NewDay USA Reviews

Could have been better. NewDay advertising says you don't need to check income and home value. For my loan you did both. I don't mind either, but it took time added to the process. Your agent kept asking for more and more info, much of which he admitted made no impact on the loan, such as sales info on a piece of property that I no longer owed. I bought 4 houses and did several refis. This is the longest it ever took and to close the most aggravating.

Also, I told the agent that the MAIN reason I was doing the refi was to get away from the crappy service that I got from my present agency - PHH. Guess how surprised and disappointed I was to get my first NewDay bill FROM PHH. Shouldn't your agent have told me that going to NewDay did not get me away from PHH?

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Excellent! Spent 3 and 1/2 months ‘waiting’ to complete the process, rarely got updates or replies to my calls. Contacted NewDay USA, Kevin Dennin, our Account Executive, and service was like going from night to day. Kevin kept in touch every step of the way. Phone messages, calls, and emails were responded to either the same day or early morning the next. In 8 weeks papers were signed and we were done!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Highly recommended. Easy access. Helpful account representatives. Smooth procedures. Flexible closing signature procedure.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This is specifically for Alyssa and Admiral Lynch; I am telling the American Veterans what you are tonight, February 8, 2021. They will not refinance a manufactured home that books for $120,000 and that is insured for $120,000 plus contents on a permanent foundation. Located in Gods Country in Campbellsville, KY. FYI, last time I looked the VA guarantees manufactured homes on permanent foundations!

Bottom Line: No, I would not recommend this to a friend

This review is for a specific Account Executive who initiated a credit pull on me through Credit Plus without my consent. I only inquired what NewDay was offering since I already know what my current mortgage company is offering. I told this Account Executor who goes by the name Edmund that I will call him after a couple of days after I decided who to go with. But, I did not realize that Edmund already initiated a credit pull and sent all the paperwork in the mail and in email. When I told him after two days that I decided to go with my current mortgage company, he was very upset and even raised his voice on me letting me know how mad he was. I reminded him of our initial conversation over the phone but it did not matter. After that, NewDay USA keeps calling my home phone and keeps sending solicitation mails even though I told them to stop. I think they are only nice if you refinance with them. I found out about the credit pull when I did a credit report through my ID website.

Bottom Line: No, I would not recommend this to a friend

From our initial contact with NewDay, we were assigned a single contact person who guided us through the entire process from start to finish. He carefully explained each step of the process, letting us know what to expect next. He was always very proactive in letting us know how our application was going. He was also very helpful in answering any questions, or addressing any concerns that we had throughout the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Our account executive, Mr. Korczynski, was great to work with; he was very knowledgeable and thorough. The entire process was fast and convenient, he made sure we knew what to expect at every step of the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I called to get a refi quote and in less than one week we were setting a closing date. The whole process went smoothly and pleasantly, Gabrielle was personable and professional.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Experience #1: Closing papers lost, identities jeopardized. Second closing necessitated.

Experience #2: Mortgage sold to another company before the first mortgage payment made.

Experience #3: Property tax escrow fouled up to point over an hour on phone with new mortgage holder required. Problem still not resolved.

This is how NewDay USA treats vets!

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Joe Hall and the entire NewDay team had only one thing on their mind, making my dream of homeownership come true. Joe just made everything so simple. In the beginning, when I first started looking into buying this home I thought that it was something that could never happen, but NewDay showed me it was. I believe God puts people on your path to help make your prayers come true and Joe Hall and the people at NewDay were definitely on that path.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Our experience refinancing our loan with NewDay USA was excellent from beginning to end! This is mainly due to the exceptional service and personal attention we received from NewDay USA agent Tayler Noel Reno. She was very responsive to all our questions and communicated with us by phone and email in a very timely manner. During this process, she became like our best friend!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

At first, my husband and I thought refinancing our home was pretty scary, especially in today's day and age with scammers trying to get you to buy into their scam. I did mention this to our agent Joe during our first phone call meeting but immediately he gave me his credentials plus NewDay's background and information. For this, I became less skeptical. Also, during the refinance process from the beginning to the end, our agent kept us well informed as to what stage we were in, plus he was very professional every step of the way. With Joe's help, he made refinancing quick and easy for us. Thanks, Joe!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

NewDay USA makes it sound so easy to get refinanced with no appraisal and no money down. That's false. I was even going to be charged for it. I had to do all my running to get the paperwork that was needed. This process took months. There was always something else they needed. I went with another company and was approved in a couple of weeks. I hate that I wasted my time with these people.

Bottom Line: No, I would not recommend this to a friend

From start to finish my experience with NewDay was first-rate. Colon Hall took the time to answer all of my questions and always called me back on a timely basis. Belle Mathews was great when it came to coordinating all of the details involved with the closing. While there are always some hiccups when buying a house, getting the financing taken care of was smooth and easy.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Kyle was professional, helpful, knowledgeable, and very easy to work with. He was very organized, and on top of everything, always communicated with us. This was by far the easiest transaction and I feel that we made a great choice in using this company.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Well-organized structure in processing home purchase and refinancing.

