Mott & Bow Reviews

The Customer Support/Customer Service representatives are TERRIBLE! They can not answer a question properly! I explained what products do not work for me and Gabriel suggested the same products I told him that do not work for me. Absolute idiot!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

One updated note. They said a supervisor would call me. I gave them the time I would be available and they confirmed. No call. Just par for the course.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Be warned that they advertise their products in just $ and not USD $, even when you change your region and live in Australia, where we also use the $. Apparently, you are supposed to check their FAQ to know that, according to their customer service team. Except that’s illegal here and I will be reporting them to Fair Trading. Also, the t-shirts are very poor quality. They are only suitable for very short people — I am 5’10” and the lowest point of the v-neck is absurdly high and sits strangely. I think these would be a very high-necked t-shirt even on a short person. The fabric also doesn’t breathe well and they are unpleasant to wear in any kind of humidity. They also took over 3 weeks to arrive.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Bought two pairs of NEW jeans. Received used with no labels, tags, or wrapping. If I wanted used, returned, washed, and re-shipped jeans I would have paid $20 at Salvation Army. Totally unacceptable for a “premium” brand. Quality control has gone down the tube.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I decided to try Mott & Bow jeans after seeing their ads on Instagram. I ordered their Women's Boyfriend jeans. At first, I mostly felt good about them, although the sizing seemed a bit large and off. But after wearing them a couple of times, I noticed the left pocket rivet was ripped out of the material. Actually almost sliced, like there was an issue with manufacturing.

I reached out to M&B customer service and they asked for a photo, which I sent. They said no problem, they're sending another pair.

I received the second pair and sized down one size, which fit better. However, after wearing twice, one of the left pocket rivets fell apart while I was wearing them. The inside part was caught in the leg of the jean, and the outside piece fell onto the chair I was sitting in.

I've reached out to customer service again, this weekend. We'll see what they suggest. But I'm about done with this brand.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I bought 6 pairs of jeans in December. Two of them fit differently. I intended to return them but my entire family got COVID. When things got back to normal, I went online to initiate a refund, but it was 4 days past the 30 day return date. Customer service refused to issue a refund. Instead, they offered store credit. I gave them another opportunity to reconsider under the circumstances. They would not.

Why buy from them when there are dozens of other options, and less expensive ones. The jeans shrink badly over time. The pants' cut is inconsistent. The return policy is inflexible. And they really don't give a crap about their customers. I will never use the store credit out of principle and am telling as many people as possible to buy their clothes elsewhere.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

I ordered a pair of jeans in January, the last tracking info says they are in Chicago and have been there 8 days with no movement, it would appear, and no shipping date. I originally was given a delivery date of last Wednesday, never happened. I have now sent 5 emails with no reply and have called repeatedly today only to get a message saying they are having technical difficulties. I should have read reviews before ordering, they all say the same thing. I will be notifying my bank that this is a scam/fraud and hope to get my money back.

Bottom Line: No, I would not recommend this to a friend

I was disappointed by their product, so I requested a return. They offered me a store credit and free shipping if I decide to make an exchange instead of a return. I accepted, and they ended up charging me for both the return and did not honor the store credit. They apply used car dealership schemes. Exercise caution if you are planning to buy something from Mott & Bow.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Bought a pair of straight jeans in my normal size. Loved them at first, even thought they were a bit tight. I thought with wear they would loosen up a bit. After one wash, they shrunk at least a size if not more. Unwearable. I've washed other jeans hundreds of times using the same settings. Mott & Bow are the only brand that shrunk. I let them know and was offered 25% and then 50% (after pushing for a replacement pair) off the next purchase. Turned them down...why risk more money on such a poor-quality product.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

These are not worth the money at all. They do look really cute and I was really happy with them but after a couple of wears and a wash (in cold water inside out as they recommend), they are stretched out to be at least a whole size bigger than they came. I emailed them about this and they said that's what happens with "premium denim". This is not premium denim, but they would be good jeans if I had ordered a size smaller. They really need to put this disclaimer on their website.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

One wash and jeans are already teetered on the small side (due to bad sizing metrics) and now these jeans have shrunk beyond wearability. These things look ridiculous and would serve more like tights than jeans. Customer service is abysmal so good luck getting anywhere, this is a company that is slinging crappy denim for a huge markup. Don’t believe the hype, these are the worst.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I purchased these jeans 1.5 years ago and the jeans bled through and created an imprint of my phone in both of the pockets. Cheap material at a cheap company. They don’t care about their customers. I tried reaching out to them several times and no response. I wouldn’t buy from this company!

