MyCleanPC Reviews

Your employees were courteous and respectful; however, they did not correct my problem. In fact, I think it is worse than before he started his inspection.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It was very painless. I just called and the technician took over. Screen was locked and he was able to guide me through getting it unlocked so he could scan the system for any viruses. There are so many scams out there that you can never be too safe. Nathan from USTech was very professional.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Simply excellent service because they LISTEN to you. They are very polite and have an attitude for excellence. The women I have worked with as the techs were so brilliant.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Positive but unfinished. I was with ATS for many years. This was my first interaction since you took over my account. Critical security services need to be reactivated. I was told by another company that Panda has an update but your company does not know of any updates.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

This is my second time calling in to have technical assistance with my computers. On both occasions the technical support was able to correct the issue(s) quickly to my satisfaction. The service contract in my opinion has been money well spent.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Awesome service, completely corrected my PC issues. It's running like a new PC! Will recommend your product to family and friends!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

While there was a long delay waiting for the technician, once we connected she clearly understood the issues, got straight to the problem, and resolved them quite quickly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My computer has been slowing down lately and I was sure why, so based on a suggestion from my friend, I bought this and installed it. Worked great!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

MyCleanPC is a sold, reliable product, which I have used since roughly 2012. I tried ostensibly similar, products and services, but always come back to MyCleanPC, which does what it claims and does it well. MyCleanPC support is remarkable, too.

Bottom Line: Yes, I would recommend this to a friend

I called because of pop-ups and their technician did something to my computer and now it’s really messed up. They tried to fix it and I was supposed to call them back. When I tried 6 times finally I got a message that said they were closed.

Bottom Line: No, I would not recommend this to a friend

This company has done a great job of repairing my computer.

They have repaired my system completely. The sales dept were extremely helpful and the Technical Department was outstanding!

I purchased their service and it was worth every penny. I highly recommend the "MyCleanPC" company. Have a great day!

Bottom Line: Yes, I would recommend this to a friend

Good service to have. It helps me every time. Good response time and very knowledgeable people. I would not know what to do if I did not have this service it is worth every dollar I spend to have it.

Bottom Line: Yes, I would recommend this to a friend

Every time I use their services they successfully correct the problem and the cost is affordable. I tell all my friends about how good they are. They are very polite and helpful. I am never kept waiting long on the phone.

Bottom Line: Yes, I would recommend this to a friend

I called in to have my computer checked. Kept locking up. I spoke to a nice gentleman who was willing to help. However, he kept trying to sell me an upgrade. I told him I had a doctor appointment shortly and didn’t have time for this. Didn’t matter. The sales pitch went on and on. Eventually, I ended up buying an upgrade I am not sure I needed ($200) just to get off the phone AND was late to my appointment. I know you have sales expectations of your employees - but, when I call in to get my computer fixed, that’s all I want. If you have specials, email me. Not happy.

Bottom Line: No, I would not recommend this to a friend

MyCleanPC is a great product. It is easy to use and very efficient. The staff us always willing and ready to assist if you have any questions or need help. Thank you for providing such a great service!

Bottom Line: Yes, I would recommend this to a friend

Your tech logged in to my computer and showed me where my computer had been compromised. Unloaded and loaded programs. I have an old computer that still does the job but, it was slow. My goal is to speed it up, even just a little.

Bottom Line: Yes, I would recommend this to a friend

The technique used to keep my computer working at its best working condition is highly appreciated and fully recommended to individuals who would otherwise seek outside help. The cost is fair.

Bottom Line: Yes, I would recommend this to a friend

We have lost many expensive computers to hackers that could not be repaired. We went to Microsoft, Geek, Office Depot, and all determined that the repairs were more expensive than a new computer. So instead of buying the most expensive and fastest, our present computer is the least expensive and slowest. It was freezing up and most of the time it worked, there were long delays in waiting. After you repaired it today, the speed is better than our previous, top of the line, that we had. Amazing.

Bottom Line: Yes, I would recommend this to a friend

The problem was finally handled expertly, and professionally by Dean! Thank you.

I must tell you though, I first tried to go via "Chat" and it took me approximately 30 minutes, and waited for a technician for quite a while, although the chat screen said "Technician has arrived to help you." Huh? But at the top of my PC screen, it continued to say "Waiting!"

It's very confusing to your customers when you are sitting, and waiting so long, only to have to end up calling you on the phone to finally get some action.

Try to fix that for the future, please?

Thanks.

Bottom Line: Yes, I would recommend this to a friend

My review using MyCleanPC, they took all the virus and things I didn't need in it out. I have used US Tech for many years and always have been very happy with the service! And I shall continue to use any service they use to help me with my computer.

Thank you again.

Bottom Line: Yes, I would recommend this to a friend

I have been a customer for a number of years. The product is great and protects my two laptops.

The service is exceptional; whenever I call I reach someone and they resolve my issue - usually it is an annual installation and renewal. They are always there, always pleasant and technically proficient.

I trust the company and software completely and recommend it highly.

Bottom Line: Yes, I would recommend this to a friend

I must confess that I am very pleased with this product. It has really helped me keep my laptop running smoothly. Since I am not a computer geek having this along with MY Clean ID was a freaking and scary experience to me, however, once the tech explained to me how the software works, I felt comfortable and glad that I had this.

Bottom Line: Yes, I would recommend this to a friend

My experiences with USTech have always been very satisfactory. Not only are the technicians competent in their profession but they are very friendly and understanding of those of us who mostly remain in the dark concerning computer technology. Moreover, they speak English proficiently and plainly enough for we old folks.

I hope your company will continue with the excellent service that you offer now. It took me a while to find the right company to guide me through my difficulties with my home computer. Keep up the good work, guys and gals. It's appreciated here in my house.

Bottom Line: Yes, I would recommend this to a friend

I have subscribed to US Tech Support for a number of years. I have always been satisfied with their prompt response in competently fixing any problem. They are courteous and professional.

Bottom Line: Yes, I would recommend this to a friend

Service was outstanding. Technicians seem to be knowledgeable.

I will recommend your programs to my friends and associates.

So far the cost of these programs is very acceptable.

Bottom Line: Yes, I would recommend this to a friend

I am often frustrated with why my computer does what it does when I think I am being so careful. "Ben" was patient and kind as he tried to follow my "terminology." He introduced me to the 3-year plan for coverage which will save me hundreds of dollars and give me better coverage.

Bottom Line: Yes, I would recommend this to a friend

The first thing is this technician listened to me about what I needed and then he went on to perform the task of doing it even though this computer stopped for a Windows update. When it came back Dean was right here and he finished doing what he started. This is one reason USTS is so awesome - if I can chat and let the technician know or ask him about what he is doing there was no hesitation no brush off, and he got the job done perfectly. That's why I have been with USTS for the length of time I have. In my opinion, I know the technicians are super busy doing a great job, but it is always nice at the end for us to thank them or let them be available if any questions after everything is done.

Thank you.

Bottom Line: Yes, I would recommend this to a friend