Madison Reed

I first used MR over 2 years ago. Over time I noticed my hair thinning and strands falling out more often than usual. I just thought since I was getting older it was normal. Then, a couple of weeks ago, I was going to a Christmas party so I thought I would dye my hair to cover my grays and look nice. My hair is falling out so much. My hair used to be so thick. I can see my scalp. When I run my fingers through my hair, it feels like there is barely anything there. It just keeps coming out. I've been saving the hair that has fallen out in the past week in a bag and the amount of hair is heartbreaking. I am devastated. My scalp is tingling and it's all I can think about. If I'm going to keep losing it until I am bald? I am 43 years old. I am going to the doctors to see if there is anything I can do. I do not recommend trying this hair color and taking that risk to ANYONE.

Bottom Line: No, I would not recommend this to a friend

This company is absurd! I used MR for an entire year before I realized that in the back of my head, my scalp was totally showing through! I can’t believe it took me so long to notice that I was balding on top and in the back! I guess it was gradual and happened a little with every time I dyed it. Now I am unmistakably balding, which is so traumatizing. Because I’ve been growing my hair out, I quit going to the salon. So when I finally returned, in tears, my hairstylist said, "Oh wow. Oh man, I’ve never seen your scalp show through before." I’ve been taking biotin supplements for six weeks and see NO change at all. I’m devastated.

Bottom Line: No, I would not recommend this to a friend

I used this brand for a few years. I really liked the color and the process. Some time after switching to MR I started losing clumps of hair.

I saw doctors, got medical tests, took supplements, saw more doctors, did hair treatments, etc. You name it, I did it. I continued to use MR hair dye and my hair continued to fall out. I had thick beautiful hair when I started MR, Now my hair is much less dense, and thin. It never occurred to me that this "safe" "nourishing" MR color was causing the damage. Until while doing some research, I found out what they substitute for the ammonia, which is ethanolamine, is very damaging and has been found to cause hair loss. I was shocked. I stopped using this dye as soon as I found out several months ago. I am so upset that a company that touts itself as being a safer, better alternative uses a chemical known to cause hair loss.

I would not wish hair loss on anyone. I have yet to see if it will be reversible. I strongly do not recommend this product.

Bottom Line: No, I would not recommend this to a friend

Disappointing, overpriced and no different than store-bought!

I really dislike the time I spend on coloring my hair and wanted to find a product that would eliminate how often I needed to color. After hearing about Madison Reed’s hair product and the claim that the color would last about six weeks, I was all in and I decided to give it a try. What a disappointment! The color lasted one week!

I decided to call customer service to share my experience and was told they would send another kit but to up the processing time to 55 minutes…which I did. No change, same results.

Bottom Line: Would I recommend this product to a friend…NO! Is it worth the money you spend for the product…NO! My only recommendation is, if you decide to try the product, keep your receipt!

Bottom Line: No, I would not recommend this to a friend

I am surprised about all of the negative comments. I’ve used Madison Reed hair color twice since the beginning of October and have had great results both times. The first time I did the all-over color and left it on for the 45 minutes as instructed due to hard to color grays, I couldn’t believe how soft my hair was afterward and that softness along with the color lasted until my next coloring 5 weeks later. This time I just did my roots, let it stay on 40 minutes then pulled more color thru to the ends for the lady 5 minutes. Again, great results. I’ve been going to a salon every month for my hair color for well over 20 years, and this color meets and even exceeds my expectations. My hair has never been this soft and the gray coverage is spectacular. I would highly recommend this product.

Bottom Line: Yes, I would recommend this to a friend

I used Madison Reed after a friend swore it was all-natural and made her hair soft. I had some highlights I wanted to cover up. I used it, and almost immediately, my scalp started to burn worse than it ever has with traditional hair color. Also, it started washing off after one wash and the areas where my highlights were are almost a greenish tint. The worst part is that it ruined the ends of my hair. I have a haircut in a week, and I seriously don't even want to wait that long. I'll have to wear it up until then. I'm actually furious.

Bottom Line: No, I would not recommend this to a friend

I can't speak to the quality of their product because it arrived way too long after I ordered it, and I returned it because I had already had my hair colored by the time it arrived. But when I tried to find out what happened to my shipment, I had an incredibly difficult time with their non existent customer service. First I tried to call. Got to listen to "on hold" music for more than 20 minutes so I gave up. I called during normal business hours. I tried 3 more times and gave up. I tried their live chat option and got nothing. I sent an email and did not receive a reply for 2 days. That email was just a standard system generated reply. On the fifth phone call I finally reached a real person who told me there was nothing to be done until I returned the item. How can I return something I never received? Their hair color product might be the best in the world, but I will not buy from or support a company with such deplorable customer service.

Bottom Line: No, I would not recommend this to a friend

Don't use it. After one use the end of my hair turned white and split.

I had to cut off 2-3 inches of my hair to make the mess look decent again. Who wants bangs that are 2 inches long? What a mess. It burned my skin during the application and after one week the grey hair is back.

Bottom Line: No, I would not recommend this to a friend

I'm very disappointed. I had high hopes for this process but it started out poorly and ended up not what I wanted. I have dark blonde hair, with 6-month-old balayage highlights that were medium to light blonde and had grown out halfway down my long hair. All of this was noted when ordering my product and in the follow up email from Madison Reed. I wanted a medium strawberry blonde, just a bit lighter and redder than my natural dishwater dark blonde color. Instead, Madison Reed advised me they were not going to send what I requested, and were sending a dark strawberry blonde they thought was a better fit for me. Well, all I have to look at is hair color on the internet so I thought I would give them the benefit of the doubt that the color would be lighter in my hair than my natural color and look good. Instead, what I got was the same dark blonde as my natural color, with some copper tones. It's not any lighter than natural and not what I was looking for. It's not shinier or improved in any way. In addition it did not fully cover the gray at my temples even though I colored those first and fully, which was the real impetus for moving from highlights to a full color. I wasted my money and can't see trying again after they botched this order.

Bottom Line: No, I would not recommend this to a friend

Garnier discontinued the hair color I have been using for over a decade and I have been on the hunt for a replacement. I thought I'd try Madison Reed because they said they were healthier for hair. I will say, that I enjoyed the packaging and the fact that my hair didn't smell too chemically the next day. But I found the color to be much farther from the example on the website. And afterward, I noticed an increase in how much hair was on my hands in the shower and my sink after styling. About a week later I noticed I could see much more of my scalp than I used to and started investigated what could have caused it. It seems, instead of ammonia, Madison Reed uses ethanolamine to help the dye attach to the hair. One of the side effects from this chemical is hair loss! I'm hoping it'll grow back, but I just used Madison Reed last month, so it'll be a few months before I know for sure.

It looks like I will continue to search for a replacement color elsewhere.

Bottom Line: No, I would not recommend this to a friend

I've been dying my hair for years and this is the worst box dye ever. I did the color consult and sent a photo. I discussed with them that I was worried this wouldn't be dark enough to cover my roots to match my already dark hair. I left it on 55 minutes to be safe. Well, not only was I right but it mostly never covered any grey. Total waste of money. When I contacted them neither phone or chat was available but they did respond by email asking for a photo and a few questions which I responded but they have done nothing since. So I'm stuck with light reddish mixed with my grey roots and my normal dark brown hair. Much worse than pre dye. Don't waste your money.

I bought at Ulta but still have my receipt to prove purchase.

Bottom Line: No, I would not recommend this to a friend