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Not a light shrink, a huge shrink. I would stay away, and the denim is not soft, it is very stiff denim for the price. I contacted them, they referred to how to wash, thanks but no thanks. No help, just no good denim, will keep searching for something to replace my diesel so far no good. They can keep my money, I will move on.

Bottom Line: No, I would not recommend this to a friend

I had a terrible experience with this company that I feel bares a retelling here.

I ordered a pair of jeans. They arrived and were ill-fitting, so I sent their customer service folks an email saying I wanted to return for a refund. I was suckered into trying an exchange in a different size/style with the promise of a free T-shirt if they fit and I kept them.

I agreed and returned pair #1. When they received them, they sent out the exchange. I never got pair #2.

It wasn’t until a few months later that I realized this. I was in the process of moving from apartment to home with a baby - a massive undertaking.

I contacted them via phone and was told by a customer service representative that, from what they could see, UPS had delivered the package to my front door. This is impossible given that, at the time, I lived in an apartment complex and delivery services weren’t authorized to leave anything at anyone’s front door. I told the rep this and he agreed to look into the case.

Fast forward a week and I get an email today with a receipt from UPS that states exactly what I’d been told over the phone, which is that the package had been delivered to my front door. This is impossible. FRONT DOOR DELIVERIES WEREN’T POSSIBLE!

The email also informed me I would not be given a refund and I was also not offered store credit or anything of the like.

I realize that buying these jeans was my choice and that accepting the offer for an exchange was as well, but now I’m out close to $100 and that’s a lot of money to me.

If anyone was thinking of buying from Mott & Bow, and you don’t get things delivered to your front door, I’d say skip this one and try another company that has a more forgiving and fair return policy. You would think their return policy would reflect the cost of their clothing.

I’ve honestly never experienced anything like this. Most, if not all, of the companies I deal with online are incredibly reasonable and have incredibly fair return policies.

Bottom Line: No, I would not recommend this to a friend

I bought these jeans and got another pair to try, and neither of them fit well. One pair was tight everywhere but especially in the legs, with the waist being roomy and the pants flattening out my butt while the other pair were really tight in the legs but super baggy in the seat and in the crotch area. The material does seem high quality, but the silhouette is awful and not fit for women with even a little bit of hip. The interesting thing about Mott & Bow is that they don't seem to post all reviews on their website. Also, no free return shipping. Two thumbs down.

Bottom Line: No, I would not recommend this to a friend

A friend told me about Mott & Bow and I gave them a try. Their return system that allows you to buy an extra pair in a different size is a little strange, given that it doesn't let you try different waist AND length sizes. That's okay because they offer a decent return policy.

Wait until you try to make returns, however.

One pair of Slim Crosby jeans fit great, however, my hands turned blue. After trying to rinse/wash them with some vinegar (that was their support teams recommendation), to "set the dye," they continued to turn my hands blue and even turn furniture blue around my apartment. I tried to request an exchange, however, they refused.

I ordered two new pairs, as the fit of the Crosby was great. I was hoping this was a dye issue and maybe they had fixed it. I tried on the pair, and my hands again turned blue. The second time I tried them on the rivet on the pocket ripped. I put in a request to return them, and they told me that they had "no way of knowing how many times I've worn them so they couldn't process a return OR exchange."

In an era where internet companies with low margins are disrupting industries, this is NOT the type of customer experience a disruptive company needs to have.

They have lost what would have been a loyal customer due to terrible customer service. I'm also going out of my way to tell friends about them too, because their jeans aren't cheap. Levi's new 511 fit is almost the same and is cheaper!

Bottom Line: No, I would not recommend this to a friend

The sizing of their jeans is incredibly inconsistent across the same style, let alone different styles. If you do not have a decision on a return within the five days allotted by the try-on program, you have to pay for your own return shipping. If you choose to return everything in the order (because of sizing problems), you may be charged the original cost of shipping and a restocking fee. Aside from quality control issues involving consistency, the jeans are okay. However, this company does NOTHING to ease the hassle of online shopping for jeans. They will take every penny they can.

