NewDay USA Reviews

This was and has been my most memorable experience of all time, and I don’t mean to sound like I’m buttering it up. From the start of our journey to this beautiful whole new life ahead of us, I can honestly say, I was honored by our agent's professional leadership and service. The experience lived up to promises made and promises kept. To that point, we are thoroughly pleased and excited to begin a new relationship and will always remember how we got here! I'm only 65, served four years in the Army, heavy artillery, my dad is approaching 90 and spent 27 glorious years in the Air Force, first as airman and then to war in Korea and back to the states as a recruiter and finally OCS, officers candidate school, and retired 27 years a lieutenant colonel. Thank you admiral for a great experience and a valuable team. We salute you!

Bottom Line: Yes, I would recommend this to a friend

I decided to try NewDay USA for my first home. Charles Clark was very helpful and answered my questions, more than once. He and my realtor, Lawana Whaley worked together very well to find me that perfect home, and it was, in a very short time. Love it! As a room that my four rescue cats will call their own. A fenced in yard will be great when I have a service dog. I said I needed elbow room and lots of light. Well done. Thank you for making this a positive experience for me. I will recommend NewDay USA, Charles Clark and my realtor, Lawana Whaley, here in Hot Springs, AR.

Bottom Line: Yes, I would recommend this to a friend

Brandon D. helped us so much. He did a wonderful job from start to finish. This was our first refinance and even when little things got in the way he worked with us to solve them. I will be sharing NewDay with all my family and friends. Thank you!

Bottom Line: Yes, I would recommend this to a friend

I am so pleased with the outstanding services that were provided to me by this organization. I had Mr. Ryan Watson as my account manager and the outstanding manner in which he handled my account is unbelievable. I needed to consolidate my credit card debt and refinance my home to VA, but did not believe it could be done. Mr. Watson told me, "let's start an application and I will get back to you later this afternoon with options we may be able to do." He worked out several options and we decided on the one that just closed. I was in an interest only conventional loan which would have almost doubled my payments in 2020. Mr. Watson really worked hard to get me this VA loan, he kept us abreast of where the process was at all times, and we are amazed at Mr. Watsons the knowledge of all the aspects of the loan. Mr. Watson answered all our questions and always gave us advice and options on which way to go. Thank you for having such dedicated individuals on your staff.

Bottom Line: Yes, I would recommend this to a friend

We were referred to NewDay by a friend who had refinanced their home and had a good experience. Upon contacting NewDay, we were immediately contacted in return and began the refinance experience. Because everything except closing was done by email and phone conversations, it was a fairly simple process. The response by our contact person was almost immediate each time we had a question or emailed paperwork. He made it easy and as brief as possible each time. The only hitch we had was receiving the payout checks to two of our creditors and ourselves. We were told they would be overnighted on a Friday the 15th but did not receive them until Monday the 18th. We assume this was because it was a holiday weekend. We will absolutely refer anyone we know who is thinking about refinancing their home to NewDay.

Bottom Line: Yes, I would recommend this to a friend

I am very satisfied with the way my refinance was handled. Everything went very smoothly. If I have a complaint it is on the closing. I didn't understand how the bills that were included in the refinance would be paid. I was very surprised to receive checks, which I had to make sure were mailed. I handle all my bill paying online so I had to print off statements to include with the checks to get the monies credited properly. This was a small inconvenience and really my only complaint. I feel I should have had this explained to me during the process so that I could have been prepared.

Bottom Line: Yes, I would recommend this to a friend

We are very thankful and impressed with NewDay and our Loan Manager, Zach. We have had similar loans such as this through our 50-year marriage and this was amazing, as we were "walked" right through due to Zach's explanations and courtesy.

He was available for ALL of our telephone questions and requests! THANK you so much for processing our loan to renovate our home in Sun City!

Bottom Line: Yes, I would recommend this to a friend

The loan process was well organized, simple to follow in providing required documentation and not time-consuming. I appreciated the professional conduct of my account manager (Alexander E. Herrera) who went out of his way to ensure my loan was completed in a timely manner.

