NewDay USA Reviews

Brandon Conover helped me through a rough time. He was patient and stayed on top of the process. His gentle nudges were just what I needed, and would definitely recommend the services NewDay USA provides.

Bottom Line: Yes, I would recommend this to a friend

From our first contact with Hannah Schaeffer, we knew we were in good hands. Throughout the lengthy process, this initial feeling was confirmed. She really accommodated us with a difficult situation with our builder, Ryan Homes. She and her team were able to extend our locked rate for an additional two days which made all the difference for us. We would and have shared this experience with our family and friends.

We are not sure what our order number is?

Bottom Line: Yes, I would recommend this to a friend

My agent, Brendan, was knowledgeable and demonstrated professionalism at every step along the way. Brendan put a personal touch from the start to the end.

Fastest real estate closing I've had, a painless transaction.

Bottom Line: Yes, I would recommend this to a friend

I've lived in an apartment since 2006 after a divorce. My dream, of course, was to someday own my own home.

I've seen the commercials about NewDay USA, so one night decided to make contact.

It didn't take long at all for Andrew Stout to contact me. To my surprise, he asked me a few questions and it seemed immediately pre-qualified me. I believe a day or two later Andrew requested some documents, which I faxed a couple of days later. It wasn't long at all when Andrew informed me I was pre-approved and to start shopping.

Within days I found my house, and within three weeks I closed.

This whole experience was so easy and quick, and Andrew was there the whole step of the way to assist. He did an awesome job.

Thank you, Admiral, and thank you Andrew.

Bottom Line: Yes, I would recommend this to a friend

I had a refinance through NewDay USA, my contact was Anthony Grecco. He helped me through the process, we communicated by phone and email. The process went smooth and Anthony was very professional and kept me informed of what was going on in every step. I was able to get the paperwork done in a reasonable time and it was very easy. The closing was convenient, they came to my house. I am very satisfied with NewDay USA. Thank you very much.

Bottom Line: Yes, I would recommend this to a friend

NewDay USA sent us an offer in the mail. We had a 30-year mortgage along with a second one with a balloon payment due sometime in the next few months. My wife liked their information. We had many offers to refinance with dozens of companies.

We called NewDay and Joshua Rosenberg answered. He was very helpful and informative from day one. He guided us through every step of the refinancing along the way. Joshua called us on a regular basis, letting us know what we needed to do and what documents needed sent or signed. When it came time for the closing paperwork, he arranged for a notary to come to our house for all the signatures. This was easier than buying our last car.

Thank you NewDay and thanks Joshua. I wish I could shake your hand.

Bottom Line: Yes, I would recommend this to a friend

In choosing your company, I was confident that everything would be according to plan. Our contact with them was:

William Lafemina

Account Executive

MLO NMLS# 1379802

Company NMLS# 1043

A man of due diligence and explanations of what was needed on my end. This is what I had hoped for, yes, a lower rate would have been nice, but aside from that, mission accomplished!

Thank you, and happy holidays! Semper Fi.

Bottom Line: Yes, I would recommend this to a friend

I would like to say that this process was a lot easier than I thought it would be. I am very pleased with the end result. From start to finish, William Lyons helped us through each step. It took 30 days to close, and we have used the cash out to pay off all credit card debt. It feels good to have that weight off my shoulders. Thank you a million times over.

Bottom Line: Yes, I would recommend this to a friend

Our consultant was Anthony (cannot recall the last name). Anthony was the epitome of professionalism and was extremely friendly. Anthony maintained communications almost daily, however, it was not infringing on our time. Anthony was pleasant and only called to provide information or to let us know if he had sent us an email that required our attention. The process was smooth and delivered on time and as discussed.

Bottom Line: Yes, I would recommend this to a friend

I was a little nervous going into this process as I hadn't done this in a while.

Joe Rosati took us through this process with ease. He was patient with our dumb questions. Joe answered all our questions and made us feel comfortable with the process.

Thanks.