Bottom Line: No, I would not recommend this to a friend

I find it difficult to believe that this is not an overwhelming problem for Mott & Bow. My jeans collect fuzz and lint like it's their job. So much so that I am unable to wear them. Five minutes after leaving the house I am covered in it. God forbid I sit on a fabric couch or chair somewhere, or brush up against anything with fibers, and I will be walking away with half a blanket attached to my thigh.

I called Mott & Bow and asked about returning them. They said that it was too late, and because I had washed them (to try and get the fuzz off) they couldn't be returned, and the same goes for the second try on pair (which had not been worn nor washed yet). But they did suggest that I wash them in vinegar. That does not work. So, now I have about $220 in jeans in my closet that I will never wear. This was an investment for me, so I am NOT HAPPY! I've contacted them a couple of times to complain, and the answer is pretty much "sorry."

It goes without saying that I'll never buy their jeans again and I'll make sure that none of my friends here in Houston fall into this trap either. Furthermore, this BS of trying on a second pair and sending them back within five business days is a TRAP. Don't fall for it. They don't emphasize the 5-day return policy at all, so look in the fine print. They know people are busy and often fail at following through with deals like this and will end up getting stuck with that second pair of terrible jeans.

And they charged my account today (March 20th) for the purchase that was made in December 2017, for that second pair. I thought I had already been charged. So imagine how awesome that is, to get charged almost four months later for a pair of jeans that you HATE, and have been trying to get over the bad decision for months. Like a slap in the face. This is so uncharacteristic of me to leave a bad review for anyone, but I think this company is absolutely shady.

Bottom Line: No, I would not recommend this to a friend

I normally don't write reviews, but they got me this time.

I am so beyond in disbelief that they're still in business. First of all, it's a terrible product. And you'll regret it the moment you'll try it.

But that's beyond of what I experience. It took a month and a half from the time it was ordered to the time I got a "partial" refund back.

Yes, you will risk not getting a full refund back!

Bottom Line: No, I would not recommend this to a friend

I never go online and write bad reviews, but my experience with this company has been so frustrating, and I do not want anyone else to experience what I did. I ordered the Janes in size 26 and 27. The 26 fit but was painted on and not flattering. The 27 fit beautifully, but there was an issue with the dye. The seam on one inner calf was bright white, which really stood out against the dark dye. There was also a dye issue along the seam of the pocket.

These issues were not present on the size 26, so I notified the company and they said they would send a replacement. I was so pleased with their quick response. They said all I had to do was drop the package off at FedEx and they will send the new ones out as soon as they receive it. Easy returns as promised on their website.

I brought the package to FedEx in the original box it was shipped in, however, and was told by FedEx they do not accept that packaging. I was told it had to go to USPS. I dropped it off at USPS.

A week and a half later I had not heard anything, so I contacted the company. They said that there was a delay because somehow the package ended up at USPS and had to be picked up by FedEx and then shipped to them. Uh yeah, FedEx didn't accept the package.

So finally the new package arrives. I excitedly try on the 27s. They are HUGE at the waist. At least two sizes bigger at the waist, same fit through the legs, and SAME DYE ISSUE on one calf. I contact the company saying I must have gotten a bad pair because of the drastic size difference. I then had to suffer through 12 back and forth email exchanges with two different people telling me that, "In regards to your comments, since all the jeans are handcrafted (no jean is exactly the same), there could be a slight variation from one to another in size terms." When I clarified that the variation was not at all slight, I was told: "Please bare in mind that as stated before all the jeans are handcrafted, so slight variations in size are normal."

Clearly I was not being heard. Another part of the back and forth was the customer service asking me FOUR different times if I would consider a store credit at this point. Each time, in a very kind way, I told them no. They continued to ask. This was all after they said they will not process an exchange on an exchange and left me no other option (I understand the policy, but this pair was REALLY off in size, so this seems silly and it's not my fault, quality control missed this glaring mistake).

I was finally told, "Once we receive them and our warehouse department determines they are in pristine conditions, your request will be fulfilled." The word "pristine" reads a bit passive-aggressive, no? I then had to pay $7 in return shipping and believe I will also be charged a restocking fee on jeans that should quite frankly not be restocked due to the sizing issue. So I'm out $13 and a lot of time.

