Luminess Air

My wife ordered the airbrush online with the understanding if she did not like it she could return it. Well, she did not like it at all so she called them and they gave her a number to place on the return box, and we mailed it back. Months later they called and said we owed them money. We told them that we sent it back, they wanted the tracking number, which I lost. Keep your receipt because they do not keep track on what comes back to them and they are counting on that. It's a scam. Terrible customer relations.

Bottom Line: No, I would not recommend this to a friend

I think that Luminess Air is a scam! The TV ad is false advertising. They tell you "if you call right now" you'll receive their product for 1/2 off of the original price. They do not tell you that you will be billed 3 more times unless you return their product within 30 days.

So my question is; why would I purchase this item only to have to return it?

I feel that Luminess Air is a rip off!

Bottom Line: No, I would not recommend this to a friend

I tried Luminess Air leading up to my wedding. Unfortunately, the product would come damaged in the mail, leaking and cracked often. The color also didn’t match my complexion. When I emailed to cancel in May 2018, I was told my subscription would be canceled after my July payment. I was not happy about that, but understood. August came and they continued to charge me. When I called to cancel, I was told I would be charged for one more month, but the charge is still there months later. I have emailed again and they "lowered the cost" for me. I do NOT want the product. This is a total scam. I had to dispute the charges with my credit card company using all of the email proof of me trying to cancel for the past 11 months. I also had to change my credit card number to ensure I would no longer be charged. The lack of customer service I have been provided with is unbelievable.

Bottom Line: No, I would not recommend this to a friend

I ordered in January 2019. I got my "trial kit" and liked. My airbrush machine was defective, I returned, and they couldn't find my $180+ return...took me four months.

I ordered an older model...and it was sent to the wrong state.

Then I got makeup in mail...with no machine, and to return anything it costs money, they don't have return labels.

I do like the product, but think twice before purchasing...down a long money highway.

Bottom Line: No, I would not recommend this to a friend

I'm very frustrated with my purchase. I canceled the "club membership" three months later, I'm still being charged for makeup even though it was returned and I should have gotten a refund for it. They are good at drafting, but not returning your money.

Bottom Line: No, I would not recommend this to a friend

I made a one time purchase of a machine and extra makeup. I deliberately purchased outside of their TV promo and any monthly club mailing service. If there was any chance of a subscription, I would have never purchased! Two months later, there is a $39.95 charge on my card and when I called, they said we see it was a one time purchase, but we enrolled you in our make-up club. What? That is FRAUD!

Bottom Line: No, I would not recommend this to a friend

I was told that this makeup was great and so I ordered the basic system. One plastic bottle was damaged in transit and I threw it out. The system is very easy to use. Sadly, the makeup is for oily teenage skin or normal skin. I am 66 years old with dry sensitive skin. It caked and felt horrible. My skin broke out and was so dry it hurt. I am giving this product to a younger friend who I hope will like it. DO NOT BUY this if you are over 40!

Bottom Line: No, I would not recommend this to a friend

The system is good, but don't even think about canceling! So I ordered my system, all is good, two months later I received two bottles of makeup. Not knowing why I called them and they told me I joined the monthly makeup club. Funny that was not in my order, so I kept it and said I wanted to cancel future orders. So the lady said why don't I just put your orders on hold for four months and you can decide if you want to keep getting the product. So no biggie, I will just call and cancel them. So in February of this year I received makeup and had forgotten to cancel, I called them up said I want to cancel. No problem, she says, so she said just send the unopened package back and call back with the routing number and we will refund your money. Great.

So this month on March 11 my bank account was overdrawn because they decided to charge me AGAIN! For what. I called yet again, the CSR told me she would refund my money this time and I could just keep the makeup I haven't sent back yet. What? I want all of it back, $80.00 is a lot of money for their mistakes. She had some reason this had happened, anyway, I'm still trying to get it all back. Just be sure to not let them manipulate you into there scam. I've spent over $500.00 with them and this is how l was treated...

Bottom Line: No, I would not recommend this to a friend

It took me a while after I got the Luminess kit before I used it. The makeup was orange on my face. The makeup looked like something that you would use as a facial, nothing like any makeup I have ever used. Therefore I didn't use it anymore. I continue to get charged, and this week I got something in the mail that I didn't order. I refused it. They did a good job of hiding the true price of the product. These people are crooks.

Bottom Line: No, I would not recommend this to a friend

I imagine it would work if you have at least three days to mix and mix and mix some more to find their so-called perfect color. You better be rich for the price of those little bottles too.

Bottom Line: No, I would not recommend this to a friend

When ordering, everyone was very nice, but when I called to return it was a different story. This is not a 30-day money back guarantee, if you return within 30 days they charge you a rental fee of $50.00. When you receive your package do not throw anything away because you have to have all original packaging and original packing slip.

The makeup leaves your face feeling wet all day long. I order the matte hoping that would not have the same feeling, but it did also. If you do not like to look shiny, do not buy. I dropped eyeshadow on my face after I had sprayed and tried to brush off it messed up a spot on my face, and I had to take all make up off and re-spray. I also felt like the airbrush made my pores more prevalent. I also sprayed my mom and her friend, this really showed their wrinkles.

Bottom Line: No, I would not recommend this to a friend