends. I always got my questions answered in less than one hour.

Bottom Line: Yes, I would recommend this to a friend

From the beginning, NewDay, specifically Brandon, was top-notch. I'd dealt with American Financial Network and couldn't even get a return call. Each time I called Brandon, he answered or returned my call. Very professional. He worked our refi to our satisfaction, going above and beyond for us. We are very satisfied customers, and NewDay is Blessed to have an employee like Brandon.

Bottom Line: Yes, I would recommend this to a friend

The relief and peace of mind are beyond words to explain at this time. I felt trapped and in bondage to my debt and now feel in control once again! Even though my team changed halfway through the process, the transition was seamless! Thank you!

Bottom Line: Yes, I would recommend this to a friend

The NewDay team help guide me through the entire process of purchasing a new home. Professional, punctual, and most of all, friendly. The knowledge level that I received was top notch. I will always use NewDay for any future needs and have already recommended NewDay to some of my old army colleagues.

Bottom Line: Yes, I would recommend this to a friend

My wife and I wanted to refinance our home loan. I had never used my VA eligibility before, so I called NewDay. I had seen the commercials on television, and that’s why I called.

I was connected to John Thornton. I told John what my wife and I wanted to do and from that point on, John explained who, what, when, where, and how NewDay was going to make this happen! John was available anytime I had a question or concern! I was impressed!

Thank you so much for all the hard work and attention to detail! Semper Fidelis!

Bottom Line: Yes, I would recommend this to a friend

Excellent. It was handled well, and Reece Andrews was helpful and accessible throughout the process. Overall it was a much better - and faster - experience than I have had dealing with others. They get all five stars as a rating. Peace.

Bottom Line: Yes, I would recommend this to a friend

I was not very pleased with the interest rate. I feel it could have been a little better. Since I have undertaken this refinance, I have been offered interest rates as low as 4.63. Your Rep was not very sociable, and his response to my email or text questions were very slow or non-existent. Sometimes I had to ask more than once. Although he sounded nice, maybe he was overloaded with a workload. I don't think I would recommend NewDay. I would suggest shopping around.

Bottom Line: No, I would not recommend this to a friend

Excellent service from Mr. Rosati. I feel he went the extra mile for me. I was apprehensive after a bad experience from another lender that insisted I lie about my income and was pleasantly surprised with his approach and sincerity.

Bottom Line: Yes, I would recommend this to a friend

Working with NewDay USA was simple and a pleasure. Our agent (Michael Day) was very polite and professional. He was in constant contact with us throughout the entire loan process. They do require a lot of paperwork to be signed and proof of finances and employment, but this is understandable when purchasing a home. Michael was patient and courteous through out the process. I would recommend NewDay USA to my veteran friends and family. They helped me when no other place would even try. Thank you to Michael and NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

It was the worst experience I've ever had when buying a house. I was lied to, tricked, and had to keep sending the documents over and over again. "Someone kept losing my paperwork," and no one knew who it was. I spent thousands of dollars paying for hotels and moving trucks. This veteran was homeless for two months due to their people dropping the ball. I feel they owe me some money for the way I was treated. This company is the worst. Needless to say, we are very dissatisfied with NewDay USA! I will be consulting an attorney to recover the money their company cost me. I have also started a social media campaign against this company. Get your stuff together!

Bottom Line: No, I would not recommend this to a friend

I think everyone I had to speak to, Sean Wall and Collin Hall, were incredibly nice guys. Really easy going, always answered the phone, just overall great guys to do business with. One thing that could have been better, which would have made this process a 9 out o 10 (cause nobody is perfect), is that I wish they didn't have to request the same information more than once. I swear, it was incredibly annoying, to have to resend things more than once.

Bottom Line: Yes, I would recommend this to a friend

Taylor worked extremely hard to get everything done in a timely manner. She was extremely helpful every step of the way. There was a lot of paperwork that had to move back and forth, and it wasn't always easy, but Taylor pushed on through and got things done. I feel like a burden has been lifted with paying off a lot of high-interest debt thanks to NewDay.

Bottom Line: Yes, I would recommend this to a friend

From day one Adam Hissong did everything to ensure we got the loan and were delighted with NewDay. I had no negative info in my credit file for over 30 years. But my debt ratio was high from living on credit cards while my business cash flow was low. Unlike other companies, Adam and NewDay gave me the benefit of looking at my total credit record, not just my debt that I was trying to reduce. With every issue, Adam took control and did whatever was needed to ensure we got the loan and were delighted in all matters. Thanks.

Bottom Line: Yes, I would recommend this to a friend

Really decent service. I was looking to refinance away from Wells Fargo. It was missing two key items though. With my other financial services, the customer service was a bit warmer and personal, they cared, but with NewDay, I felt more like a number.

Rates could be a little more competitive though with other institutions.

Bottom Line: Yes, I would recommend this to a friend

I cannot say enough about the service. I was kept informed along the whole process. I never had to call NewDay USA once. Every time a change or new paperwork was needed I was informed the same day.

Bottom Line: Yes, I would recommend this to a friend

Our account manager, Will Lyons, was professional and thorough. He spent significant time understanding our financial situation to get us the best possible outcome. I would recommend him to friends. Two areas that could be improved:

1. We were never given a heads-up that the VA appraisal process was much different from a commercial appraisal, particularly in that the appraiser is a government employee. This lack of communication caused confusion that could easily have been avoided.

2. Toward the end of the load, Will told us that the funds would disperse one week earlier than actually happened. This appears to be a simple mistake.

Bottom Line: Yes, I would recommend this to a friend

We were very pleased with NewDay USA. The process was so much simpler to refi through them than any one else we talked to.

Everyone we dealt with was courteous and so willing to help with our needs. The refi process from start to finish took less than a month and we received our checks within a few days of closing (and they came to us to close!). We have recommended friends of ours that served in the military to contact NewDay for their refi needs.

Bottom Line: Yes, I would recommend this to a friend

From the very beginning of the process, Bob Reynolds was definitely a pleasure to work with. He stayed on top of things and was able to help correct some errors in our credit report that we were not aware of. Additionally, all of the other people in this process were very considerate and helpful. We have been through the refinancing process before, and it was a nightmare. We truly appreciate everyone involved with NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

A complete and total success story with NewDay. As promised, they provide a very high level of service for their customers. I have not experienced as smooth a loan process in over 10 loan applications in my lifetime. The staff is responsive and the process moves along as advertised. I was treated with the highest level of respect at all times!

Bottom Line: Yes, I would recommend this to a friend