Bottom Line: Yes, I would recommend this to a friend

We want to thank NewDay USA for outstanding service in our new mortgage. Mr. Clay Sweet was our point of contact from the beginning to the day we closed. We do not know how he came about in your company, but do not let him go. He is a fine representative of professionalism in the world. I only wish we had the chance to meet him and thank him for the help he provided.

Would it be possible to provide his mailing address so we can show our gratitude?

Thank you.

Bottom Line: Yes, I would recommend this to a friend

After closing, we were given a series of checks to pay off creditor balances that had already been paid off at least 30 days earlier. In fact, one requirement was that we send a copy of the payoff for our Tempurpedic mattress, which we did. Lo and behold, we received a check to pay off the mattress after we had already done so and provided proof. When we asked Jae White to reissue a check payable to us for accounts that were already paid in full, we were told that they could not do this and it was our responsibility to send the checks to creditors and wait for a refund. This is unacceptable, and I feel it is ridiculous that we have to deal with creditors to wait for refunds when we sent proof the balances were paid, and we were never advised that NewDayUSA were paying off balances that were no longer there at closing.

Bottom Line: No, I would not recommend this to a friend

From beginning to end, our experience with NewDay was a great one. Our main point of contact, Janet, answered all my questions in a knowledgeable and professional manner. The process took less than 30 days and we are able to continue forward with a lot less stress.

Bottom Line: Yes, I would recommend this to a friend

We wasted a lot of valuable time jumping through hoops to get all the information asked for, and in the end, they did not help our situation. We discovered we should have talked to our original mortgage lender from the beginning.

Bottom Line: No, I would not recommend this to a friend

As a veteran, my wife and I were searching for a home loan that could be reasonable, quick, and less complicated than most other mortgages available to us. I saw the television advertisements by NewDay USA and decided to give them a call. I spoke to a friendly and knowledgeable representative named Destinee Stice who offered their services to us in an easy, understandable way. We followed the step by step requirements and finally after eight months of searching, making offers, and a couple of heartbreaks, we finally found our dream home! The mortgage paperwork was done in a quick and fairly easy time frame. We couldn’t have done it without the help of Destinee and NewDay USA! Our sincerest thanks to Destinee and the team from NewDay USA!

Bottom Line: Yes, I would recommend this to a friend

Originally, I applied to NewDay Financial for a VA loan, as I was under the impression that the law had changed somewhat and a veteran who served six years in the USAFR would be eligible. After much ado, I had to revert to FHA for my loan. Mr. Warren Gatewood was my agent and he provided excellent service to me and was able to answer many of my questions along the way.

Bottom Line: Yes, I would recommend this to a friend

As a veteran and based on my personal experience, I would recommend NewDay Financial Services to any veteran who appreciates being treated with courtesy and being recognized for service to our country.

My father was a prisoner of war in Germany and my father-in-law’s feet were frozen in the same war in Europe. I served in the Honor Guard in DC.

The sincere and consistent respect and appreciation for my service from the first phone conversation with our agent, Abraham, continued until his last call of "It’s all done, and you are closing."

We closed two weeks earlier than expected after a lot of required paperwork, since I am a small business owner. NewDay’s requirements were consistent with what I thought should be required. I felt Abraham was advocating for me and helped to decide on the best refinance for my personal situation. He presented the first day what would be required and followed through just as he said.

Abraham and the NewDay Financial Services he represents would receive a 10 plus rating in my experiences with banks and loan officers and the loan process.

Thanks to you, NewDay Financial, it IS a new day!

Bottom Line: Yes, I would recommend this to a friend

It took six months to complete this evolution. The requirement of the VA to have the repair work completed BEFORE the loan could be closed created an ongoing situation of requiring one document after another, even though my retired/part-time employment was fully documented at the start. Additional requirements of inspections, water testing and change of roofing contractor caused delay after delay. While the closing did bring debt relief, the final cash-out was $20,000 less than initially requested (only $5,000 to me), meaning other home repair projects could not be attempted.

