Mott & Bow Reviews

I'm accustomed to hunting for jeans with high elastane content and nothing beats these. Soft to the touch and very very stretchy - for jeans. Fit wise, they fit around my waist at the same size to my 3301 slims. I also got a pair of SLIM - OLIVER - RAW, but if you know about raw denim you know this won't stretch at all.

Relatively the Wooster jeans I ordered as well are made to be a little bit slimmer due to extra elasticity, therefore, don't freak out if it's more tapered than others. Allin all, I'm happy with my purchase and I'll be buying more jeans from Mott and Bow, that's for sure!

Bottom Line: Yes, I would recommend this to a friend

I liked these jeans. They are great jeans, but I just don't think they're worth the money. I fell into the whole "slimming" thing but all they are is just tight, stretchy jeans with not a whole lot of slimming. You can tell the quality is good but I don't think it's worth the money. Unless you have that kind of money to spend on jeans, then go for it! Just don't fall into the whole "slimming" train.

Bottom Line: Yes, I would recommend this to a friend

Company has corrected this issue after multiple back-and-forth emails and being directed to the management staff. I've changed my review from 1 star to 3 stars.

Bottom Line: No, I would not recommend this to a friend

Took a shot in the dark with ordering jeans online. They fit very tight, and material was different from what I saw online.

Here is what the cost is if you don't like the jeans:

Total Order: $113.20.

Shipping Cost: $7.00.

Restocking Fee: $5.00.

Total Refund: $101.20.

Bottom Line: No, I would not recommend this to a friend

While the jeans are of decent quality and they have some nice washes, it is simply not worth the time and hassle of going through the rigmarole of finding the right fitting jeans. Their jeans do NOT fit true to size, nor do they offer a detailed fit guide like most other online companies.

One pair I received was tagged a 29 x 30, and the actual measurements were 31 x 29. When confronted about this, the customer service rep stated that there are "shrinkage tolerances" and was neither apologetic nor helpful about getting the right fit.

Since this pair was already an exchange (the first pair I ordered in a different style didn't fit right either), I had to pay out of pocket for the return shipping. On top of this, they use slow standard shipping. The process of receiving and returning my order took well over a month!

I ended up returning everything and asking for a refund. They said they would do this once they received my return, which was several weeks ago and I haven't gotten anything yet!

I finally e-mailed them back today, and they said my request is being processed and I'll have my refund by the end of the day. How convenient. We'll see if that happens. In all honesty, I feel like they wouldn't have given me anything had I not contacted them.

I have never dealt with such incompetent customer service in my life. Mott & Bow claims that they offer a fair price on their denim, but be prepared to pay the remainder with your dignity.

Bottom Line: No, I would not recommend this to a friend

I just ordered my first pair of Mott & Bow jeans yesterday and have already run into a problem. When I added the jeans to my cart, I also added a "try on" size. Although there was a "try on" size showing on the page, the cart still showed 1 item, which I thought was normal since you are not paying for two pairs of jeans.

When I checked out the system it made me create an account, which I did. After creating the account, I notice on the checkout page that it listed my pair of jeans but there was no mention of the "try on" size, nothing that said "try on" size: blank; just no mention at all. Since I had never used this site I before I assumed (which I take responsibility for) that the "try on" size just didn't show because the cart showed one item and you don't pay for "try on" sizes.

I placed my order, and when I got my confirmation, it showed the jeans I bought but then it had, "Size: No try on size." Customer service closes at 6 pm Eastern Time, which my order was placed after that, so I sent an email immediately asking if they could add the "try on" size prior to shipping. I have yet to receive a response to my email, so I decided to call this morning. I was basically told it was my fault and there was nothing they could do; that if the jeans didn't fit I would just have to return them, which they charge a restocking fee for because I only bought one item (restocking fees are charged if the full order is returned).

I am going on a trip which I wanted to bring the jeans on and although I understand I can reorder the jeans in a different size if these do not fit, I do not have time to wait for a second order. I honestly felt this was an easily resolvable matter on the merchant’s end, but apparently, customer service isn’t a high priority here.

Bottom Line: No, I would not recommend this to a friend

I wrote a 3-star review of one of their jeans, and after verifying my email address, the review has still not been published several days later). No wonder they have 5-star reviews on all their denim; they hide the negative reviews!

They are decent jeans, but they are not perfect.

Bottom Line: Yes, I would recommend this to a friend

I purchased jeans as a Christmas gift and the zipper broke after the third time wearing these jeans. Mott & Bow would not replace the jeans, and offered to refund $20 instead, and asked me to find a tailor and fix them myself.

I was extremely disappointed that they would not stand behind their product and replace the jeans. They were defective, and they should have replaced them. These are expensive jeans, I would not typically spend $100 on a pair of jeans, and would expect to wear them more than three times.

They have poor customer service, and they have lost my family as a customer.

Bottom Line: No, I would not recommend this to a friend

I ordered the first pair of jeans. I tried returning them, and they stated that I couldn't because I used a discount code. When I called their customer service, I spoke with the same two people. The jeans were terrible quality.

Bottom Line: No, I would not recommend this to a friend

I tried one pair of Mott & Bow high rise women's jeans, and I love them! The are very tapered at the ankle, so I love the slimming silhouette. I am 45 years old and had a 21-year-old niece ask me where I got my jeans. They are very simple and stylish. I am ordering two more pairs now.

Bottom Line: Yes, I would recommend this to a friend

I'd give them zero stars if I could. I returned two pairs that I got for Christmas because they were too large. They sat in the box on my dresser until I could ship them back. Mott & Bow stated that they smelled and would not be accepted. Now they are charging me $40 to ship them back to me.

It is a company with awful customer service. I'd buy from anyone but them. The bottom line is, if you buy from them and encounter an issue, you are screwed.

Bottom Line: No, I would not recommend this to a friend

I am a bit of a denim nerd and I had heard a lot about Mott & Bow, mostly positive when I ordered my first pair. I purchase mostly raw denim but was hopeful this could be a nice "comfy" alternative. They're pretty well constructed, unremarkable in a good way (no fancy thread colors etc) but their sizing is quite inaccurate. I currently measure a 34 in my waist but after trying on two pairs of these in 34 and 33, they were still off by quite a bit. However, as I went down in waste, the leg opening in the thigh area became very constricted. I am an athlete and these are apparently not made for folks with athletic built. They look quite odd in the thigh area if you get the waist size right. Overall, they are just not very flattering jeans.

Most disappointing however, is their service. They're pretty slow to ship, even slower to exchange, and they count the refund period from your original order date so in my instance, they had to make an exception to accept a refund even though I had received my exchange just two weeks ago. And I had to pay the return shipping. This kind of service policy isn't very competitive in today's service-oriented market.

Bottom Line: No, I would not recommend this to a friend