Luminess Air

As much as I like the product, getting the product in a timely manner seems to be difficult, and the bottles have a tendency to leak a lot. I've only just started with the product, and have ordered a lot of replacement foundation in order to get the color right. However, since most of the bottles I received leaked I lost at least half of the product down the drain and it certainly makes a mess on my bathroom counters.

I ended have to order quite a bit of new replacement product. I placed an order over a week and half ago and it will not get to me until July 18th (it's now July 12th), which is really disappointing since I'm completely out of the foundation. I've gone back to my old powder foundation, which works but since I believe I'm still in the 30-day trial period, I've not been able to use the product for nearly a week. The product is supposedly being shipped FedEx, so I don't understand it takes more than two weeks to get to me.

Bottom Line: Yes, I would recommend this to a friend

Why set up a sales model where you 1) try to trick the people on what the cost will actually be, and 2) force them into shipments they might not want, and refuse to honor their products by refusing to issue any returns.

The products are good enough that they don't need to piss off tons of customers with these sleazy tactics.

Probably just another example of corporate greed.

Bottom Line: No, I would not recommend this to a friend

For starters, when I first ordered it in May 2018, I didn't get charged the $20, I got charged $37. Then since May they have pulled over $300 from my bank acct. That's the full amount of the system, yet I'm still getting charged $43 and change, and when I called I was told I have two more payments and then the system will be fully paid for. The $300 I've already paid should be the end of it, but it's not.

I explained that I ordered it because I have stage III cancer and its taken a toll on me, especially how I look, I look 20 years older than I am. I told them I have not opened up or used any of the make-up or the system, and not even the free gifts. So I asked if I could send it back and was told no because it's past the 30 days. Then I asked if I can cancel the auto-ship and was again told no. I asked because I haven't used anything yet and four of the times they pulled a payment they made my bank account overdrawn and I had to pay for that.

All they have done is refund a whole whopping $20 (which they said is a late fee charge, but how can it be a late fee when they get their money every time they have pulled it from my bank account), to my account and cut my shipments to every four months and for only $9.95 (which is supposedly 75% off). So I guess I'm going to have to report them to the BBB and get a lawyer and sue them. They have left me no other choice.

Bottom Line: No, I would not recommend this to a friend

I don’t like the product. It’s just not compatible with my skin. It makes me feel sticky and just gross. The customer service guy that I called to return the item wouldn’t listen and repeatedly tried to sell me more product. I get it’s his job to try to sell the product but when I have to tell you more than three times I’m not interested in the product and just give me an RA number to have him try to once again sell me more product is ridiculous. I don't know if customer support is on commission or what, but that’s ridiculous. After that I’ll never suggest this product to anyone.

Bottom Line: No, I would not recommend this to a friend

I quit using the product because it was difficult to get full coverage quickly and the product emphasized lines. Too expensive, slow delivery, and inferior products were only worth one star. Not worth any investment whatsoever!

Bottom Line: No, I would not recommend this to a friend

My daughter bought this product over five years ago and it makes her face look beautiful each time.

No, it is not a scam. The makeup goes on easily and looks flawless. It really does not need a lot of liquid foundation in it to cover your face. My daughter demonstrated and it was easy as one, two, three.

By the time she applied the foundation, she looked red carpet ready. Take it from a true customer that modeled for years and had to apply their own makeup. This is way easier.

Bottom Line: Yes, I would recommend this to a friend

I got caught up in one of these type scams about a year ago. The first bottle of stuff was dirt cheap, and the second bottle billed my credit card for $99. I returned it, no credit given.

I called customer service and told them if I didn't have credit by the next day, I would contact my State's Attorney General. I had a credit the next day and no more problems.

Don't mess with Customer Service, just tell them "I WILL contact my State's Attorney General about your fraud."

Bottom Line: No, I would not recommend this to a friend

Of course, you will be drawn to the infomercial it speaks to anyone with flaws! My makeup containers exploded both times (first order and replacement order). I thought this might be intentional, so it buys them time. Because after 30 days you are stuck with the product! I had to pay to return it, and you are not refunded all your money, so $50 later I had a two-day trial.

This machine jams easily and is not easy to clean. If you have any type of peach fuzz on your face, it will accentuate your flaws! The colors are very hard to match, and it takes a lot of makeup to even cover your skin (way more than the directions suggest) they say 2-3 drops try 20! I’m good with makeup and have never had a problem making it look natural and flawless. This is a subscription service, don’t get caught in the trap!

Bottom Line: No, I would not recommend this to a friend

So I have been using Luminess Air for about seven months now. Their product is simple to use and works fairly well with my skin. I am (was) on the auto-ship and today I received my order, and one bottle was busted. I called customer service to let them know they said they will replace the bottle for a processing fee. Now I have already paid for the product and didn't feel I needed to pay a processing fee for something that came to me busted.

So I explained that and he keeps trying to ask me if I have tried all this other stuff and to smooth things over. I told him I didn't want something free, I just didn't think I should have to pay a processing fee. He persisted and got me to the point that I got aggravated. So I just told him to remove me from any more shipments and I didn't want the product anymore.

Bottom Line: No, I would not recommend this to a friend

I tried this product from a special offered on the sprayer and basic products. I called to say that I had an allergic reaction. The customer service (the first one) was nice and professional. He refunded my last charge of $30. Then I received a charge of $50+ from Luminess.

I called for a second time and spoke with a rude, sarcastic man. I was traveling, and they deducted that amount two more times.

I had to cancel my credit card and have received threats from Luminess daily. Currently, I have a complaint in with my bank.

If I had no skin issues, I would not have continued. I am quite adept with make-up but could not get the results they showed.

Try Christian Dior spray. Quality and honesty.

Bottom Line: No, I would not recommend this to a friend

I returned my kit with a Return Authorization number on the box and inside the box like they told me to do. Two months later, I still haven't been refunded. When I called them without the tracking number, they weren't going to refund me. Who knew I was going to need a tracking number when I had the RA number on the box. Anyway, even though I canceled, they keep sending me more makeup.

I am so furious with these people. Sounds like this is what they do all day. Shame on LUMINESS! HORRIBLE customer service and product! How do you people go to sleep at night?!

I wish there was a way I can retry these people. Does anyone know what I should do?

Bottom Line: No, I would not recommend this to a friend