On a brighter note, Mr. Bernard Rocha was the epitome of professionalism and tenacity, trying to explain these requirements to a very frustrated client, and seeing this loan process through to completion.

I am a homeowner. I am NOT an electrician, a carpenter, a mason, or even a very good painter. The additional repairs required outside skills and up-front money that I didn't have. My overall impression, after three months, was New Day/VA didn't trust me to accomplish repairs to my house (that I've lived in for 26 years) on my own time, with money from this loan. It will now take more time and creative thinking for a kitchen renovation and bathroom renovation that my wife so dearly wanted.

Bottom Line: Yes, I would recommend this to a friend

Working with NewDay USA and Mr. William Boyd was a rewarding and successful endeavor. Their interest and assistance to the veterans of this country are both laudable and unusual. Most companies get a frown and simply tell you VA financing is either not available or just too difficult for them to accomplish. These folks, Mr. Boyd in particular, was not only interested but anxious to assist and stuck with us from start to finish. His and this company's professionalism and dedication to the veterans of the United States military is seldom appreciated as they do. Thank you from the bottom of our hearts.

Bottom Line: Yes, I would recommend this to a friend

My agent was very helpful and patient. When I made a call, I was desperate for help. I was contemplating on filing for bankruptcy as my last resort, although I don’t really want to do it. The appraisal was quick, and the closing was only a few days late than expected. I was pleasantly surprised. Thank you for the assistance.

Bottom Line: Yes, I would recommend this to a friend

My family and I thank NewDay for an opportunity to reboot out financial circumstance and put us back into a clear path forward to financial security.

Our NewDay representative was so very helpful during this process. He stayed in constant contact all the way through. He gave sound financial advice and, as a veteran, made me feel special.

Thanks NewDay.

Bottom Line: Yes, I would recommend this to a friend

Starting working with NewDay in January 2018 to refi through a VA loan. I got the usual "hurry up and wait" from the VA, so I gave up. The representative from NewDay suggested FHA. In previous years, I had been denied many times from other financial institutions, and it looked pretty bleak. My confidence was down, but I decided to contact NewDay after many mailings from you. I am glad I did. Still, my lack of confidence in securing a loan from NewDay was looming because of so many other rejections. As a result, I will now be able to make the repairs to my house and stay in the house. Thank you Mr. Boyd and NewDay.

Bottom Line: Yes, I would recommend this to a friend

I was impressed by the professionalism that I received from this company. Michael Stoka continually updated me, so I knew what was happening and when. He was an outstanding representative to their organization and was very knowledgeable about their product. If anyone ever asks me for a refinance or any of their products, I will definitely give them a glowing reference.

Thank you for helping me through this process. I deeply appreciate your help.

Bottom Line: Yes, I would recommend this to a friend

This was my first time doing a cash-out refi, no idea what to do. Neil walked me through the entire process, explaining everything (in easy to understand language!) that we were doing. From beginning to end, 100% professional and helpful. I got everything I wanted and more. Even after I closed, Neil was still available for any questions I had. Great guy, great company. Highly recommend. Thanks NewDay.

Bottom Line: Yes, I would recommend this to a friend

To whom it may concern:

I just want to reach to your company to show appreciation in excepting and expediting my loan. The loan officer was courteous and professional in guiding me through the VA refinance process.

Again, I'm very grateful for your company and employees' in helping me through this loan application at a very difficult time due to death of a parent.

Regards.

Bottom Line: Yes, I would recommend this to a friend

I am a real estate attorney and deal with mortgage providers every day. NewDay USA is first rate. My Account Executive, Ben Taylor, was in contact throughout, saw to every detail, ironed out every wrinkle, and, honestly, was a pleasure to do business with. I would recommend them first to any veteran over other lenders.

Bottom Line: Yes, I would recommend this to a friend

Excellent service in all areas of financial knowledge in buying or refinancing a home. All my questions were answered, and all the paperwork was completed and sent to me in a short period of time.

I will let friends know how NewDay USA goes above and beyond to help all the troops with home financing.

Bottom Line: Yes, I would recommend this to a friend