Luminess Air

I received my beginner trial kit today. Try silk was what the commercial said. I had no trouble ordering online and getting the kit for the advertised price. I received the kit in approximately a hair less than three weeks.

I tried the application. It will take a bit of time learning, but, I did ok with the foundation and blush. I have on the mascara that came in the kit. I'll know more about this aspect in a few hours, but for now, it's lovely and very nice. I will apply and then use my perfume because this product doesn't smell especially great to me.

Bottom Line: Yes, I would recommend this to a friend

Overall, the product does NOT deliver a perfect complexion face. Even using the primer, eraser and foundation it did not deliver the as seen on TV look that they promised it would. It amplified my pores, the buildable coverage looked cakey, and overall I am very disappointed in the product. I'm sure some women who have flawless skin without makeup on get the TV results, but I'm an average woman with aging skin, and it just made every flaw stand out. So sad!

Bottom Line: No, I would not recommend this to a friend

When I initially called in, I was promised quality healthy makeup ingredients, promised priority shipping for $7. 95, etc.

It took over a week to receive (which is not priority shipping in the real world), and the makeup had so much junk in it. I called back and said this is not the makeup I had requested and was told I would receive, and I don't even want to try it out for any amount of time, and I was told I'd still be charged the $45, even though it was just a day after I received it. I asked to speak to a supervisor several times to no avail.

The makeup color did not match either, so she told me the only thing she could do is send me out different colors of a different type of makeup (the one I should have received initially), which I got and they were tiny bottles.

I called back in and spoke with one gentleman that seemed to be respectful and honest to me. He gave me his extension to call him back, which I called and left a voicemail. I didn't receive a call back so I called back again today and spoke with an absolutely rude woman. I was telling her what was going on and she kept saying stuff that had nothing to do with what I was saying (like they were kind enough that I was credited back the shipping cost and I received it within 8 days), so I told her well, that's because I was promised and paid for priority shipping and that is not what I received, and that priority shipping is usually 2 to 3 days, and 8 days is not priority shipping.

Then she said that I discontinued auto service and I told her that has nothing to do with anything, why does she keep bringing these things up, that I'm not even talking about? And then she told me all I've been doing is nagging the entire time. I told her that's she's the customer service rep, and I'm an unhappy customer, it's not nagging, it's complaining about Luminess, whom she is representing.

I ask again to speak with a supervisor. She gets back on the phone after several minutes saying that they're going to call me back, but I won't be holding my breath. I think I'm going to have to now get the Better Business Bureau and my bank involved.

Bottom Line: No, I would not recommend this to a friend

I had placed an order online. It was $19.95, but when I got done, the total was $26.80, so I was like okay. After I placed my order, then it said it was going to be delivered within two to three weeks, so I was looking for it in the mail. I checked my credit card statements to find out that the company refunded me the money on the 9th and I had no idea they did since they never contacted me, never said a word, and never emailed me and said we are giving you a refund. Mind you, I never called in and asked for a refund, so they refunded it on their own.

I had called customer service to see what happened and they could not tell me why they refunded me at all. So my complaint is they never reached out to me to tell me the product I ordered is never coming in the mail and had me looking for it, and that they refunded me without me even knowing. Customer service was rude. I asked if I can talk to someone else and they said they are the only one working. I would never buy from this company ever again.

So after I talk to customer service 11 days later, after I called, they just now sent me a copy of my refund but didn't do it the same day they sent out the refund. The company can send you an email for buying the product but not a refund, stating that you were refunded by the company that you had no knowledge of. The company is so unprofessional. What kind of company are they running here? I want to talk to the CEO and ask them "what kind of company are you running?" If I could rate zero stars, I would.

Bottom Line: No, I would not recommend this to a friend

So I called Luminess about a return, and I was told that I would receive a call back within 2-3 days. Are you kidding me Luminess? That's not customer friendly, and it says a lot about your product.

Bottom Line: No, I would not recommend this to a friend

First off, I love the airbrush, but I have to agree with all the other reviews below that they are not honest and upfront about the pricing. I understand there are five payments of $39.99 plus tax, but I was not aware that I was automatically being enrolled in automatic make-up shipments, and that they charged my card. Plus, you receive no receipt for the make-up order you receive.

In addition, when I called Customer Service, the representative was very rude and cut me off when I was asking for a break down of charges. They have RUDE people answering the phone. For this, I will not buy any future make-up from them and rather order a more expensive machine elsewhere.

Lastly, when you do place orders, the "supposed" promotional codes do not work, and they charge your credit card per item, as opposed to the total of the order, which makes it look very shady.

Just beware of the charges, and don't be afraid to dispute the charges, once charged, with your credit card company.

Bottom Line: No, I would not recommend this to a friend

I was going to order the TV offer which claimed it was $19.95 plus shipping and handling with a promo code, "TRYSILK." There was no place for the promo code, and at the end, the total was over $70.00. I DID NOT go to check out!

Do they really need to try and rip people off?

Bottom Line: No, I would not recommend this to a friend

Warning, warning, warning!

I ordered this on a Monday night and was told that it was a 30-day money back guarantee, along with a bunch of free stuff. I got it two weeks later and all I did was open the box to see what was in it, and I decided not to even use it because it reminded me of a car painter's spray gun. I never used one thing in the box.

It was during the Thanksgiving Day week, so I held off trying to send it back. But, when I called them to get the address to send it back, I was told that I wouldn't get my money back. I would only get my money back if I didn't return it in 30 days, which would have been $150 if I decided to pay for it (for the machine). If I wanted to return the item, it was less the $39.95, and that I would have to pay for the return shipping as well. If you used it and kept it, you would be charged over $150 for it, plus the $29.95 (so much for the 30-day guarantee).

When I sent it back, not only was I out the $29.95 for the so-called 30-day guarantee, but I had to spend another $10 for shipping to send it back. So I'm out the $39.95, and they got the whole thing back (I got nothing in return). And I never used any of it at all.

Stay away from this junk. This is the biggest scam I've ever seen.

Bottom Line: No, I would not recommend this to a friend

Luminess is a great product, but you can get the exact same product on Amazon, just different brand name for about $50 and better customer service!

I ordered Luminess airbrush kit on December 9th. They stuck a label with a tracking number on 12/15, and on 12/20 the product still has not shipped, and customer service could not tell me why nor when the product would be shipped and just tried to blow me off. This was to be a Christmas present that now will not make it in on time. Very disappointed.

Bottom Line: No, I would not recommend this to a friend

I ordered the product for their 30-day trial. It cost $19.99 plus shipping. When I received the product, the wand was defective and wouldn't spray. It took three days to get through to someone to help me. Another one was sent, and it took one week to get to me. It didn't work either!

I called and the rep wouldn't listen when I told her I was totally annoyed with the product and I wanted to send it back. She kept offering free items. I've had enough of their free items. I finally got the return number and was told, it must be sent by ground and insured or I'd be responsible for any damage. It also had to be returned by the end of my trial period, even though, I had to wait another week for a new wand.

Don't order from these people. They are truly a bunch of crooks.

Bottom Line: No, I would not recommend this to a friend

It was $19.95 and they charged me $46.92. When I called, I was on hold for over 30 minutes. Then the girl who answered continued to argue with me, telling me I was wrong. The charges were $29.95, plus a $10 upgrade. A $6 service fee and a $1.08 charge to verify my credit card. Lets see how long it takes me to get my money back.

Bottom Line: No, I would not recommend this to a friend