At the time of writing this, I have not yet received a refund, though I expect to soon. I was told the refund had been initiated before I mailed the package but then received an email saying they got the package and aren't sure if I want a refund or exchange. Aside from the fact that I was told the refund had been initiated, I had also been told that an exchange was not possible. I also declined a store credit four times.

My opinion is that this whole ordeal has been such a huge waste of time and money. There are many other companies out there doing the same thing as this one but with much better customer service and policies. I have learned that promptness does not equate to good customer service.

Bottom Line: No, I would not recommend this to a friend

Do not order from this company. I will make sure everyone knows.

I loved their jeans after my initial order. I placed a second order for $253 for 3 pairs of jeans, and I was charged 3 times without my consent or authorization.

They are thieves and do not make things right at all. Their solution was to insult me by offering a coupon code for 20% off a future purchase. My bank account is still missing almost $900 because I was charged 3 separate times. They say they issued 2 credits but 1) they never advised me of 3 charges nor were authorized as there was no reason for 3 charges and 2) the money is still not in my bank account where it belongs.

Their service is horrible. Grace is the thief, Diana from "customer experience" doesn't care at all. They are a disgrace. Not worth it if something goes wrong as they don't care! Lesson learned and I will let everyone know about their horrible shady practices.

Bottom Line: No, I would not recommend this to a friend

These jeans had a lot going for them—the texture and feel of the denim was good, and felt fairly high quality. Also, the Internet is losing its mind about them, for some reason. But don't believe the hype. These jeans don't like real women. Or at least women who have to, you know, walk around on their legs, and do normal stuff like run down the subway stairs.

Bottom Line: No, I would not recommend this to a friend

I'm very picky when it comes to my jeans - always been tough to find the right fit and almost never happens for me. These jeans fit great right out of the box. The "try on size" was a lifesaver. I was buying these jeans to have a nice pair of jeans that could be "dressed up" with a collared shirt, jacket and brown cap toe shoe for a work conference. Felt/fit great!

First time I have ever had guys ask me what brand of jeans I was wearing and where to get them. Worth every penny!

Bottom Line: No, I would not recommend this to a friend

I purchased a few different styles of these jeans to try on and see which ones I like. They are all really nice, super skinny and they look and feel very well made. They seem very stretchy so I would definitely size down on some of the washes. Also, it seems like depending on what wash you get you may have to get a size up! (ex: Mid Rise Skinny Jane in medium/dark blue wash I needed the 27 (super stretchy) but in the medium blue wash I needed a 28 (my true size).

Overall I’m returning all the different ones I tried on mostly because I’m waiting for the Mid Rise Skinny - Jane to be available in a medium/dark blue wash with a petite length!

I’m 5’4” 135 lbs and I found the 28L was still too long for me. They bunched up just a bit at the ankle and the 30L bunched up a lot!

I definitely recommend these, they are worth a try and you just might find that perfect jean!

Bottom Line: Yes, I would recommend this to a friend

I loved the look and feel of the boyfriend jeans I bought. I got two sizes since I hadn't bought this brand and sizes often vary. I bought boyfriend jeans because I have trouble with skinny jeans around my calves. I have strong calves so often skinny jeans are too tight.

Boyfriend jeans typically have a looser cut but, they were fine around the waist, they were still very tight at my calves. This caused the jeans to kind of pull down as I walked. I had to return them both because both sizes had this problem. The company was just excellent about the return. I would try them if they came up with another cut because the feel of the material is awesome.

Bottom Line: Yes, I would recommend this to a friend

These jeans look and feel wonderful! I have several pairs of high-end jeans in similar cuts (Paige, J-brand, and Hudson high waisted skinnies) and I repeatedly find myself grabbing this Mott & bow pair first. I think this is probably due to the thickness and durability, I am hard on my clothes and these jeans perform great (I have even caught myself gardening in them).

As far as sizing, they do run ever-so-slightly larger than the other jeans I mentioned. I also do wish they would sell them in different lengths. Mott & Bow, if you're reading this, I would purchase tons of a shorter/cropped inseam!

Bottom Line: Yes, I would recommend this to a friend

The jean material was excellent. The jean cut was good. The inside lining of the left pocket (with the white color) shows a bit which is a small, but a very visible error.

The customer service is really good, all of my doubts were cleared. Overall, the jeans are a fairly good value for the price. I most likely would purchase again as I like the styles offered.

Bottom Line: Yes, I would recommend this to a friend