Bottom Line: Yes, I would recommend this to a friend

NewDay sells your loans folks! Better read the fine print! They sold mine to a po-dunk outfit called Freedom Mortgage and they are a DISASTER! Just refinanced again in order not to deal with this incompetent mortgage company. Is NewDay a good refi for Vets? Heck NO! The current CEO is more about telling you how many years of service he has in his commercials rather than keep mortgages in-house for all vets. Keep in mind that they have been sued as well in the past by a veteran organization! It's a swindle. Warmest regards, Retired Commander.

Bottom Line: No, I would not recommend this to a friend

Nathan Majcher was my loan officer. The process was extremely professional and no surprises. We had a couple of small glitches, but Nathan and your staff handled in a timely manner.

I would highly recommend NewDay and Nathan to any veteran needing your services. Good experience. Thank you for your support of veterans!

Bottom Line: Yes, I would recommend this to a friend

I understood that I had a difficult request, but along with Mike Perretti's guidance, we were able to track down the necessary documents to complete the loan process.

Even though it took a lengthy process, Mike was very understanding of my impatience and expressed confidence that a positive resolution would be met.

Bottom Line: Yes, I would recommend this to a friend

Michael Ishak guided me and helped me through the loan process. He was personable and respectful. It's guys like Michael who make a company successful.

Michael instructed me on what was needed. He put me in contact with vendors and the appraiser to schedule at my convenience. They were reputable and friendly.

Michael was there whenever I had any questions. Thank you for having such a professional on your staff.

Bottom Line: Yes, I would recommend this to a friend

Thanks to NewDay and Ms. Frac, the experience was great and informative. It started off slow with the first appraisal calling and doing a now show. Communication was great. I learned a lot and at the end of the day it all worked out. I’ve got a new beginning. Thank you.

Bottom Line: Yes, I would recommend this to a friend

The contact person with NewDay was very punctual and courteous. My wife and I both are very satisfied with the whole deal. Each step in the process was very smooth and very easy for us older people. I am very pleased to have used my VA loan right for the first time. My wife and I have now placed in a good financial situation. We feel safe in saying our financial future is on sound footing.

Bottom Line: Yes, I would recommend this to a friend

I contacted William Boyd and everything ran perfectly.

That is until days just before closing. I received an email from you that the loan interest had dropped. I call William up to find out if my loan interest rate had dropped. I had also tried to contact Trevor, (William's relief for the holidays) but so far neither one of them has given me the courtesy of returning my phones and my emails.

Bottom Line: No, I would not recommend this to a friend

Michael Coleman helped me refinance my home, he was amazing, a total gentleman. He was on top of everything, so patient with me. I have spoken with him about my predicament, and because of my bankruptcy, he was not able to help me until it was actually two years out of bankruptcy. I was so surprised when he called me and said are you still interested in refinancing my house, I was elated. Michael made it so easy for me, he really did all the work. I would recommend Michael and NewDay USA to all my military friends and family. It was a wonderful experience.

Bottom Line: Yes, I would recommend this to a friend

We are very happy with the way we were treated throughout the process of purchasing our new home from start to finish. Colin and Belle were terrific to work with, and their knowledge and understanding and experience was greatly appreciated. I would recommend NewDay USA to all Veterans wanting to purchase a new home. The way they take you by the hand and guide and advise you is nothing short of outstanding. Jeanne and I are more than satisfied and very, very happy with the whole NewDay USA staff. Without their help, meaning Colin and Belle, we probably would have never purchased a home at this time. Again I want to sincerely thank all of you for your superb job and trustworthlyness. Thanks again and I hope to continue to earn your trust. All I can say is FANTASTIC JOB.

Bottom Line: Yes, I would recommend this to a friend

My name is Rusty Smith and I was writing in regards to my wonderful experience with NewDayUSA and Megan Stoner. Megan was very diligent and thorough during this whole process and ensured everything was done in a timely manner. She was persistent, but never pushy, and that is a very thin line that she had to navigate and she did it beautifully. My situation was a very dicey one and she was able to make it work.