Staff is highly qualified, very pleasant and caring in assisting clients. Client satisfaction extremely high in trust and results.

All communications were professional, and very comfortable in understanding each step and enjoyable rapport with staff.

I have very high regard for NewDay USA and I thank all staff for their personal friendly care of clients with a strong feeling of commitment.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Annie Sullivan was very easy to work with and always kept us up to date. When a question was asked they answered rapidly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Angelo, our contact at NewDay, was very helpful from the beginning at explaining the process. The application was completed with his help and was quick and almost stress-free.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

We are pleased with the professional handling from beginning to end. This has been a pleasant experience. Hayden Royer did a great job through the process. He answered all of our questions and provided us with proper information. Rithy Key, the notary, was also very professional when handling our closing.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Just one call can save you $3000 per year, that's $250 per month. I am a Veteran with a V.A. Loan and the best they could do is a savings of $19.00 per month. They advertise "no" W-2's or Tax Forms or Proof of Income, this is "not" true. NewDay wanted proof that I am a Disabled Veteran and proof of that income as well as my wife's proof of income, including any other income. They also wanted proof of eligibility even though I have a V.A. Loan that is verifiable. They also wanted to know what branch of service that I had been in, for how long, and had I been a Reservist or a Regular. And for the savings of $19.00 per month, it was going to cost me a little over $4000. Are you kidding me?! Do I look or sound like an idiot?! I don't think so. NewDay should be forced to stop the false TV advertising. And to the Admiral, do you have no shame?

Bottom Line: No, I would not recommend this to a friend

On Monday, August 24, 2020, I submitted an online request to start the loan process with NewDay. By Wednesday, I had heard nothing so I completed a second online request. By Friday, August 28, 2020, nothing so I called NewDay using the number listed on their website. I spoke with a lady named Megan who assured me someone would be calling me within 24 to 48 hours. By September 3, 2020, I had not received a phone call, email, nothing from NewDay. So, I called and spoke with a man named Clarence. He could not help me so he transferred me to their cashout/loan team. The man I spoke with apologized, told me how busy they were, and assured me someone would get back with me shortly. Well, it is now September 8, 2020, and no one has bothered to call, email, anything.

It is irritating that NewDay touts their care for veterans and wanting to help veterans when my husband is a Vietnam veteran and they have shown no caring for his service whatsoever. I had to give them one star as that was the least I was allowed. However, if it were up to me they would have 0 stars. They are a horrible company to tout their caring for veterans and then not even return a phone call.

Bottom Line: No, I would not recommend this to a friend

Our experience with NewDay USA was excellent. NewDay USA strived to work in getting our loan approved from day one. Kept us apprised of all the developments in processing our VA Loan. NewDay USA did not try to sell me on any loan consolidations.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

After two previous calls in the past, I was able to start the process for refinancing our mortgage. May 6, 2020, was the day the first online papers were signed, starting the refi process. Our first experience with NewDay was flawless, this time it was a horror show because of the virus. Joe did good while we where challenged with delay after delay, starting with paperwork signing, insurance, and taxes.

The one thing that had angered us a bit was I had asked early on in the process about an additional decrease in interest rates and would we be given the lower rate. Joe had said that we would qualify for that reduction in rate.

Before the final paper was processed I asked Joe if the rate had dropped, he said yes but we where not able to get it as we were locked into the loan. May 6 to July 31, that was not the two weeks getting a refi is done. We should have been given the rate reduction once the rate changed.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Everything was explained and made clear. All questions were answered. Despite delay issues due to the pandemic, NewDay was clear about possible impacts and managed to get the job done.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'm already skeptical about giving my SSN over the phone. Once I gave the agent all the information I haven't been able to contact the agent since. This is making me feel like I've been scammed by this company. Please be prompt about your response. Thank you.

Bottom Line: No, I would not recommend this to a friend

I had a bad experience with two companies prior to calling NewDay. Your rep Chaz was totally different. He kept us informed of progress on our account and actually did better in the end than he had predicted he would do.

He was polite and consistent in his updates and when he said something would happen, it happened. We closed and are very pleased with the result.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Required documentation was, as advertised, minimal! I had everything needed here at home and was able to email all documents directly to my loan representative right away.

My representative, Kyle Jackson, was from the start, and throughout the process nothing but knowledgeable and professional. This, along with his kind, calm manner put me at ease very early on, and certainly invoked my confidence in NewDay USA.

Kyle's communications with me were both clear and often. I wasn't left wondering about anything, or with unanswered questions. For instance, when there was a delay in the title search, he checked in with a phone call every couple of days to keep me informed.

Having recently taken early retirement due to health issues, this re-fi will help tremendously by lowering my monthly mortgage payment amount.

I'm a believer in NewDay USA's advertised assertion that what they do is a calling to help veterans, as well as in the sincerity of Admiral Lynch.

My sincere thanks for a painless and quick re-fi experience.

Bottom Line: Yes, I would recommend this to a friend