I am currently going through a divorce and we have accrued a lot of bills. I was not the breadwinner in my marriage, but a lot of the bills were in my name. Unfortunately, I was only able to pay the minimums on my already maxed out credit cards. The kids are still with me (19 + 11) and I was really losing the ability to make ends meet. I was in dire needs of this refinance and she helped make it happen, and I can't thank her enough. I already called and expressed my gratitude to her, but I also want to express my gratitude to NewDay USA.

I am an Army Veteran and I've been teaching High School for 13 years. I tried doing a refinance with two other companies. One said they could only give me 90% of my appraisal and the other company turned me down flat and said my debt to income ratio was way too high. NewDay USA gave me 100% of my appraisal, plus the 3.3% VA Refinancing fee. With the extra cash, I was able to pay $25,000 worth of bills and get my head above water.

I thank you for helping me get my life back on track, and my kids thank you too. If I am ever asked by someone who they should finance/refinance with, NewDay USA will always be my answer. Thanks again and God bless you guys.

Bottom Line: Yes, I would recommend this to a friend

It was an awesome time. The agent was very good at keeping us informed on a regular basis and he was very friendly at all times. There were times I was getting a little frustrated and he did his best to reassure us things were going very well. And we will be happy to refer them to others. Thank you for your service.

Bottom Line: Yes, I would recommend this to a friend

Both my husband and I have jobs where we can’t take breaks. This made it difficult to send information that was needed or answer calls. The appraisal took longer than what we needed. Getting inspection for wood damage was challenging. We live in a rural area with not much to pick from. The UPS driver left the envelope on the porch and it was soaking wet. Luckily everything dried ok. Our internet service isn’t the greatest, and we aren’t the most technology-savvy. We used our phones to send documents. It seemed like every day I send one more thing. With that being said, we were able to get the loan we wanted.

Bottom Line: Yes, I would recommend this to a friend

I am a veteran. I had some medical procedures, and my medical bills were piling up. I ran out of cash to pay my bills. I tried other mortgage companies for a refi on my VA loan and was turned down. NewDay was able to get the refi and was able to pay off most of my bills, and also take out $17000 cash for future medical bills.

Bottom Line: Yes, I would recommend this to a friend

Reggie Tankard assisted us throughout the refinance process and was awesome. Great knowledge, he showed great concern for us and was very professional.

He was there for us each step of the way.

Bottom Line: Yes, I would recommend this to a friend

I was fortunate enough to have Charles "Jacob" Perry handle my refinancing. This was not my first time refinancing my mortgage, but it was my best experience. Jacob was professional, kind, patient and personable. He knew how much this meant to me and worked tirelessly to complete it. He is an invaluable asset to your company. An outsider would have thought he was handling a family member's application; that is how dedicated he was. I not only applaud your service to the veteran community, but also for having people like Jacob at your organization. Jacob is incredible!

Bottom Line: Yes, I would recommend this to a friend

The point of contact, Rose, was always available for questions when I had them and usually pretty helpful, except when she moved the goal post. Don’t tell me I need to do A, B, C to be able to close, then change the requirements once A, B, and C have been met. That just makes an already stressful relocation worse. The referral to the HomeAdvisor was great, they found me a great realtor who was super helpful.

Bottom Line: Yes, I would recommend this to a friend

NewDay USA was the best financing company I have ever dealt with. Aaron Jacobson was the easiest person to help me out. I am a retired veteran and I wasn't sure how easy or hard this process would be. I would recommend NewDay USA and Aaron to anyone who asks.

Thank you Aaron and NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

We had FANTASTIC customer service from Andrew Engel! He went above and beyond all of our expectations! Hats off to this fine gentleman! When our money did not get submitted to our account, he took the necessary steps to ensure we received our money by overnight expressing it to us!

Bottom Line: Yes, I would recommend this to a friend

I was nervous and doubtful in applying for a VA refinance loan as I had heard how hard they are to get approved, but with receiving a letter from NewDay USA decided to give it a try. With calling, I spoke with Ashton Hayes and was pleased with his responses and professional tone and felt if a loan could be done, he's the man to help me, and from there on the process of closing my loan went smoothly and efficiently.

Bottom Line: Yes, I would recommend this to a friend